Making Inbound Calls Easy

Get 24/7 Inbound Call Center Services

Inbound call center services from Digital Minds BPO will take your customer support to the next level. Our dedicated call center agents will handle your customer calls with professionalism and courtesy, ensuring that your customers receive the best possible experience.

Dedicated Inbound Call Center Agents to Serve Your Customers

Our inbound call center services provide you with a dedicated team of call center agents who will answer inbound calls on your behalf. They ensure that your customers get the best experience when they call your business. This relieves you from the hassle of constantly monitoring calls and responding to customer queries.

No matter what industry you’re in – whether it’s Healthcare, Retail, eCommerce, Travel & Hospitality, Dealer Services, or Nonprofit – we can help you build effective call center services. Our inbound call center services are designed to be an extension of your business and are delivered via a highly-trained team of specialists who are passionate about your brand and making customers happy. We’ll work with you to develop a strategy that ensures your customers view your brand as a trusted resource for the products and services you provide.

By outsourcing your inbound call center and outbound calling services, you will be able to scale your business and expand your revenues, while reducing overall costs. Handoff tedious and time-consuming tasks to our expert team of agents, allowing you to focus on your core operations.

Take Your Inbound Contact Center To The Next Level With Digital Minds BPO

Digital Minds BPO provides inbound call center services to help take your company to the next level. Our culture of agility, speed, urgency, and nimble is our specialty and we are committed to providing you with the best customer service possible. With over 10 years of experience, we are confident that we can provide you with a world-class inbound contact center solution that meets your specific needs.

We offer inbound call center services to businesses of all sizes. We serve as an extension of your business and help you establish a brand presence in your industry. Our inbound call center services include:

24/7 Customer Services

We offer round-the-clock customer support, which means that your customers can always get help when they need it. Additionally, our team of experienced professionals will be happy to help you with all your needs.

Upselling/Cross-Selling

Our agents are trained to upsell and cross-sell your products and services, helping customers find the perfect fit for their needs. We also help you provide a seamless customer experience from start to finish, whether over the phone or via chat.

Dispatch Call Center Services

We realize how important it is for emergency services to be dispatched in the shortest possible time. Our dispatchers are trained to make sound decisions and act quickly, which is why we guarantee to dispatch emergency services within 15 minutes. We have been handling dispatch call center services for a number of clients for over four years now. Our experience in this domain has enabled us to build a strong team of professionals who are well versed in the best practices in this industry.

Live Chat Support

Live chat is one of the most versatile and effective ways to communicate with your customers. It’s a great way to deliver accurate and timely information, provide a sense of urgency, and enable self-service. Live chat allows you to connect with your customers immediately, allowing you to resolve issues and answer questions while they are on your site.

Inbound Telemarketing

If a high volume of prospects is flowing through your pipeline, then you need to hire inbound sales specialists or inbound telemarketers because these professionals can handle them all. An inbound telemarketing strategy can be effective also if you truly want to connect with your potential customers on a personal level and engage them through verbal dialogue rather than written communication alone!

Overflow & After Hours Support

Your customers are more than just a number, they are the lifeblood of your business. We understand this and that’s why we are committed to ensuring your customers are taken care of 24/7. Our 24/7/365 services ensure that your customers never need to wait for assistance. Even if you’re on vacation, we’re here to help.

Help Desk Services

Get help from certified Help Desk professionals with 24/7/365 premium support services. With award-winning service, you can stop worrying about your IT issues and start focusing on growing your business. Our team of Help Desk professionals are available to assist you with any of your computer issues. We can help troubleshoot basic issues, reset your password, and perform other basic maintenance tasks.

Reservation Services

Our reservation specialists have all the in-depth knowledge needed to get you the best results. We have the proven ability to get your organization a higher number of bookings, higher revenue, and maximum customer satisfaction. We turn customers into repeat customers by providing exceptional service. We can provide services to your restaurant, bar, cafe, or any other business looking to expand its business through reservations.

Order Processing

Get more sales, reduce your costs and increase your customer satisfaction by managing your order processing with us. We offer a secure and scalable order processing and order taking services. It is a cost-effective solution for high-volume e-commerce merchants. Our services enable you to focus on product development, customer engagement, and marketing so you can grow your business.

Technical Support

We provide a full range of technical support and services to small businesses and corporations. Our agents are highly trained specialists working with many technology companies to assist with your tech service and support needs. We offer a wide range of services from basic computer help to advanced technology, security, and networking.

Direct Response

You can rely on our team to achieve your direct response marketing goals. We have a proven track record of helping companies overachieve their revenue targets by providing personalized customer support, training and coaching.

Answering Services

Our answering services are a great alternative to purchasing expensive call center equipment and training staff. Because customers are put in touch with a live person right away, they are more likely to be satisfied with whatever assistance you can offer, whether it’s answering questions or resolving problems.

Appointment Setting

Appointment setting is one of the most vital aspects of the sales process. When done right, it can double your sales prospects. We will set the tone for your call center by offering excellent inbound phone support, so you can focus on what really matters…making the sale! Unlike other appointment setting services, we do not rely on automation to do the prospecting for your business, we have live and friendly agents that will talk to your prospects before you do.

Virtual Receptionist

Virtual receptionist saves businesses and entrepreneurs time and money and it is one of the best ways to improve your business. It is a cost-effective solution that frees you from hiring and managing a real receptionist. We provide a virtual receptionist service that is available 24/7. Our receptionists are always trained to make every call as informational and convenient as possible.

Inbound Call Center Services For All Industries

Our Inbound Call Center services are suitable for a wide range of businesses such as Finance, Insurance, Government, Healthcare, Software, Manufacturing, Retail, and many more.

Insurance

Law Firms

Trucking & Logistics

Retail & eCommerce

Healthcare

Telecommunications

Education

Construction and Engineering

Banking & Investments

Automotive

Pharmaceuticals

Food & Restaurants

Software and IT services (Saas)

Travel and Hospitality

Professional Services

Real Estate

Why Choose Digital Minds BPO's Inbound Call Center Outsourcing Solution?

Digital Minds is a customer-centric BPO company that offers inbound call center services to small and medium-sized businesses. Our team has over 10 years of experience in the BPO industry. We have the right resources and expertise to serve your business needs.

Our inbound call center outsourcing solution is a cost-effective, reliable, and highly scalable service that can help businesses save time and money. Our inbound call center solution provides a high-quality customer experience that compliments your company’s image. Additionally, our call center is reliable and consistent so you can always expect quality service.

Easily Scale & Handle High Call Volumes

Our call center services are designed to help you quickly and efficiently scale at a reasonable price. This allows you to handle high call volumes without incurring an unreasonable cost.

TCPA Complaint

In today's world, robocalls and telemarketers are being used more than ever. The Telephone Consumer Protection Act (TCPA) is a law that makes it illegal for companies to call someone's cell phone without their permission. We are a TCPA Compliant Inbound Call Center, keeping all facets of our company within the bounds of the law.

Call Recording For Each Call

Get call recording for every call with our inbound call center services. We provide our clients with high-quality call recordings. With our call recording, you can easily analyze your calls, train your staff and reduce the risk of a complaint or dispute. It also helps to measure the performance of the agents and to provide additional training if needed. In addition, you will be able to listen to the conversations for quality assurance purposes and to ensure that the calls are being handled well.

Real-Time Analytics

We provide real-time analytics to manage your calls and provide you with a service that improves your customer experience. We are a full-service Inbound Call Center offering 24/7/365 real-time analytics for every single call. This ensures that you have the information you need to take action when you need it.

Assured Data Security & Confidentiality

We comply with all data privacy regulations, to keep your data protected at all times. You can feel safe knowing that your data is being processed in a secure, protected environment. All our employees undergo thorough background checks and security checks to ensure that your data is secured.

Highly Trained & Experienced Staff

We have a team of experienced professionals who are experts in the insurance industry. The outsourced team working for your business will include skilled, highly trained individuals. We find the best candidates for the job, ensuring that your information-related tasks are completed accurately. Enjoy fewer errors and a more efficient process!

Affordable and Competitive Rates

We keep our rates and services streamlined to ensure you get maximum value for your money. We also offer flexible pricing plans based on your requirements. No matter what your budget, we can provide services tailored to meet your needs.

State of the Art Facilities with 24/7 Service

We provide our staff with a relaxing environment to complete their tasks. Instead of working from home, your data entry specialist works in a state-of-the-art facility for maximum efficiency, resulting in better morale and job performance.

Outsource Your Inbound Call Center to Digital Minds BPO

So you want to get started with outbound call center outsourcing but aren’t sure who to trust? Maybe you’ve dealt with the wrong outsourcing company in the past and now you’re looking for a new one. Don’t worry, you’re in the right place! We’re one of the premier Call Center providers in the Philippines! When you’re looking for a company to outsource your call center to, you’re looking for a few key things, like real-time analytics, in-depth market research, and an experienced inbound call center outsourcing team. Well, look no further! Our team of professionals is sure to exceed your expectations. Plus, if you’re looking for a way to lower your costs and increase the profitability of your business, Digital Minds BPO is the best place to start!

We have everything you need. We have a wide range of processes in place to make sure your customers are satisfied and your help is as available as possible. We’re not just a call center solution provider. We’re a company that is there for you when you need us most.

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Find out how much our inbound call center outsourcing cost. It usually takes only 1-2 days to receive your proposal.

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