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Outsource Email Support Services

Digital Minds BPO is a leading provider of email support outsourcing services to companies and organizations for their various business, customer care, and marketing activities. We have the resources, expertise, and skilled personnel to deliver 24/7 email support services to our clients and empower your brand building.

At Digital Minds BPO Outsourcing Philippines, we have years of experience providing superior business process outsourcing (BPO) services for a wide range of industries. With our email support service, our clients receive the following benefits:

High Quality Email Support Services

We are a team of professional email support agents with a proven track record of providing high-quality email support services. We have a pool of professionals and experts to handle multiple assignments at the same time, who are available 24X7X365 to help with various customer service needs. We take care of every customer query, complaint, suggestion, or problem. No matter how complex the issue may be, we have the resources to handle it effectively.​

We Answer in 24 Hours or Less!

Whether you have six emails or six hundred emails, we can help you 24x7, 365 days of the year. Our personalized services are designed keeping in mind the needs of our clients and thus we are able to be available for our clients round the clock. As a customer-centric company, we are dedicated to deliver the best possible email support services, thus ensuring that your emails are replied to as soon as possible.

Cost Effective Support

We are cost-effective with a competitive edge that is not only lower than our competitors but also an average of $4/hour cheaper than hiring in-house agents.

Quality, Experience, and Expertise

We have a committed team of professionals who are ready to handle all types of inbound customer inquiries and requests for information regarding your products, services, policies, and other concerns.

You'll never again have to worry about keeping up with an overwhelming inbox

We work with your current email service provider, and we can quickly build a team to respond quickly and efficiently. You'll have a strong support team there when your customers need them most.

Dedicated Team For Your Business

We understand the need for a completely proficient team of email support specialists that can give specific attention to business and will be able to understand your clients better. The team is a specialized one that is made up of experienced and highly skilled experts who can be provided to you in order to take care of your customer service well. Our in-house team is a self-managed and efficient group that has expertise in email support services and is in a position to cater to all kinds of customer inquiries and provide them with the needed help at the fastest possible time.

Focus On Your Core Business

Digital Minds BPO understands the need for a completely proficient team of email support specialists that can give specific attention to business and will be able to understand your clients better. The team is a specialized one that is made up of experienced and highly skilled experts who can be provided to you in order to take care of your customer service well. Our in-house team is a self-managed and efficient group that has expertise in email support services and is in a position to cater to all kinds of customer inquiries and provide them with the needed help at the fastest possible time.

We can reduce the number of support emails you get and respond to while increasing the productivity of your team. You’ll be spending less time managing email and more time building your business.

We are flexible in using whatever email response system or email platform that works best for your company.

Signs You Need Help With Your Email Support Services

Your support inbox is a mess. People aren’t getting answers to their questions, and your support staff is drowning in messages. 

Your customers aren’t happy. Your inbound emails are piling up and your online reputation is suffering. 

You know you could have better email support, but you’re afraid of hiring the wrong help. 

Is this situation familiar to you?

Customer service is tough. Outsource your email support to high-quality experts.

You can focus on product development, while we work on customer retention.

With our service, you will be able to make your customers happy without having to hire new employees. Outsource email support services with us! We focus on providing 24/7 email support for all your needs.

 You’ll gain more time for yourself and your business.

Digital Minds BPO Outsourcing (1)

Ready to grow your business?

Find out how much our outsourcing services cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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Other Customer Support Services by Digital Minds BPO:

Live Chat Support

Improve customer satisfaction with reliable live chat outsourcing services from Digital Minds BPO. We are your top choice for chat support services and other outsourcing solutions.

HIGH DEMAND

Help Desk Support

Is your business looking for outsourced help desk services? You can count on a cost-effective 24/7 help desk and remote support from Digital Minds BPO!

Technical Support

Lower your operating costs and maintain quality customer service with outsourced technical support. We are a leading provider of reliable outsourcing solutions, including technical support services for companies across the globe.

Frequently Asked Questions

If you have any questions about email support outsourcing, contact us today or examine the following answers to the most frequently asked questions.

What is the importance of providing customers with email support services?

It is important that you have a way for your customers to contact you and to be accessible to them. If they are thinking about buying your product, but want to ask you a question, they can reach out and contact you. One of the best ways to grow your business online is by providing exceptional service. Inbound email support is a great way to engage with customers and build trust. Inbound email support allows customers to contact you through an email, which will be forwarded to your support team, and you or any of your team members can then respond through a ticket system.

If your customers have questions about something or a service issue, it’s great if you can give them a quick response via email. If you’re a small to medium-sized business, outsourcing email support services can help you save time and money. You can hire an agency that will handle all of your customer service issues for you. We have a team of customer service representatives that are trained to answer your questions in an efficient manner.

 

What are the Advantages of outsourcing email support service?

Customer service is key when it comes to the success of your business. By providing your customers with a way to contact you, they’ll have an outlet to get answers to their questions and concerns. There are lots of advantages to outsourcing email support services. Outsourcing your email support service is a great way to free up your time so you can focus on sales, marketing, and product development. Sometimes you just don’t have time to deal with the phone, so we’ve made it easy to get your questions answered via email.

 

Can I use a 3rd party platform while outsourcing?

Customers want to feel that you are always there for them and that they can contact you for support and advice. A great way to do this is by providing email support services on your website. Although there are many email support platforms like Zendesk, Freshdesk, and Desk, they usually don’t offer the level of customer service.  You can set up a platform like Zendesk or Freshdesk to receive incoming emails from customers, and then route the emails to the appropriate outsourced support team member.

 

Why should I outsource my Email Support?

Email support is crucial in developing customer relationships. By providing customers with excellent email support, you can create a relationship with them and help them feel more comfortable about purchasing your products. Outsourcing email support allows you to save money and time. If you’re short on time, you can outsource email support, so that customers can get in touch with your business 24/7.  Our outsourced Email Support is an awesome service that can help your business process all of your inbound emails.