Hire Professional Chat Agents for 24/7 Support

Live Chat Support Outsourcing Services

Improve customer satisfaction with reliable outsourced live chat support services from Digital Minds BPO.

We offer dedicated chat agents to clients and businesses of all sizes looking for outsourced customer support.

We are your top choice for chat support services and other outsourcing solutions. 

Outsourced Live Chat

Why Outsource Live Chat Support?

If you want to increase sales, retain more customers, and simplify your client support processes, you may benefit from an outsourced live chat support service. We help every client receive the following advantages:

Improve Customer Satisfaction

Thanks to modern technology, people are becoming less patient. They want swift solutions. Our 24/7 live chat service helps improve customer satisfaction by giving your customers faster access to the answers they seek. Instead of waiting for an email, customers receive an immediate response.

Boost Customer Retention and Sales

Improving customer satisfaction naturally leads to better sales. You may notice an improvement in customer retention rates, average sales per transaction, transactions per customer, and other key sales metrics. Give your customers better support and you should be rewarded with more sales.

Compete with Larger Organizations

Depending on the size of your business, you may not have the staff or resources to handle chat support. There is a good chance that your competition already offers online messaging on their websites. Our services make it easy to implement online messenger, allowing you to remain competitive with larger organizations in your industry.

Streamline Your Internal Processes

Working with live chat operator companies simplifies your operations. At Digital Minds BPO, we specialize in business process outsourcing (BPO). We provide a service that integrates seamlessly with your existing operations while streamlining specific tasks, such as chat support. Instead of fielding calls from customers, your support staff can focus on completing support tickets swiftly.

Provide Multilingual Language Support

As your business grows or you expand into new markets, you may find the need to address customers that speak a variety of languages. During the recruitment process, we can develop a team that includes multilingual staff. Eliminate language barriers and ensure that every customer receives the same level of support.

Gain More Sales Leads and Conversions

Adding online messaging to your website may also increase sales and conversion rates. Website visitors may use the online messaging platform to learn more about your products or services. After initiating the conversation, customers may provide their names and email addresses, resulting in more sales leads with minimal effort.

We regularly work with businesses involved in eCommerce, banking, and travel. However, businesses in any industry benefit from outsourced live chat support. Explore the advantages in more detail or contact us today to learn more.

At Digital Minds BPO Outsourcing Philippines, we have years of experience providing superior business process outsourcing (BPO) services for a wide range of industries. With our chat support agents service, our clients receive the following benefits:

24/7/365 Support

We are a trusted outsourced live chat service provider based in the Philippines. Along with providing your customers with 24/7 support, we offer the same level of support to our clients. We resolve issues quickly to prevent any interruptions to your services.

Highly Trained Staff

The live chat professional providing customer service for your business will include highly trained staff. We hire college-educated individuals from the top schools in the Philippines. We also complete a thorough training program to give each employee the necessary skills to deliver quality support.

Fluent English Speakers

You do not need to worry about communication barriers due to non-native English speakers handling your customer service inquiries. Our staff is all fluent in English, as the Philippines is one of the only countries in Asia with English as an official language.

Flexible Solutions

Our solutions are completely flexible to meet your specific needs. Whether you need 24/7 customer service via chat or specific live chat tools for your website, we have you covered. You can also rely on our services to cover any volume of customer inquiries.

Long-Term Services

We enjoy establishing long-term working relationships with our clients. You can count on us for continued support in the years to come. Unlike hiring a freelancer, you receive peace of mind in knowing that we are always available to handle your live chat service.

Cost Effective Support

Chat Support service aren't just for the big businesses anymore. Majority of customers now prefers instant customer service and it doesn't matter whether you are a small or big business, their expectations should be met. Our low price makes Live Chat outsourcing affordable for everyone.

Dedicated Chat Agents

This means that your business will get a dedicated chat agent that will be working on your projects only. No more interruptions from other projects. Our dedicated chat agents will offer consistent, meaningful customer service that will help you build more trust and goodwill with your customers.

Staff Monitoring

You will receive a dedicated team of chat agents that will be supported by an excellent project manager/supervisor. Your success is our success. They will monitor and supervise your chat agents so you are assured your team will be service-oriented and will provide excellent customer service.

Transparency

We give our clients access to monitor every chat. You can check the progress of chats and provide instructions at all times. We also ensure that we take feedback from you regarding the performance of our agents, which helps us maintain a high level of customer service.

Live chat is becoming increasingly common on websites for businesses of all sizes. If you want to compete in a crowded field, it helps to stand out. Deliver superior customer service with the help of our convenient outsource live chat solutions.

We have the perfect team to take over your live chat operations, whether you’re using LiveChat, Freshdesk, Zendesk, Helpshift, Desk or any other software! Our agents are experts at all of these softwares. They are ready to plug into your live chat software and then handle live chat inquiries for you 24/7! We will never ask you to change your software or send us any information like your login details or email content. You can continue to use your software as normal with us on the backend. We’ve taken over live chat for hundreds of companies with great success. We can do the same for you!

What is Live Chat?

Live chat is a tool that allows businesses to accept customer inquiries in real-time through their websites. We have a wide range of live chat outsourcing solutions to work with any website platform, including the most used eCommerce platforms.

After implementing the software, you can place a live chat window on your website. Customers can click on the tool to initiate a live chat session with a real chat agent.

Unlike sending an email, customers do not need to wait for a response. They do not need to wait on hold, as with phone support. They get fast responses through text communication in the live chat window on the website.

Live chat is a streamlined customer care solution for a modern world. With our services, you can easily add live chat to any website.

Live Chat Outsourcing

How Does an Outsourced Live Chat Support Services Work?

Managed Live Chat Support is a service designed for small to medium businesses that want to deliver superior customer care. Many businesses offer multiple points of contact to address customer service issues. For example, you may accept support tickets via email or a contact form on your website. These solutions do not provide customers with an immediate response.

Online visitors want fast answers and live chat is the perfect solution. Users click on the live chat window to immediately start talking with a customer care representative. Outsourced live chat services are designed to improve customer care. We make it easy to implement these solutions with your existing support services.

While many live chat outsourcing companies offer reliable services, we strive to go above and beyond. We give you more control over the outsourcing process compared to other live chat service providers. 

Here is how it works:

Step 1

Book a Call

Step 2

Get On board

Step 3

Creating a knowledge base

Step 4

Agents Training

Step 5

Launch Live Chat

Step 6

Monitoring Performance

The first step is booking a consultation to discuss your needs. We want to learn more about your goals and operations. We then send a proposal before starting the recruitment process. We thoroughly assess candidates to find the most qualified individuals. Your team will include skilled workers with previous customer service experience.

With your team in place, you can launch live chat for your business and start enjoying the benefits of superior customer service. We also analyze the performance of the team, allowing your business to continually improve the quality of customer support.

Implementing live chat for website support offers a tremendous return on investment (ROI) for your business. Our services allow you to give customers the answers they need faster, resulting in improved satisfaction and customer retention.

Outsource Live Chat Now

Get dedicated chat response teams who work 24/7 and handle all your inbound and outbound leads and inquiries.

When Should You Outsource Live Chat?

Maintaining A Big Support Team Is A Problem

If maintaining a big support team is not an issue then the company should hire employees to do live chat service. However, if it’s difficult for you to manage all of them and they’re not doing well, then you should outsource live chat service to a company that has the experience and expertise in handling it.

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You Lack The Infrastructure

If you are a startup, or have just started out in business, and do not have the infrastructure to support live chat at all times of operation then outsourcing your customer service may be the best option. Not only will you have the support of a team that has been trained in customer service, but also be able to offer 24/7 live chat assistance without having to staff your own employees around the clock.

Offering 24/7 Support Seems Unrealistic

Live chat is a great way to connect with your customers and answer their questions quickly. However, it can be an expensive investment if you’re offering 24/7 support. If you are unable to offer 24/7 support, outsourcing is the perfect option for your live chat needs. We understand the challenges of providing 24/7 customer service and have a solution to suit your needs.

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Your Sales or Support Teams Can't Grow With Your Business

If your sales or support teams can’t grow with your business, then it may be a good time to outsource live chat. Live chat agents are typically more cost-effective than hiring in-house agents. If you outsource, your company can focus on what it does best — providing products or services to customers.

If your company doesn’t need live chat agents on-site, then you can hire these employees remotely without the expense of office space or accommodations for them to visit your location.

You Want To Focus On Your Core Competencies

If you want to focus on your core product, then outsourcing is a good option for you. It’s also the best course of action for companies that are looking to grow because it allows you the time and resources to invest in your business. You can do so without having to worry about the day-to-day operations of running a live chat.

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Team-Overstretched

Your Team Is Overstretched

Live chat is one of the best ways to reach customers, but you need a team that can handle it. You may find yourself in a situation where your customer service teams are overstretched and you need help. If you have an in-house customer support team, they are going to be busy with the tasks they are given and not be able to handle the live chat service. If you outsource, your team will have more time for other projects and won’t get bogged down with customer support.

You Are Not Yet Offering Live Chat

If your business is not currently offering live chat, you may want to think about outsourcing this service. Live chats can be a great way to provide customer support for those who prefer an online option. Providing a live chat option for your customers can be a great way to build strong relationships with new and returning customers alike.

Sending an email for support is not the same as live chat, which can provide instant feedback and answer customer questions in real-time. Live chat also offers a more personal touch, with the opportunity for a one-on-one conversation.

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Ready to grow your business?

Find out how much our live chat outsourcing services cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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