Digital Minds BPO works with small and mid-sized businesses offering products and services directly to customers or other business owners. Our current client base includes web design companies, marketing agencies, accounting firms, tech startups, local businesses, eCommerce front-end and back-office operations, and more. Many of them operate in the USA, the UK, or Australia, the top three largest online markets driving international trade and collaboration.
Digital Minds BPO
A Business Process Outsourcing Company
About Us
Digital Minds BPO Services is one of the Philippines’ leading business process outsourcing companies. Unlike some BPO companies, we offer more than just telemarketing services. Instead, Digital Minds focuses on providing comprehensive solutions to B2B and B2C business owners, partnering directly with our clients to tackle those necessary but repetitive tasks that help small and mid-sized businesses grow.
Company Vision
Digital Minds BPO Services vision is to be recognized as one of the leading companies in the Business Process Outsourcing (BPO) industry for its commendable delivery of quality services, arising from every employee’s integrity and dedication to serve in the Global Business Community.
Company Mission
Our company mission is to provide a world class and cost efficient business process outsourcing services to small and medium enterprises as well as big corporations in varying industries by offering them affordable outsourced staffing to meet their changing needs. To make outsourcing to the Philippines easy and affordable by providing comprehensive solutions to business owners and partner with them to tackle those necessary but repetitive tasks that help their business grow.
Core Values
Digital Minds strives to maintain the highest possible standards of integrity, dedication, and teamwork. We know the value of close collaboration and remain dedicated to helping clients achieve their unique goals. The company takes a flexible approach to working with clients, providing everything from appointment setting to content moderation and more, making it easier for international and local companies to find the services they need for less.
Company Leadership and History
The company’s CEO, Charvel Yap Rebagay was born and raised in the Philippines. He started the outsourcing company in 2010 with just ten devoted agents. That team of ten grew to a team of 50 within just four months, but the growth didn’t stop there.
In April 2014, the company was incorporated. By that time, Charvel Rebagay was working with over 100 dedicated industry professionals to provide the best outsourcing services the Philippines have to offer. Digital Minds BPO Services is still growing and its employees continue to offer an innovative and dedicated approach to business process outsourcing.
Industries We Serve
Benefits of Outsourcing to the Philippines
Not sure whether call center outsourcing is the right solution? Check out a few of the benefits of working with outsourcing companies.
Lower Cost
The most commonly cited advantage of business process outsourcing for small business is its ability to reduce overhead. Working with Philippines outsourcing companies is less expensive than establishing an inbound call center and managing data entry from any of the world’s major markets.
Cost-effectiveness is one of the most important factors in determining a startup or small business’s ultimate success. Few have the resources available to hire full-time employees to work remotely with customers or clients, but with bpo outsourcing, they don’t have to. The trained and experienced professionals at Digital Minds are more than capable of competing with their more expensive alternatives in the US, the UK, Australia, and elsewhere.
Improve Customer Support
Think adding remote customer support and data entry to an existing employee’s to-do list would provide a better solution? Think again. Unless that employee has a background in client-side business processing, he or she won’t be able to provide the same level of service as those working for business process outsourcing companies.
Customers or clients working with a company that doesn’t work with third-party appointment setting companies and customer service providers will have to wait longer for responses to their inquiries. They’ll be less impressed by the level of customer services they receive and more likely to look elsewhere for business partners.
Focus Existing Employee Resources
Unless you have experience working for data entry, call center, telemarketing or other customer-focused outsourcing companies, your business’s current employees won’t be very happy about having to perform these often tedious tasks. Instead of forcing existing employees to learn new skills or shelling out a fortune to hire an in-house business processing team, work with a business process outsourcing company and focus those existing company resources on what matters. It will free up time for your existing employees currently tasked with handling customer service so they can focus on performing the more technical and equally necessary work of growing the business and ensuring that it succeeds.
Expand Globally
Expanding into global markets can be intimidating for small business owners. When you choose to outsource, Philippine call centers and BPO companies can help business owners like you who want to expand to international markets and to do so successfully. It makes much more sense to turn to experienced international outsourcing companies than to work with others in the same country, as their employees will already have a grasp of what’s required to work with customers or clients from other countries.
Tips for Business Outsourcing Success
Outsourcing customer service or data entry to an international company for the first time? There are a few things business owners can do to ensure success.
First, they should clearly define their requirements. Do this before even drafting a request for a proposal. It will make evaluating proposals from potential partners easier.
Once an outsourcing company has been chosen, business owners should clearly establish the details of the project in a written contract. Find out how to communicate with the company, define what’s expected of its employees, and get a clear cost estimate. Once the project is set in motion, stay in communication with the BPO services provider to ensure that everything goes smoothly.
The Bottom Line
There are many benefits of outsourcing business processes, but business owners can only really harness the potential of Business Process Outsourcing (BPO) if they work with an experienced, dedicated outsourcing company. Digital Minds BPO already has an excellent reputation for providing the outsource customer service from the Philippines that companies and partners across the globe have come to expect.
Working with Digital Minds BPO means that business owners won’t have to find separate companies to handle appointment setting, data entry, email support, outbound telemarketing, and other BPO services. Instead, they can get it all from the same team of dedicated professionals. Request a proposal today to get started.
Ready to grow your business?
Find out how much our outsourcing services cost. It usually takes only 1-2 days to receive your proposal.
Once signed, the recruitment of your team will begin immediately.