Helping You Radically Improve Customer Satisfaction

Outsource eCommerce Customer Service

We are on a mission to make eCommerce companies thrive by providing the best of the best customer service experience to their customers. We have an amazing team that works 24/7 to give your customers the help they need when they need it. We understand e-commerce and we help you scale your business. We work with the best in the business, from Shopify store owners to folks running all kinds of eCommerce operations.

Our fully-managed outsourcing solution allows you to focus on what matters the most - growing your business.

Outsource Ecommerce Customer Service

Sourced, Tested & Trained Ecommerce Customer Service Specialists at Your Fingertips

When outsourcing eCommerce customer service, you need the best of the best to work at your company.

Our customer service team are real humans. Not chatbots, not machines. Humans that are well trained to be the most helpful and friendly customer support out there. We focus on creating an experience for your customers that will make them want to come back again and again.

At Digital Minds BPO, we know that every eCommerce company wants the best for its customers. That’s why we’re committed to providing high-quality service to all of our clients. Our service team members are trained to deliver the highest level of service to our clients, and we’ll use all of our resources to help you succeed. In addition, we’re also able to provide you with a dedicated account executive to help you, which means you’ll have a point person that you can rely on.

Why Successful Ecommerce Businesses Choose Us

Since our inception in 2010, we have helped numerous clients achieve their goals by providing them with high-quality service at very affordable prices. We have over 10 years of experience in providing eCommerce outsourcing services to online businesses. Our team is trained, knowledgeable, and ready to provide you with a high-quality service that will scale quickly as your e-commerce business grows.

Well Trained Professionals

We train all of our eCommerce customer service specialists to understand the demands of your customers. When your customer’s satisfaction is on the line, you can guarantee our team will be there for them. Our customer service team are highly trained in-house employees that work to provide the best possible customer experience for your customers.

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We Work With Your Current Software Stack

Our support specialists are trained with the majority of the leading help desk, live chat, email, social media, and inventory management software in the market today. We will never ask you to change your software so you can continue to use your software as normal with us on the backend.

Intensive Quality Assurance And Monitoring

We understand the importance of delivering a high-quality service. This is why we make sure that our team of agents is trained and experienced, and our supervisors and QA team track and monitor their performance to make sure they are always delivering the best for you! This involves conducting performance reviews, offering feedback, and providing encouragement. 

High Accuracy

Our Team's Ability To Maintain High KPIs

The ability to deliver sustainable and high-quality support to customers is crucial for any business’ success. Several factors such as the speed of response, helpfulness of the support team, and efficiency contribute to how effective a team is at handling customer inquiries. Our team members demonstrate exceptional levels of competency and expertise in handling various issues and concerns raised by customers.

24/7 Service

Our team of customer service representatives is available 24 hours per day, 7 days per week to provide support for your customers. Our highly trained agents are committed to providing your customers with personal, professional, and prompt service.

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Affordable Pricing

We strive to keep costs low so we can offer competitive pricing and excellent quality, so we can help more e-commerce businesses succeed with their projects. We won’t be beaten on price! You don’t have to worry about our pricing as we offer competitive rates that will fit your budget without skimping on quality or service.

Scale Fast

Ecommerce businesses are growing at a faster rate than traditional businesses.  As your business grows, so does your customer service team. One of the biggest reasons why online businesses opt to outsource their customer service is to answer to a high volume of customer inquiries, but it has also become an extremely attractive option for businesses that are in demand. By outsourcing your customer service, you can significantly reduce costs while increasing the volume of customers you can handle.

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Fast Response Time

We understand how important a fast response time is for any business. Our fast response times can be attributed to the fact that we have a dedicated team of customer service agents who are available to answer your customer concerns around the clock, seven days a week.

Experienced and Trusted

We have over 10 years of experience working with e-commerce businesses. Our team of professionals has experience working with all major brands and a variety of industries. We can provide you with a long-term solution for your customer service needs, and we’re equipped and excited to offer you the best support for your business. Our clients consistently rate us highly for our fast response times and service that exceeds expectations.

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Outsource Your Ecommerce Customer Service Now!

Ditch the customer service headaches. Cut customer service time and costs by half. Get top-notch customer service for your e-commerce business. We provide dedicated customer support agents at very affordable prices.

Dedicated Call Center for E-commerce

Digital Minds BPO is a global, award-winning customer service outsourcing company with offices in the Philippines. We provide services like live chat answering service, inbound email processing, helpdesk support, and phone support for 100+ businesses globally. Our Customer-Client bond is built through effective customer support.

We provide dedicated call center services for e-commerce companies that will be the point of contact for customers, and we do all the work. You don’t need to worry about hiring or training customer service representatives or spending hours on the phone.

Outsource Your ecommerce Customer Service to Digital Minds BPO

Digital Minds BPO is a customer service outsourcing company that provides outsourced customer service for retailers and eCommerce companies. We are very reliable, fast, and efficient at what we do. We offer outsourced customer service for eCommerce companies, including 24/7 live chat operators, phone support, email support, social media engagement, and more. We understand e-commerce so you don’t have to. 

We know how important it is for your customers to have a great experience with your brand. That starts with having a great experience on the other end of the line, too! You’ll never have to worry about your customers getting disconnected, waiting on hold for hours, or being passed around like a hot potato. we offer 24/7 support so you can sleep soundly at night knowing that your business is taken care of.

Outsource your customer service needs to a team of professionals who are trained to deliver an impeccable experience to your customers.

Contact us today!

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Ready to grow your business?

Find out how much our ecommerce customer service outsourcing cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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Frequently Asked Questions

If you have any questions about our outsourced ecommerce customer service, contact us today or examine the following answers to the most frequently asked questions.

Ecommerce customer service outsourcing is the process of offloading some or all of your website's customer service to a company that specializes in this type of work. This can be done either by contracting with a company to handle customer service for your website or by outsourcing the service from your own company. This is done in order to allow your business to focus on other areas while still retaining high levels of customer service.

This is a very critical question and you must be careful when selecting a good outsourcing service provider. First, create a list of providers that you want to use. You can create a list of 10-20 and then contact each and find out the price and the scope of the work that they can handle and demo samples. Once you have shortlisted 5-6 companies, then go to each one and ask detailed questions about what you want and what they can do. Don't waste time with the quotes but make sure you get detailed answers. Make sure you know why they are better than others and what makes them different. If you like what they say and believe in their capabilities, then give them a trial and go with them.

Most small companies outsource customer service because they can't afford to employ someone to handle customer service in-house. This is a very costly task for small firms that can't afford to hire extra staff or pay for elaborate call-taking equipment. If you're not in a position to provide outstanding customer service in-house, you can outsource it.

Even for an established company outsourcing customer service is a good idea. It allows you to focus on other aspects of running your business. This will help your company to grow. Also, let’s be honest. Not all customer service issues are cut-and-dry, simple problems that are solved right away. Sometimes, many questions are asked about a product or service, and it’s not always clear-cut. It may be better to have someone else deal with this type of issue rather than you or one of your employees.

There are many companies that offer outsourced customer service for ecommerce businesses. Some of these companies specialize in specific industries, such as fashion or beauty, while others offer a more general service. The best way to find out which company will work best for your business is to do research and contact customer service representatives from each company to see what the pricing and experience levels are like.