Request an outsourcing proposal.
Built around your work.
Tell us about the work you want to hand over. If anything is missing we’ll ask; otherwise we write your outsourcing proposal: the team structure, hourly rates by tier and role, the recruitment timeline, and an overview of the contract terms. Teams start at 3 agents, and asking costs you nothing.
Prefer to talk first? Book a 30-minute consultation
Ask for your outsourcing proposal
Describe the work, the channels you use, and how many people you think you need. A rough answer is fine. If you’re not sure yet, say so and we’ll work it out with you.
By sending this form you ask Digital Minds BPO to contact you about your request. We use your details to reply, prepare your proposal and send follow-up emails about it, as set out in our Privacy Policy. You can ask us to stop, or ask about your data, at dataprotection@dmibpo.com.
My advice for anyone considering Digital Minds BPO: start small where you have the greatest need, then expand as you see what’s possible.
What happens after you submit
4 steps, and you only take part in the 2 highlighted ones. Nothing is signed and nothing is paid until you decide to go ahead.
From signed agreement and deposit to team start: 15 to 30 days, depending on role complexity and team size.
- Step 01Our side
Read your request
We read what you sent and check it against the roles, channels, and rate tiers we staff.
- Step 02Together
Fill in the gaps
If your request is complete, we send the proposal with no questions first. If information is missing or something is unanswered, we ask before we price anything.
Your partAnswer only what is missing or unclear.
- Step 03Our side
Build your proposal
We write it from your request and your answers, so the team, rates, and timeline match how your work actually runs.
- Step 04Your side
Review and decide
You read it, ask about anything unclear, and decide when you’re ready. The proposal and the service agreement are separate documents; the agreement comes only if you say yes.
Your partRead it at your pace and ask us anything.
A track record you can check. Clients you can name.
We have served P&G and Petron, and ran the official call center for the Philippine Bureau of Customs from 2021 to December 2023.
- Client retention rate
- 94%
- Cost savings, up to
- 70%
- Average client partnership
- 4.7 yrs
- In operation since
- 2010
- Agents on a single-client team
- 50 to 100+
Savings are measured against $3,500 to $7,000 a month for a US-based agent.
- P&G
- Petron
- Philippine Bureau of Customs
- BlueCheck
- Make A Fort
What it costs. Published up front.
Standard rates run from $924 to $1,764 per agent per month. Non-voice roles are $5.50 to $9.50 an hour and voice roles are $6.50 to $10.50, depending on tier. Each monthly figure is an estimate, billed hourly on actual attendance. There are no setup or recruitment fees, a Team Leader and a Project Manager are included at no extra charge, and the first 5 days of training are free.
Your rate depends on role, schedule, and tools. Some specialist roles sit above this range, and your proposal shows exactly which rate card applies.
Who we are a good fit for
We’d rather tell you now if we’re not the right match.
Talk to us if
- You want a dedicated team that stays with you and grows with your volume, from a team of 3 to dedicated teams of 50 to 100+
- You would rather we handle recruiting, training, and daily supervision
- Your customers expect a real person who knows your product
Look elsewhere if
- You need one agent for a short, one-off project
- You need people working from home. Our agents work from our offices
- Price is the only thing that matters to you
Questions we hear before the form
The ones buyers ask on calls and by email, answered here.
Is the monthly rate a flat fee?
No. Standard rates run from $924 to $1,764 per agent per month ($5.50 to $10.50 an hour). Each figure is an estimate, billed hourly on actual attendance. Setup and recruitment carry no fees, and the first 5 days of training are free.
What is the minimum team size?
Teams start at 3 agents and scale from there, up to dedicated teams of 50 to 100+. A Team Leader and a Project Manager run the team every day at no extra charge, and handle quality checks, coaching, scheduling, and reporting. You set the targets and review the daily reports.
What does the contract commit me to?
The first 3 months after go-live are a pilot. During it you can leave at any time, for any reason, with 30 days’ written notice and no exit fee. If you give less, the missing days are covered from your deposit, never more than the deposit. After the pilot, the agreement runs month to month with no lock-in. Either side ends it with 60 days’ written notice (90 days for teams of 20 or more), and there is no early termination fee.
How long until a team starts?
From signed agreement and deposit to team start: 15 to 30 days, depending on role complexity and team size. In that window we source and screen candidates and present a shortlist.
Will I meet the people who join my team?
Yes. You interview the shortlisted candidates yourself and choose the people who will represent your brand.
Do I need an RFP, and is this a quote?
You don’t need an RFP; a short description of the work is enough, and if you already have an RFQ or RFP you can attach it. What comes back is the document most buyers mean by a call center outsourcing quote: team structure, rates, timeline, and contract overview.
Prefer to talk it through?
Talk to an advisor.
Pick a time that suits you, straight from our calendar. 30 minutes, no obligation.