Customer Service Outsourcing to the Philippines

Provide greater support with outsourcing customer satisfaction from Digital Minds BPO.

Outsource customer service to boost satisfaction, loyalty, retention, and sales. With a cost-effective customer service call center, you can save money while keeping your customers satisfied.

 

Reliable Customer Service Outsourcing Partner for Any Industry

To expand your business, you need to continue delivering high-quality support to existing and new customers. Instead of hiring full-time support agents, consider customer service solutions.

Small to medium-sized businesses often operate with limited profit margins, which makes every dollar count. With our outsourced customer service agents, you can continue to give customers a superior level of service without dramatically increasing your payroll.

We provide an efficient, cost-effective option for handling customer inquiries. At Digital Minds BPO, we frequently offer our customer service solutions to businesses in the following in

Retail

Telecommunications

Healthcare

Construction and Engineering

Manufacturing

Pharmaceuticals

Food industry

Software and IT services (Saas)

Travel and hospitality

Professional services

Financial Services (Banking, Insurance, Investments)

Transportation

Real Estate

Education

Along with catering to the specific needs of a wide range of industries, we serve customers across the globe. Our customer support service is available to businesses in the United States, Canada, Australia, the UK, and the rest of the world.

Why Outsource Customer Service to the Philippines?

No matter your location or industry, we can assist you in developing more effective customer support processes. Outsourcing customer service to the Philippines is a cost-effective alternative to hiring in-house staff.

Who else should consider outsourcing customer service? A few of the benefits that we provide include:

The Philippines has become the top source for an affordable, dependable customer support team. It is one of the only countries in Asia where English is an official language. Our entire staff is fluent in English, preventing any language barriers when handling your client inquiries.

Outsource Customer Service

Enjoy Flexible and Scalable Customer Service Outsourcing

Outsourcing your customer satisfaction needs offers greater flexibility, scalability, and adaptability compared to hiring in-house staff. Your call volumes may increase or decrease depending on your current business operations. When call volumes decrease, your in-house support team becomes less cost-effective. With our outsourced support team options, you receive a flexible solution. We can easily adapt to meet your current needs, ensuring that you always have an efficient process in place for handling client calls. These benefits also give you greater scalability. As your business grows, we can continue to provide an outstanding level of support to your client.

Streamlines Your Operations

As a small or medium-sized business, your client support processes may keep your staff from performing other vital tasks. For example, your front office or back office may need to address various administrative duties. Outsourcing customer support reduces the burden on your existing employees. Instead of fielding client inquiries, they can spend more time on their core responsibilities. This improves the efficiency of your in-house staff. Allowing your staff to focus on their primary tasks may result in greater productivity, fewer errors, and increased morale. These benefits help prepare your business for sustainable growth.

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Customer Service Outsourcing Philippines

Deliver Superior Customer Experience to Increase Sales

With dependable Philippines customer service outsourcing from Digital Minds BPO, your customers receive first-class support from a team of dedicated contact center professionals. Our customer support agents complete comprehensive training programs, ensuring that they are ready to serve the needs of your clientele. With superior client support, your business may enjoy greater buyer satisfaction, which may boost sales and other important business metrics.

Explore Our Customer Support Outsourcing Solutions

At Digital Minds BPO, we employ a large team of specially trained customer service representatives (CSRs). Our staff includes college graduates from the best schools in the Philippines.

We provide a wide range of solutions to accommodate your business needs:

Live chat support

Social media support

Email support

Help desk support

Customer care services

Inbound phone representatives

Technical Support

Our goal is to ensure that your customers receive the assistance that they require. When a customer speaks to one of our representatives, you can trust that they will have a pleasant experience.

For the best decade, we have offered quality business process outsourcing (BPO) services. We are fully equipped to handle your client service requirements whether you need to outsource phone support or e-commerce customer support.

How Does Outsourced Customer Support Work?

We have developed a simplified process to eliminate any stress or complications when outsourcing. We provide a seamless transition, allowing you to continue delivering superior support to your customers.

Our process includes the following steps:

Step 1

Consultation

Step 2

Proposal

Step 3

Recruitment

Step 4

Launch

Step 5

Management

Step 6

Review

Outsourcing customer support services start with a consultation. We listen to your business objectives and determine how we can assist your customer support workflow. We then deliver a detailed proposal.

After approving the proposal, we start recruiting talented individuals to handle your support needs. You are welcome to conduct the final interview before your team starts working.

With your team in place at our state-of-the-art facilities in the Philippines, you can get back to your daily business operations while we handle client inquiries. We continually work to improve buyer satisfaction through performance reviews and feedback from your dedicated client liaison.

Digital-Minds-BPO-Outsourcing-Philippines

Ready to grow your business?

Find out how much our outsourced customer service cost. It usually takes only 1-2 days to receive your proposal.

Once signed, the recruitment of your team will begin immediately.

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Frequently Asked Questions

If you have any questions about our outsourced customer service, contact us today or examine the following answers to the most frequently asked questions.

What is Customer Service Outsourcing?

Customer service outsourcing is when you outsource companies to handle customer support on your behalf. The reason you would do this is to ensure that customer service is never neglected. The outsourcing company will have people dedicated to your business that will be able to answer your customers’ questions about your product or business 24/7. This is the best option for growing companies that may not be able to handle the number of customers they are getting. You can still be in full control of how you interact with your customers and it’s a cost-effective way to see your business grow.

Why Outsource Customer Service to the Philippines?

You may have heard about outsourcing customer service to the Philippines. If you are looking for a good reason why this is a good idea, here it is! The Philippines has one of the best-educated workforces in the world. They are English-speaking and are very friendly, which is very important when it comes to customer service. An educated workforce can be trained quickly so you can see your company grow faster than ever before.

More and more companies are moving their customer service to the Philippines as they realize that it is a great way to bring down costs while increasing profits. Moving your call center here can be an excellent option if you want to succeed. The company will be able to offer the same level of service at a fraction of the cost, which is amazing for anyone looking to save money on their business expenses.

A customer service outsourcing company in the Philippines has the right tools to offer you great services, so do not hesitate to invest in this option.

According to surveys, these are three main reasons companies outsource customer service to the Philippines:

  • First, it can cost up to 80% less than providing the service in the U.S, UK, Europe, Canada, and Australia.
  • Second, you will have live support 24/7.
  • Third, Filipino workers have a high level of English proficiency.

 

What Should You Look for in Philippines Customer Service Outsourcing Companies?

The customer service call center you hire should be able to provide a high level of support to your customers. At Digital Minds BPO, we have worked with small and medium-sized businesses in a variety of industries. We train our staff to understand the typical client inquiries that you receive, allowing us to address the needs of your customers.

Additional details to consider when comparing customer service outsourcing Philippines companies:

  • Security
  • Equipment
  • Ease of use
  • Track record
 

Working with a professional customer service company provides greater security compared to hiring freelancers. We carefully select our employees, giving you peace of mind that your remote team is looking out for your best interests.

We also use the latest equipment and software. We have the infrastructure for high-quality communications around the world while providing an easy to use platform for managing your projects.

At Digital Minds BPO, we have a long track record of providing reliable BPO solutions. We are a dependable source for customer care outsourcing and continue to meet call volume demand as your business grows.

How to Choose the Best Customer Service Outsourcing Company?

When seeking to outsource your customer support, there are many factors to consider before making a final decision. The main factors include; costs, product quality, and the performance of the support team. Other factors to consider include; quality assurance, technical support, and client satisfaction.

Come up with a selection criteria to use when comparing potential vendors. Make sure that the customer care outsourcing service providers that you will choose check all the criteria.

Another way to make sure your company is gaining the most benefit from the outsourcing companies is to find one that has experience in assisting businesses in similar industries.

How Much Does Outsourcing Customer Service Cost?

Choosing to outsource client support to a third party is an affordable solution. We have found that outsourcing saves businesses up to 70% compared to hiring a traditional employee.

The cost depends on a variety of factors including the length of the contract, the number of contact center employees, and the expertise of the customer service representatives. We strive to give every client the best rates to ensure greater savings.

It’s very important to keep in mind that it’s not only the cost of outsourcing that matters. The quality of the customer service is also an important factor.

How Can You Start Outsourcing Customer Support?

If you want to enjoy the benefits of client support services, including increased buyer satisfaction scores, contact the experts at Digital Minds BPO. We offer a wide range of advantages to help support your business operations, including:

  • English-speaking CSRs
  • College-educated staff
  • Affordable solutions
  • Easy implementation
  • Results you can rely on
  • Quality assurance
 

What Are the Best Customer Service Outsourcing Channels?

The best customer service outsourcing companies for your business will offer a variety of communication options, including Email, Live chat, Phone calls, and Social media.

As your customer base grows and changes, it’s important to be able to communicate with customers in a variety of ways. Companies that are flexible with communication channels are more likely to be able to handle any situations that arise.

Live Chat Support

Live chat is one of the best customer service outsourcing channels because it doesn’t require any phone number or email address. This means that anyone can contact you for help no matter where they are in the world.

Email Support

Email support is typically the first customer service outsourcing channel that most companies offer. It’s also one of the simplest channels to use, as it can be accessed from any device with an Internet connection.

It is often the best choice for small businesses because it’s quick, efficient, and doesn’t require a phone call. It’s a good choice for those who don’t like talking on the phone.

Phone support

Phone support is the most popular and the go-to customer service channel for immediate concerns. It can be done by in-house staff or outsourced to a customer service provider.

It requires an outsourced Philippines company to provide round-the-clock help for your customers, as well as 24/7 call center staffing. Phone support for customer service is increasingly a popular choice, due to the immediacy of this mode and its cost-effective nature.

What are the Pros and Cons of outsourcing customer service?

Outsourcing customer service can help your business grow. But it’s not all sunshine and roses. Here are the most important pros and cons of outsourcing your customer service.

Benefits of Outsourcing Customer Service

  1. Can save a business a lot of money, and increase the efficiency and cultural fit of your business. 
  2. Enjoy more freedom. This can be a great way of saving time, especially if your business is new, growing, or if you’re working on other projects.
  3. Your company can have a better focus on its core competencies.
  4. Your customers will have the pleasure of being served by a dedicated customer service team.
  5. No more frustrating internal conflict.
  6. Help to free up employees for more important tasks.

 

Cons of Outsourcing Customer Service

  1. The risk of losing brand loyalty due to bad outsourcing
  2. It’s difficult to know that your customers are being well-served.
  3. While an outsourced worker might understand the English language perfectly, there are from time to time communication errors from the worker to the customer that leads to frustration.
  4. An unfamiliar or incomplete understanding of the company’s policies or products by the customer service representatives may lead to dissatisfaction among customers.

 

When Does Outsourcing Customer Support Make Sense?

When your customer support needs are growing, it makes sense to start outsourcing the process of handling the increasing number of customer service requests. It’s best used in the beginning phases of scaling up your business or if you are experiencing hiring difficulties for this job position.

If you can’t provide the best customer service because you don’t have the resources, outsourcing might be the right decision for your business. 

You can find good outsourcing companies that handle all types of customer service requests, including live chat, phone calls, and even writing emails.

It is very important to vet the company you hire and make sure they align with your brand and values. If you can do that and you and your outsourced team share the same vision, you’ll be well on your way to becoming a big business!

What Other Services Do You Offer?

Aside from customer support we also offer a wide range of bpo and contact center services to help support your business operations, including:

 
 The next step is to contact us. One of our business development managers will get back to you quickly to learn more about your requirements.
 

Reliable Outsourced Customer Service in the Philippines

Digital Minds BPO is a Philippines-based customer service outsourcing company that has been providing assistance services to various clients since 2010. We have built a reputation as a full-service customer service outsourcing provider with a passion for excellence and a commitment to quality customer relations. With over 10 years of experience in this industry, we have developed a distinct set of skills that enable us to deliver remarkable results for customers who rely on us as an extension to their own team members.

We continue to help businesses grow by offering dependable services at the best prices. We have a team of highly trained professionals that can provide you with the help you need to succeed in your industry.