Outsourced Help Desk Services

Is your business looking for outsourced help desk services? You can count on a cost-effective 24/7 help desk and remote support from Digital Minds BPO!

Convenient IT Help Desk Outsourcing Solutions

Nothing can frustrate a client more than unreliable IT support, especially when they need urgent help. When customers face problems or have questions about a service or product, their first step is to reach the customer service department. From there, they can be connected to the right expert to help them. Unfortunately, many companies can’t afford a fully equipped support desk. 

If your budget can’t allow you to have an equipped support desk, you may not deliver a comprehensive service and respond quickly to clients’ needs. A poor help desk will compromise your quality of service, which will, in turn, have a negative impact on your customers.

What’s the way forward then? The only option is to consider IT help desk outsourcing. At Digital Minds BPO, we can offer you top-notch help desk outsourcing services that can ensure your customers are responded to 24 hours a day, seven days a week.  

As a leading outsourced IT help desk service provider, we can also offer you a managed customer assistance desk and application help center solutions that will give you a competitive advantage against your peers.

Why Service Desk Outsourcing?

Even if you had a fully-equipped IT department, your IT team might not be able to combine customer service with other activities. They need to concentrate on network engineering, systems engineering, network administration, system security and administration, application management, database administration, and other IT related tasks crucial to your operation.

Obviously, they’ll get overwhelmed, and their productivity compromised. That’s where help desk outsourcing services come in. Here are some benefits of outsourcing your help desk services.

Lower Costs

It's a fact that money is at the center of all decision-making processes in a company. If you compare the cost of establishing a fully-fledged IT help desk with outsourcing this service, you'll realize that outsourcing is more cost-effective. You'll benefit from a certified and highly qualified technical staff that will serve as an extension of your team. Additionally, you'll be saved from the cost or training or recruiting new IT staff. Another way you'll save money is through improved productivity in your company.

Quick Response Times

As a professional IT help desk service provider, we dedicate ourselves to handle customer issues. This means your customers will enjoy swift response, and your IT department staff will also become more responsive and thorough in their work.

Concentrate on Core Activities

Through a helpdesk outsource service, your employees will be set free to concentrate only on the company's core activities and not worry about help desk support activities. Even your IT staff will also be able to focus on what they can do best rather than working as desk support staff. When everyone is left to concentrate on the company's core mission, your bottom line will get a boost.

Outsourced Help Desk Industry Expertise

You may put up the best IT department in your company, but your IT staff may not have accurate knowledge of all company activities, even those that touch on technology. 

Help desk outsourcing companies hire many employees from various areas of expertise. This means that whatever question your customer asks, there will be an expert to respond. This is the best way to ascertain customer satisfaction. Not only that, but you’ll also benefit from the various services we offer. 

Some of our outsourced NOC and help desk services include:

If you aren’t sure which managed IT services you need to outsource or don’t know how to outsource, a Digital Minds BPO representative will guide you into making an informed decision.

We have competent employees who will give you a comprehensive overview of the services we offer and help you choose one or a combination of services that can suit your business needs.

Why Choose Digital Minds BPO?

Efficiency must be at the center of any business operation or it to succeed. We offer the best help desk outsourcing services because we have several years of experience in this industry. Some of the reasons that separate us from our competitors include:

Strong IT background

Employees that we hire are trained and certified. They have several years of experience in IT infrastructure, QA, IT consulting, software development, and IT competencies. They also undergo continuous training to ensure they are on par with modern technology.

A Variety of Skill Levels

No matter the size of your company or your IT staff's training level, we'll offer you the most fitting outsourcing services. We'll customize our services to suit your needs, whether you are a novice or an expert.

Wide Coverage

Though we are based in the Philippines, we serve small and medium businesses in the UK, Australia, Canada, the US, and the rest of the world. So, you can enjoy our services wherever you are.


Ready to grow your business?

Find out how much our outsourcing services cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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Frequently Asked Questions

Do you have any questions about our outsourced help desk services? If your question is not answered below, you can contact us, and we’ll be more than willing to help.

Is it safe to outsource help desk services?

When it comes to outsourcing services, many companies are quite skeptical. The fact of the matter is, outsourcing is safe and has benefited many companies. However, you must choose a reliable, honest, and trustworthy help desk provider to ensure your company information remains confidential.

Who can benefit from outsourcing help desk services?

The short answer is, all companies can benefit from outsourcing services. From eCommerce to lawyers it doesn’t matter their size or the type of product or service they offer. It also doesn’t matter where they are located.

What factors to consider when choosing an outsource help desk services provider?

Your provider is someone who’ll get to know so much about your company. So, apart from being reliable and honest, you also need to consider factors such as:

  • Level of training/qualification
  • Certification

  • Experience
  • Equipment/facilities they have
  • Licensing, etc.

Can you get an exclusive team for your business?

Yes, we can arrange that. You can contact us, and we’ll set up an exclusive team for you, complete with a team leader that can act as a link between you and the team.

Are there Other Outsourcing Services offered by Digital Minds BPO?

We offer a wide range of outsourcing services, including but not limited to:

Reliable IT Help Desk Outsourcing Services in the Philippines

Digital Minds BPO Outsourcing Philippines is a full-service BPO Company offering call center and outsourcing services. If the service you need is not listed above, you can call us to find out how we can help you. Don’t continue overburdening your IT staff. Let’s help you relieve them and improve your ROI.