If you are a car sales agent or an owner of a car dealership business, you know that sealing a deal with customers is not an easy task. It takes a generous amount of patience, persuasion, and great communication and negotiation skills. Automotive companies struggle to compete with the rising prices of necessities, making potential car buyers hesitant in spending money on a new car.
However, the industry is slowly following the footsteps of other businesses relying on the use of technology and instant messaging with the emergence of live chat tools and website features supporting automation. Live chat software is a necessary tool to assess the quality of customer service and assistance of car dealership businesses.
Learn the things that you should consider when choosing the live chat app for your business and know which live chat for your car dealership business can help you build meaningful interactions with prospective buyers, and promote customer loyalty.
Things to Consider When Choosing a Live Chat App for Your Business
Pricing Plans
It is highly recommended that business owners follow a specific budget and expense strategy to save the available resources. When choosing a live chat app for your car dealership business, put the pricing plans into consideration and make sure that the plan you choose matches the budget that you have set.
Avoid the extremes; apps that are too cheap may have lots of compromised areas and features, while plans that are too expensive may affect the financial growth of your business.
Features
A highly-recommended, top-rated, favorite of users, etc. Always look for apps with exceptional features that set them apart from other apps in the market. Determine your marketing and communication needs and get the app that will showcase the unique and commendable aspects of your business.
Do you sell supercars? Are you certified? Are your staff experienced and knowledgeable? Get the app that will highlight all these positive things. Free marketing and leads, you’ll see.
Mobile Optimization
We carry our mobile phones almost every minute or second, so every minute or second is also an opportunity to sell or promote your products and services to people. Choose an app that is user-friendly and mobile-optimized to give your prospective customers a comfortable browsing experience.
Creativity
Some people are not fond of reading, and it is fully understandable. Research shows that we process images and visual presentations 60,000 times better than text. With this, it would be better for you to choose a live chat software that allows visual presentations like videos and images of cars and showrooms.
It would also be cool if an agent can accommodate a video chat or a live showroom tour before setting an appointment for a test drive.
Analytics
If you want to make sure that your CRM has a positive effect on your business, getting a live chat app with built-in analytics and performance indicators would be fantastic. Response time and quality, and handling time in resolving customer issues are just a few of the areas that must be reviewed regularly to ensure a consistent level of customer care.
Now let’s go to our top 5 picks for the best live chat apps for car dealers. This is just a short list, so feel free to suggest your best options too!
5 Best Live Chat Apps for Car Dealers to Improve Customer Support
1. ActivEngage
ActivEngage boasts 5-star ratings on different software review websites when you browse the internet. It is not difficult to understand why, since this car dealership website offers 24/7 availability and a simple yet detailed user interface. ActivEngage specializes in 3 major services: Managed messaging, co-managed messaging, and messaging software. Aside from live chat conversations, they also offer SMS support and creative resources such as blogs and videos.
You will be surprised when you click on the Video Room tab under their media feature. TikTok and YouTube videos are accessible for potential customers to view.
They also take pride in the expertise of their staff with comprehensive customer representative backgrounds and great customer service skills. Moreover, their marketing strategy also includes emphasizing that all their in-house staff are competent and capable of handling all types of inquiries, giving the shoppers a convenient time while inquiring about a car according to their preference.
As the cherry on top, they are also certified by the biggest car brands in the world, such as Honda, Jaguar, Land Rover, Mercedes-Benz, and Porsche to name a few.
2. Smith.ai
If you plan to use live chat to increase customer satisfaction rates, Smith may be the ideal software for you. Smith AI reinforces high engagement rates from website visitors since they put everything that you need to know in their main platform. They offer 24/7 live chat services, and you can also request and book for a free consultation to help you decide if they are a perfect fit for your business needs.
And you know what is so cool about Smith? They give you figures and statistics. According to their website, 82% of customers expect immediate replies after they send a sales inquiry. They assure smooth ways to talk to customers as their agents can answer calls of potential buyers while you sell cars or set up appointments for repairs.
Smith AI also offers various services to improve the productivity of business owners who lack enough time to manage auto dealerships and talk to prospective customers and partners in different industries.
Here are some of the services they offer:
- 24/7 Sales Outreach
- Lead Screening and Intake
- Appointment Scheduling
- 24/7 Website Chat
- Bilingual Call Answering
3. Vee24
Vee24 labels itself as a Video-Powered Digital Customer Experience Platform, and looking at the positive reviews, they sure reached a long way in providing seamless support for business owners who want to streamline their operations and boost their brand awareness while maximizing the use of different platforms for marketing campaigns and customer relationship management. Among their specializations, the video chat solution stands out because of its creative response to customer requests and inquiries.
They cater to many industries, including retail and financial services, but their services for automotive companies are especially exciting.
Customers can send inquiries through a car dealer live chat, request a live view of the showroom, and set an appointment for an in-store test drive. If active engagement with customers is your business priority, Vee24 is the best software for you.
4. LivePerson Automotive
Two words: Conversational Dealership. LivePerson Automotive knows that all car deals are closed through a nice conversation and with that, they share the responsibility with business owners and car dealers to facilitate excellent messaging tools for customers to get quick and correct answers to their questions. Buying cars online became more convenient and interactive with this app.
The website is easy to navigate, the details are simple yet meaningful, and client and partner insights help in coming up with a decision to seal a partnership with them.
LivePerson Automotive also offers resources such as blogs and videos of news about the automotive industry.
5. Ngage Live Chat
Ngage Live Chat is one of the most popular live chat software nowadays tailored for various types of businesses. Some of their key features include the following:
- Text to Chat
- Live Transfer
- 24/7 – 365 Chat
- Facebook Messenger Integration
- Automated email and text functionality
You may also monitor and track the performance of your dealership teams through the Analytics Integration feature. No need to worry about taking some areas of your business elsewhere because they hire the best chat support agents with the best and quickest response time to resolve product or service issues.
Their chatbots are also open to other industries such as law firms, medicine, and other professional works. As expected, immediate responses and customer interactions result in higher conversion rates and loyal customers in the future.
Digital Minds BPO: Live Chat Support for Your Car Dealership
Digital Minds BPO offers live chat support for car dealerships, which is an efficient way for them to boost their customer support services. The company has a team of experienced customer support representatives who can handle multiple chats at the same time, making it easier to engage with a large number of customers. The service provided by Digital Minds BPO is available 24/7 which ensures that customers can reach out with their questions or concerns at any time of the day.
Live chat support is an effective approach that allows a customer to get instant responses to their queries without the need to wait for email or social media responses. With the rising trend of customers looking for prompt and personalized support, live chat support services have become the go-to solution for businesses.
Digital Minds BPO guarantees fast, efficient, and professional services to improve dealerships’ customer experience. The operational costs are low for dealerships with chat services, making it an affordable option for all sizes of businesses. With the Digital Minds BPO team, dealerships can provide excellent customer support, increasing customer satisfaction rates, and ultimately boosting their business growth.
Let the Best Rated Car Dealership Live Chat Apps Improve Your Customer Service Today
Now that you already have an idea of the services offered by the best-rated live chat software and apps for car dealerships, you’ll be able to decide which one is the best for your business. Choose a vendor that will help you maximize all available resources while keeping and enhancing the familiarity of your staff with the services and products that you offer. Some car dealership chat software produces updated references and modules for customers as well as the in-house staff.
Live chat’s a great way to connect with your prospective customers and secure a competitive edge in the automotive industry. Make sure to utilize it properly, with the best tools and the best people.
We’ll anticipate an amazing chat support platform for your business; best of luck!
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