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Improve Patient Satisfaction and Reduce Costs.

Healthcare BPO Services for the Medical Industry

Our healthcare BPO services can help you cut costs and improve efficiency. We help healthcare providers manage their business operations by providing a range of business process outsourcing services. From patient billing to claims processing, we have a solution that will fit your needs. We will work with you to tailor our services and create a solution that allows you to focus on what you do best.

Healthcare BPO Services

Healthcare Business Process Outsourcing Services

When it comes to the healthcare industry, nothing is more important than customer satisfaction. In order to maintain a good reputation, hospitals and clinics must offer excellent service. This can be difficult to do when faced with work pressures and growing business demands.

That’s where healthcare BPO companies come in. They can help hospitals and clinics keep their issues at bay and focus on what’s really important: providing quality care to their patients. BPOs can be a valuable resource for hospitals and healthcare companies looking to increase capacity or expand their practice. They help manage the operational, administrative, and technical aspects of a healthcare practice, freeing the provider to focus on patient care.

At Digital Minds BPO, we understand the importance of customer satisfaction in the healthcare industry. That’s why we focus on business development and customer experience as our top priorities. Our BPO Services planned strategy execution guarantees that your hospital or private clinic will offer the best possible service to its patients. With our help, you can rest assured that your customers will be happy and your reputation will be intact!

Our Healthcare BPO services

Digital Minds BPO offers a wide range of healthcare BPO services that can help your organization improve efficiency and accuracy in medical coding, billing, and claims processing. Our team of skilled professionals has the experience and technology necessary to manage large volumes of data quickly and accurately. We also offer customer care, compliance tracking, and investigation support services to help you keep your business running smoothly. 

If you’re looking for a reliable partner to outsource your healthcare BPO needs, Digital Minds BPO is a perfect choice. We have the experience and resources necessary to provide quality service that meets your specific needs.

We offer a wide range of services, including:

We are a medical claims processing company helping various healthcare providers manage their medical claims in a secure, scalable, and efficient manner. Our services range from Pre-Enrollment to Post-Claims Management. We take care of all the requirements that providers need to fulfill to be compliant with their payer contracts, so they can focus on providing their services.

Medical Data Entry

We have a team of experienced data entry professionals who are well-versed in the latest technologies and best practices for handling sensitive medical information. We’ll work with you to develop a customized solution that meets your specific needs, and we’ll continuously monitor the quality of our work so you can be confident that your data is always up-to-date and accurate.

Medical Transcription

Our transcription services are specifically designed to help medical professionals, clinics and hospitals streamline their workflow and improve productivity. We have developed a unique combination of expertise, technology, and services that enable our customers to achieve the highest quality medical records, faster.

Medical Billing Services

Our services optimize revenue cycle performance and provide efficient, cost-effective, customized billing solutions to the healthcare industry. We help healthcare providers get paid faster. Our professional and efficient billing services help our clients reduce their bad debt, improve cash flow and enhance their bottom line. We provide all the resources needed to manage your business operations, including staff, technology, and infrastructure.

Medical Coding

Whether it is for a diagnostic procedure, or for billing and reimbursement, our team of medical coders and quality assurance staff delivers accurate and cost-effective coding solutions to meet your needs. We provide high-quality, cost-effective medical coders who can alleviate your workload while ensuring compliance with federal regulations. We hire only the best people to meet your needs.

Medical Accounts Receivable

Medical AR is a big pain for healthcare providers as it requires technical expertise and trained manpower to handle the entire process from initial patient interaction to collections. We are experts at helping healthcare providers get their accounts receivable paid quickly while minimizing collection costs. We provide outsourced medical staff that can handle everything from accounts receivable to patient satisfaction.

Our services include scheduling appointments and recording patient information via phone and email. We understand the importance of meeting patients’ needs and ensure that you don’t compromise on your schedule by ensuring that all appointments are handled with precision, accuracy, and timeliness. We offer a variety of options when it comes to staffing – whether you need a few people on the frontlines or an entire department with managers included – we got your back!

Medical insurance verification is often a time-consuming and complex process. Our healthcare BPO services can take the burden off of your shoulders, verifying medical insurance documents quickly and accurately so you can focus on more important tasks. We make sure that your patients get the best possible care by verifying their insurance coverage before they are treated. No longer do you need to waste time on phone calls and paperwork – or pay a fortune for staff to handle this process.

Answering Services

For many healthcare providers, the phone is the primary link to their patients. Wouldn’t it be nice if you didn’t have to field those calls yourself? We can help! We provide outsourced staff to handle your phones. Our team of healthcare professionals answers and manages calls for your business 24 hours a day, seven days a week.

Patient Outreach

We make it easy for healthcare providers to manage their patient outreach. Our staff will follow up with patients at home and help them answer questions, schedule appointments, and do other follow-ups that the doctors’ offices can’t handle during business hours.

Medical Transcription

We provide high-quality transcriptions for doctors and healthcare providers who are unable to keep up with the growing demand for medical records, notes, reports, and other patient information. From labs to hospitals, we are the perfect choice for your medical transcription requirements.

One of the most important functions we provide is customer service which allows healthcare providers to focus on administration, while we take care of the patient interaction. Our customer service representatives are available 24/7 to provide support and answer questions via telephone, emails, live chat, or via social media. From answering the phone and emails to solving complex problems, we do it all in a friendly manner and with empathy – just like you would.

Why Outsource Your Healthcare Process to a BPO?

Many companies outsource their healthcare process to a BPO in order to take advantage of the large workforce, as well as the many benefits and opportunities offered by outsourcing. This includes:

Focus On Your Core Competencies

Outsourcing your healthcare processes to a BPO is so much more than just cost savings. It gives your medical or dental practice the ability to free up your staff from administrative tasks, focus on patient care, and help you gain back valuable time for other important tasks in your practice. This allows your business to be more competitive in the market.

Increased Efficiency and Productivity

BPOs have a streamlined process, and the work is monitored on a regular basis. This means that staff is trained, monitored, and evaluated to ensure the process is completed correctly. The end result is more consistent and accurate results. Outsourcing also helps companies achieve a level of efficiency that would be difficult or impossible to achieve internally.

Lower Cost

Businesses save an average of 30% when they outsource their processes. It’s a great way to save money while retaining the same high-quality work. Whether you’re outsourcing a small part of your healthcare processes, or your entire operation, you’re guaranteed to receive the same, high-quality work at a fraction of the cost.

Improves Patient Experience

When you outsource your processes, you’re able to focus on providing the best possible care for your patients. This means that they’re more likely to have a positive experience when they come to your office or visit your website. In turn, this can lead to more referrals and repeat customers.

Expand The Reach of Your Practice

By outsourcing to a BPO, you can extend the scope of your authority and begin attracting more patients. You’ll also be able to offer more services and reach a larger geographical area. This can help you increase your revenue and grow your business.

A Reliable and Trusted Healthcare BPO Company

We at Digital Minds BPO believe that the quality of the work we produce is vital to our success and yours. That’s why we hire only the best employees and make sure they stay up to date with the latest developments in their field.

We’re also committed to providing the best possible customer service. When you partner with us, you can be sure that you’re working with a company that is reliable, trustworthy, and dedicated to your success.

Skilled-Staff

Highly Trained & Experienced Staff

We have a team of experienced professionals who are experts in the healthcare industry. The outsourced team working for your business will include skilled, highly trained individuals. We find the best candidates for the job, ensuring that your processes are completed accurately. Enjoy fewer errors and a more efficient process!
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Data Security & Confidentiality

We comply with all data privacy regulations, to keep your data protected at all times. You can feel safe knowing that your data is being processed in a secure, protected environment. All our employees undergo thorough background checks and security checks to ensure that your data is secured.
State-Of-the-art-facilities

State of the Art Facilities with 24/7 Service

We provide our staff with a relaxing environment to complete their tasks. Instead of working from home, your data entry specialist works in a state-of-the-art facility for maximum efficiency, resulting in better morale and job performance.
Cost-Effective-Services

Affordable and Competitive Rates

We keep our rates and services streamlined to ensure you get maximum value for your money. We also offer flexible pricing plans based on your requirements. No matter what your budget, we can provide services tailored to meet your needs.
Best-software-equipment

Latest Software and Equipment

We utilize the best software to deliver the results you need. Our staff uses the latest technologies and equipment to maintain greater productivity. This allows us to give you complete transparency and more insight for tracking your data-related tasks.
Trusted and Experienced

Experienced Company

Digital Minds BPO has over 10 years of experience in the business process outsourcing industry. We have a team of skilled and experienced professionals who can handle your needs quickly and efficiently. We also have a proven track record of providing quality services that exceed our clients’ expectations.

HIPPA Compliant

We pride ourselves on being a HIPPA compliant call center. Essentially, this means we have the highest standards when it comes to protecting your information. Our call center is one that you can trust with your valuable personal and financial information.
Save Time

Dedicated Team

At Digital Minds BPO, we understand that different clients require different levels of attention and care. That's why we have a dedicated team for each project, ensuring that your tasks are handled with the utmost care and precision. With our years of experience in the industry, you can be confident that your project will be in good hands.

Outsource Your Healthcare BPO Service to Digital Minds BPO

Digital Minds BPO offers comprehensive outsourcing services for healthcare organizations of all sizes. We have a team of experts who are familiar with the specific needs of the healthcare industry and can tailor our services to meet your specific requirements.

We are a one-stop shop for all your back-office support needs. We provide a range of services that will take the burden off your shoulders and allow you to focus on what matters most – your Patients.

If you’re looking for a partner to help you with your healthcare processes, contact us today. We’ll be happy to discuss your needs and provide a free consultation.

Digital-Minds-BPO-Outsourcing-Philippines

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Healthcare Outsourcing FAQs

If you have any questions about our healthcare outsourcing services, contact us today or examine the following answers to the most frequently asked questions.

Healthcare BPO is defined as Business Process Outsourcing, which can be described as a strategic type of outsourcing where a certain business service or function is moved from the core internal processes of a business to an external, third-party provider. This provider is usually a company that specializes in providing that service. It is the same concept as outsourcing traditional types of business operations but is based on operations or services used to run an internal healthcare practice.  Healthcare BPO involves the outsourcing of everything from administrative tasks, such as data entry, to clinical work like paper-pushing for doctors.

As explained in a recent article by Healthcare Business, the most commonly outsourced area in healthcare is medical billing. According to a survey conducted by Medscape, 45% of physicians outsource their medical billing work.