Outsourced Technical Support

You can count on 24/7 outsourced technical support from Digital Minds BPO!

Lower your operating costs and maintain quality customer service with outsourced technical support from Digital Minds BPO. We are a leading provider of reliable outsourcing solutions, including technical support services for companies across the globe.

Outsource Technical Support Services

When you outsource technical support, you gain a partner for helping your business grow. The quality of your services depends on your ability to resolve technical issues quickly and effectively. If customers need to wait on the phone or for a follow-up response, they may take their business elsewhere.

Long hold times, increased customer complaints, and a decrease in customer retention rates are all signs that you need to resolve tech issues faster. This typically requires companies to increase the size of their tech support call center handling customer service.

Our outsourcing solutions help simplify the process of increasing your technical support services. We provide tailored 24/7 outsourced technical support designed around the needs of your organization.

Whether you need to provide Level 1, Level 2, or Level 3 tech support, we can build a team of talented professionals to support your services. Here are a few examples of outsourced technical support services that we frequently provide:

Tech support outsourcing provides the most efficient solution for scaling your support operations. You can handle more IT tickets and technical support inquiries without increasing the size of your in-house staff.

Discover the Value of Outsourced Tech Support

Partnering with the best outsourced tech support companies provides far-reaching benefits. Explore some of the ways outsourcing can help your business.

24/7/365 Tech Support Outsource Services

We provide around-the-clock service. By outsourcing your tech support to us, you can offer 24/7/365 support to your customers. This can be a challenge with an internal support team, as you may not have the resources or facilities to provide support during the night. Our call center is always open, even during holidays.

Enjoy Superior Customer Support and Satisfaction

As a leading tech support company, we only employ qualified individuals. You can entrust the needs of your customers with our tech experts, helping to deliver more efficient customer support. By giving your customers faster solutions to their issues, you naturally provide a positive experience to them and boost satisfaction scores.

Streamline Your Business Operations

Outsourcing helps you streamline your internal operations. You can lighten the workload of your in-house staff, which helps keep your employees focused and productive. You may even notice an increase in the quality of your employees’ output and fewer errors thus improving your support process.

Save Time and Money Compared to Internal Hiring

Tech support companies help you save time and money by eliminating the need for additional internal hiring. You do not need to add more staff to your in-house support team. Outsourcing allows you to field more tech support inquiries without the typical hiring and training processes.

Support the Growth of Your Business

Choosing to outsource 24/7 tech support provides the foundation needed to take your business to the next level. You can freely enter a new market or expand your services without worrying about whether you can handle tech support issues.

Dependable Technical Support Outsourcing in the Philippines

Why choose Digital Minds BPO for your technical support outsourcing needs? We are a Philippines-based BPO company with a global reach. We have a long track record of providing dependable outsourcing services to businesses in virtually every industry and region.

Find out why businesses continue to rely on us for their outsourcing needs:

Affordable Tech Support

You can count on us to provide competitive rates compared to other tech support companies. We aim to increase the value of outsourcing by giving you affordable rates without reducing the quality of our services.

Highly Skilled Employees

We only employ skilled individuals with the necessary technical training. From basic Level 1 tech support to complex Level 3 issues, we have employees that can expertly handle all types of inquiries.

24/7 Customer Support

Along with addressing the needs of your customers, we are always available to address your concerns. You can contact us 24/7 to make changes to your outsourcing solutions or update your support policies and procedures.

We Understand Your Customers

The Philippines is the top source for business process outsourcing, thanks to our knowledge of the Western culture. Our team is fluent in English and understands the nuances and slang of the language, allowing us to better communicate with your customers.

Extensive Range of Services

We have the capabilities to handle all your technical support needs, from automated responses to basic tech support inquiries to advanced troubleshooting. We can resolve issues related to warranties, payments, quality control, and the use of your products or services.

State-of-the-Art Facilities

Digital Minds BPO is housed in a state-of-the-art building, giving our employees access to the environment and resources needed to excel. Comfortable working conditions and quality computer terminals ensure that we can deliver reliable tech support 24/7/365.

Digital Minds BPO Outsourcing (1)

Ready to grow your business?

Find out how much our outsourcing services cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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Frequently Asked Questions

Before outsourcing tech support, you likely have a variety of questions about the support process. Start by reviewing the following frequently asked questions and then contact us for more information.

What Types of Businesses Should Consider Outsourcing Technical Support?

Businesses in all industries rely on tech support outsourcing companies, from multinational telecommunications companies to small local businesses. Here are a few of the industries that we frequently serve:

  • Telecommunications
  • Hospitality
  • Retail
  • Electronics
  • Financial services
  • Business-to-business (B2B) services

 

If your products or services require technical support, we can help.

How Does Tech Support Outsourcing Work?

After your initial inquiry, a dedicated business development manager will work with you to develop custom tech support solutions. We design our services from scratch around your specific requirements, including the type and scale of the support that you need.

Our tech support operations are built using the procedures that you outline. This ensures that your outsourced tech support call center will continue to deliver the same level of service as an in-house call center without the added cost.

What Type of Tech Support Services Do You Provide?

We offer custom solutions to cover every aspect of technical support, from basic help desk issues to software installation. Some of the most used types of tech support services include:

  • Basic Help Desk
  • Service Desk
  • Troubleshooting
  • Software Installation

We also provide a wide range of BPO services for other areas of your business. Along with tech support, you can rely on Digital Minds BPO for customer service, live chat support, back office support, and more.

Start Planning Your Outsourced Technical Support

Digital Minds BPO Outsourcing Philippines is ready to start implementing your tech support services. We have more than a decade of experience providing BPO solutions.

Contact us to discuss your requirements and find out how we can simplify the way you deliver technical support to your clients. One of our business development managers will get in touch with you quickly.