Businesses of all sizes and in almost every industry have discovered the advantages of outsourcing to the Philippines. The country offers lower operational and labor costs along with a steady stream of college-educated candidates.
Outsourcing call centers first started opening in the Philippines in 1992. Three years later, the government established the Philippine Economic Zone Authority under the Special Economic Zone Act.
The act provides tax incentives and other benefits to the business process outsourcing (BPO) industry. 25 years later, the BPO industry accounts for over a million jobs in the Philippines, which includes 27% of all new jobs.
The growth of call centers in the Philippines comes from the increasing demand for reliable BPO solutions in some of the top markets in the world. From small-sized businesses to multinational organizations, businesses are discovering the value of outsourcing to the Philippines.
You also have the chance to streamline your business and improve customer service. Grow your business with this complete guide on outsourcing to the Philippines.
Is Outsourcing to the Philippines the Right Choice For Your Business?
This handy guide will help you decide if outsourcing to the Philippines is the right choice for your business. Through this, you will learn about the following:
- What is Outsourcing?
- Why You Should Outsource to the Philippines?
- Disadvantages of Outsourcing in the Philippines that You Should Know
- How to Find an Outsourcing Company in the Philippines
- Steps on How to Outsource Successfully
- How Do You Define Your Outsourcing Needs
- How to Choose the Best Outsourcing Company
- How to Prepare for Outsourcing
- Things to Avoid When Outsourcing
- How to Effectively Manage Your Filipino Outsourced Staff
- What Type of Services Can You Outsource?
- How Much Does it Cost to Outsource to the Philippines?
- Final Thoughts
What is Outsourcing?
Outsourcing is the act of hiring an outside company to perform tasks that your business would normally handle internally. Outsourcing can benefit your business in many ways, like by allowing you to focus on your core competencies. It can also save you money because you don’t have to hire an employee, keep them on staff, or buy any equipment for the task.
It is a common practice for all types of businesses. About 68% of US consumer products companies rely on business process outsourcing. Contracting work out or abroad reduces the demand for internal resources. This gives your business the flexibility to focus on core activities.
Working with a BPO company gives you the freedom to grow your business. Expanding your services or entering new markets increases your need for customer support. By outsourcing to a call center, you avoid the need for additional hiring, equipment purchases, or even a new location.
Top Reasons Why You Should Outsource to the Philippines
You can outsource almost anything, but there are certain things you should keep in mind when outsourcing. For instance, you want to make sure that you’re outsourcing to the country that can offer you the best deal. Not only that, but you want to make sure that you’re outsourcing to the right company.
The Philippines, for instance, is a country that offers you, skilled workers, at a cheaper price than other countries. By outsourcing to the Philippines, you can save a lot of money, and you can also work with a company that offers a lot of benefits.
Philippines outsourcing enhances these advantages while providing many additional benefits to your business. Explore the primary reasons why companies in the US, the UK, Australia, Canada, and Europe frequently outsource to the Philippines:
- High level of English proficiency
- College-educated workforce
- Stable industry with government support
- 24/7/365 availability
- Cost-effective outsourcing solutions
- Reduced legal liability
- A wide range of BPO services
India remains the largest provider of outsourcing services. However, the Philippines is quickly becoming the leader in BPO solutions. 21 out of the 25 top outsourced call center projects are handled by companies in the Philippines. TELUS, the largest telecommunications company in Canada, currently outsources 2500 call center jobs to the Philippines.
Here is a closer look at why businesses are sending their jobs to the Philippines.
1. High Level of English Proficiency
With Philippines outsourcing, you do not need to worry about things getting lost in translation. More than 92% of Filipinos speak English as a second language.
Workers in the Philippines are also well acquainted with Western customs and manners of speech. During the colonial era, the island nation was ruled by the Spanish, the Americans, and the Japanese, which has led to a diverse culture with a variety of influences.
Thanks to the unique history of the Philippines and close relations with the Western world, Filipinos have a high level of English proficiency. For two consecutive years, the Philippines had the highest Business English Index (BEI) score in the world.
The BEI is published by Global English based on extensive studies of workforces around the world. In 2012, the Philippines achieved a BEI score of 7.11. Norway came second with a score of 6.54.
The Philippines remains the most proficient in English compared to other Asian countries, including India. While the Philippines maintains a high proficiency score, India has a moderate proficiency score.
2. College-Educated Workforce
Call center outsourcing companies in the Philippines employ college-educated workers and the country has a large talent pool to draw from. Each year, over 150,000 students enroll in state and local colleges or universities in the Philippines. The number of college-bound students is likely to continue increasing.
The Department of Education expects over 27.7 million students to enroll in basic education institutions in 2020, an increase of 4.2 million compared to last year. A college-educated workforce ensures that there is no shortage of candidates to fulfill your outsourcing needs. Philippines outsourcing companies can easily attract new employees and have thorough interview processes to select the best candidates.
With educated workers who speak English fluently, the Philippines stands out as a reliable source for call center outsourcing, ensuring a superior level of customer satisfaction.
3. Stable Industry with Government Support
Philippines outsourcing companies are in high demand around the world. The BPO industry is thriving in the country, providing foreign businesses with a stable source for outsource staffing. Experts predict that the Filipino BPO industry will double between 2019 and 2020 with the United States as the leading user of outsourcing services.
Outsourcing to the Philippines is a sustainable solution. The company that you hire today can continue to meet your needs well into the future. You receive scalable services that grow to accommodate your outsource staffing requirements.
4. 24/7/365 Availability
While the Philippines may be in a different time zone, your call center can remain open 24/7. Philippines Call center companies have experience dealing with customers in every corner of the world. Staff work in shifts to cover time zones in any country.
As mentioned, the US is the leading client-country for Philippines BPO outsourcing. There is a 12-hour time difference between the two countries. Filipinos in the BPO industry understand and accept the need for night shifts to provide 24/7 coverage.
5. Cost-Effective Outsourcing Solutions
Working with an outsourcing company saves you money compared to hiring locally. On average, businesses reduce operational costs by 60% when outsourcing. Many factors help reduce the cost of call center outsourcing to the Philippines. The United States, the UK, and Australia all have high wages, which drives up the cost of expanding your customer support staff.
BPO companies can also deliver lower costs due to their efficiency. At Digital Minds BPO, employees use the latest call center equipment and software. They also work in comfortable, state-of-the-art facilities. These benefits led to increased performance without increased costs.
6. Reduced Legal Liability
When you outsource to a Philippines call center, the call center company assumes legal responsibility for the employees. You can expand your customer support team without the typical human resources (HR) requirements.
The BPO company also assumes responsibility for complying with data privacy regulations. The Data Privacy Act protects personal information, privileged information, and sensitive personal information. Violations of the act may result in fines to the BPO company, which limits your overall legal liability.
7. A Wide Range of BPO Services
BPO companies, such as Digital Minds BPO, cover more than just call center services. Outsourcing companies provide a wide range of solutions to help streamline your operations. Along with customer support, you can rely on Philippines outsourcing for data entry, human resources, finance, technical support, production support, and even legal processes.
Outsourcing companies simplify your back-office operations. This includes the administrative tasks that tend to take up most of your employees’ time. By offshoring these tasks to a reputable BPO company, you free up internal resources so your staff can focus on core processes.
Cons of Outsourcing to the Philippines That You Should Know
While outsourcing to the Philippines can be a great choice for businesses that want to cut costs and boost their bottom line, there are also a number of disadvantages that you should be aware of before making the leap.
While Filipinos are among the most fluent English speakers in Asia, they may have certain ways of speaking that can be misinterpreted by an American or British-accented ear. For example, Filipinos are known to use the word ‘okay’ as a sentence finisher instead of using it as a synonym for ‘acceptable.’ Likewise, there is the famous fast-talk quality of speech that Filipinos have. These nuances might require one to be more diligent about communicating effectively with your Filipino Staff so as to avoid misunderstandings.
Pro Employee Labor Laws
In the Philippines, labor laws restrict an employer from firing a worker without a sufficient reason and proper documentation or warning. Employers must also give employees a severance check after they get fired. These labor laws protect workers from employers taking advantage of them .
However, such labor laws encouraging workers’ rights (and thereby protecting them), do lead to significantly lower turnover rates found among Philippine companies compared with those of other nations.
The Philippines is a tropical archipelago of over 7,000 islands located in the western Pacific ocean. An average of twenty tropical storms passes through each year, sometimes causing massive power outages and flooding. The average typhoon season lasts from June to December with each typhoon lasting up to 3 days. In the past year, there have been numerous storms that created extensive damage and loss of life, the most notable is Typhoon Haiyan in 2013.
Fortunately, Filipinos are capable of handling these conditions with no difficulty due to their history of coping with natural disasters. Some outsourcing companies like Digital Minds BPO give workers the option to work from home if they live in a flood-prone area and offer flexible work schedules so they can provide uninterrupted service even during typhoons or other natural disasters.
Coordinating with your outsourced Filipino staff can sometimes be tough due to time zone differences. And these people may not always be available for a video chat due to their different time zones. So make sure that when organizing your meetings take this into consideration. Remember, while internal communication tools like Slack can help you get your message across, there’s nothing like explaining something to someone face-to-face!
13th-month and 14th-month pay
The Philippine labor code requires Filipino companies to pay an additional 13th month and 14th month pay annually. These two bonuses are normally paid at the end of the year unless it falls on a weekend or holiday when they are paid the following regular workday.
Companies in the Philippines give out these mandatory bonuses at this time because it’s a show of gratitude for their employees who have worked hard throughout the year and made sacrifices that truly deserve thanks!
How to find an outsourcing company in the Philippines
Now that you understand the benefits of working with a Philippines outsourcing company, how do you get started? Here is how the typical process works for outsourcing to the Philippines:
- Choose the services you want to outsource
- Set your business goals for outsourcing
- Book a consultation with a BPO company
- Review the proposal from the BPO company
- Allow the BPO company to recruit employees
- Set a start date for your new outsourced team
The first step is to identify the services that you require. Decide which business operations you want to outsource. From outbound call center services to technical support, Filipino BPO companies offer a variety of services.
You should also review your business goals for outsourcing. What do you hope to achieve by offshoring some of your operations to another company? Some businesses outsource to focus on growth. Others may use outsourcing to deal with a sudden spike in customer demand.
After assessing your needs, book a consultation with a reliable BPO company. You can discuss your requirements and workflow to ensure that the company is the right fit. You will then receive a proposal from the BPO company for your project.
When you accept the proposal, the BPO company begins recruiting from the vast pool of college-educated Filipinos. In most cases, the client is welcome to provide input on the interview process.
With your new team assembled, the last step is to set a start date. After your team starts working, the BPO company continues to monitor their performance to ensure your complete satisfaction.
How to Outsource Successfully in The Philippines
1. Determine What to Outsource and What to Keep Internally
As a business owner, you should think carefully about the types of functions and services it makes sense to outsource versus those that are better managed internally. It’s important to have a clear idea of all of the different tasks that go into running a company and then evaluate which functions to outsource.
Not all services or functions should be outsourced. Services that are not core to your business or do not require close monitoring are prime candidates for outsourcing. Core operations that need to be closely monitored can also be outsourced but this takes an extra amount of work due to the fact that you’re basically entrusting someone else with your business operations while also having to regularly check up on them.
2. Set Your Outsourcing Goals
When it comes to outsourcing, not everyone has the same idea of where or how to get started. This can be a decision that isn’t made by just one person within a company but ideally, rather by everyone on staff.
One thing you have to take into consideration when determining whether or not to outsource a specific department is by pinpointing your business’s main priority or priority at that time. You have to decide if your goal is either to save money or streamline processes for example. These decisions will make it easier for everyone on the team and ultimately give them direction in terms of what they need to be concentrating on in their specific tasks and explain why they’re having this responsibility in the first place.
3. Evaluate your current processes and infrastructure
When outsourcing, it’s important for a business to have the facilities in place so that it can better handle changes in processes. You might need to invest in additional labor and/or facilities, depending on what needs to be outsourced. In order to figure things out, you should take some time to evaluate your costs, liabilities, and processes so that you can identify which areas of the business will benefit from outsourcing.
Once you know all of that information, you’ll be able to make a more informed decision about whether or not you are ready to outsource and if necessary, determine the technical means through which you would complete this task.
4. Planning your Offshore Team Management
Knowledge and being able to manage outsourced processes are critical in making a successful transition from having a locally based workforce to an offshore outsourcing team. Preparing for the transition requires you to be more involved in some functions than before as you’ll need to find ways to implement new processes that can help keep your newly separated teams up-to-date with what everyone else is working on at any given time.
It’s important for you to understand that your managers and team will be responsible along with you for the training and management of your offshore team. How is it going to help them learn about your company and culture? Who will be taking care of this? It’s important to invest time in their development and assign a dedicated person to manage the outsourced team so as to achieve great outcomes. Having a dedicated person to manage the outsourced team helps with communication and empowers them to get up to speed at a much faster rate.
5. Identify Potential Roadblocks
Outsourcing can eat away at your company’s budget if you don’t plan for it. Make sure you take the time to scrutinize the ins and outs of what outsourcing will require so that you can successfully compete with rival businesses in your niche. By understanding the long-term value of this move, you’re likely to identify potential roadblocks (beyond labor laws, government support, technology advancements, or existing internal organizational guidelines) that could get in your way of success.
When planning your outsourcing move, you’ll consider all of the various factors to ensure that if your company decides on hiring outside help, they are prepared for any issues that might come up. Things can go wrong, so it’s important to have backup plans for any potential issues that may arise in the course of your plan. You’ll also want to make sure that whatever decision is made will be worth it.
6. Develop a Vendor Selection Criteria
To make sure you’re getting the best possible vendor, it’s important to set up some rules when evaluating them.
Your company should create a list of criteria to be used in making comparisons between their offerings. These guidelines should complement the strength, weakness, opportunity, and threat (SWOT) analysis that will be done to determine which vendors are most suitable for engaging. Some points may be graded on a pass-fail model while others might be given a score out of 10.
The job of finalizing this list falls on you – do it wisely!
7. Identify potential vendors that can help with your project
You need to make sure you are dealing with a good outsourcing company. This is the reason why you need to do your homework in choosing your vendor. You’ll be able to identify the potential outperforming vendors if you are able to ask the right questions. Good vendors are aware that they are being vetted by their prospects.
Set up a schedule for evaluating vendors and conducting due diligence.
Make sure that you have sufficient time to conduct research prior to selecting a vendor.
During the evaluation process, you should also take into consideration factors such as price, service levels, and product features when making your selection.
Obtain a formal agreement from the vendor, including the approved list of services.
8. Thoroughly Review the Proposal and Agreement
You should review any outsourcing vendor’s contract or proposal before any services are rendered. Make sure you’ve thoroughly checked it to make sure they’re covering all the bases. Specifically, you’ll want to look for clauses in the agreement that cover liability, copyrights, and dispute resolution. You’ll also want to make sure that the vendor has the appropriate permits and licenses to operate in your area. This will help you to better understand the vendor’s schedule and estimate the cost of the project.
The vendor’s proposal should include the ff:
- statement on the vendor’s experience and references
- description of the things a vendor will do for a business
- schedule of the project
- description of the vendor’s approach to the project
- details on the proposed costs of the project
- billing schedule
After you’ve reviewed the document, you can request additional information before you sign it. This will give you time to ask any questions that you might have about the vendor’s services.
Perform a thorough background check and watch for red flags such as missing information, poor grammar, and delivery dates that do not coincide with the agreement.
Be prepared to negotiate and make sure that you understand what each party is signing and agreeing to in the agreement.
9. Evaluate and Monitor Performance
Monitor how well your outsourcing provider is performing. KPI’s are an important way of doing so, keep track of things like on-time delivery, quality of work, and any issues or concerns you have with them. KPI’s are an important way of measuring how well your vendor is performing.
One can evaluate how well their provider is performing by gauging customer opinions to see if they are happy with what one is providing or if adjustments need to come into play.
If you are satisfied with the performance of this specific provider, you can agree to extend your business contract to increase its value. If not, you can either try to negotiate for improvements to your existing BPO provider or opt for a new one from a different outsourcing company.
How Do You Define Your Outsourcing Needs?
One of the most important steps to outsourcing is matching your needs to the right BPO Services provider. This requires you to clearly define your expectations. Take the time to draft a detailed statement that explains the scope and schedule of your outsourcing project. BPO providers require an accurate description of your needs to provide you with a realistic proposal.
Your statement may also include details related to your business processes. Explain the services that you want to outsource in as much detail as you can. This information can help with the development of the training program for new employees, ensuring that your outsourcing staff can match the level of service that you expect.
How to Choose the Best Outsourcing Company?
Every business has unique requirements for call center outsourcing projects. You may require employees with specialized technical training or enough employees to handle a large volume of calls. To ensure that the company you hire can meet your needs, pay attention to these features:
Thanks to a growing need for Philippines outsourcing, new BPO companies continue to emerge. However, many business owners prefer to hire companies with a long track record of excellence. Working with an experienced company can give you greater peace of mind and security.
The company that you work with should also provide reliable results. Review some of the company’s past projects or inquire about other clients. Learn what you can about the company’s background before accepting a proposal.
Communication and workflow are also important details to review. Hiring a BPO company should simplify your business operations instead of complicating them. Find out how the BPO company operates. After learning more about their processes, you may have a better idea if they will work well with your business processes.
You should also choose a BPO company with the right talent. The best BPO companies focus on hiring college graduates. For example, Digital Minds BPO only hires college-educated candidates from the top schools in the Philippines. All staff also complete comprehensive training programs.
One of the final considerations is your budget. Keep in mind that most BPO companies save you money. The average outsourcing project reduces operational costs by 60% or more. After you consult with a Filipino BPO company, you should receive a proposal. Review the cost estimates in the proposal to ensure that they fit your budget.
How to Prepare for Outsourcing
After selecting the right Philippines outsourcing company, you should prepare for the transition. For example, you may need to alter your normal business operations. If you are outsourcing live chat support or other customer-related call center services, you may need to direct your existing staff to complete different tasks.
You should also determine how outsourcing may impact your current software. Can the outsourcing company access data from your customer relationship management (CRM) solutions? These details will influence how the call center supports your daily operations.
Preparing for the transition should involve the entire staff. Make sure that everyone is aware of the process and the start date. Throughout the transition, you should actively communicate with your BPO provider. Continue to monitor the interview process and ensure that the provider understands your company policies and procedures.
Things to Avoid When Outsourcing
Several common mistakes may limit the advantages of hiring outsourcing services. From finding the right BPO provider to monitoring the performance of your outsourced staff, pay attention to these common mistakes throughout the outsourcing process:
- Not thoroughly reviewing the BPO provider
- Failing to clearly define your project
- Failing to communicate properly
- Micromanaging your outsourced staff
- Not preparing for the transition
- Overestimating your staffing needs
- Outsourcing your problems to another company
The first mistake is failing to compare BPO companies to find the best match. Take the time to compare multiple BPO providers. Find out how they hire employees, where they are located, and how long they have operated. An experienced BPO company that serves a large variety of clients is more likely to meet your requirements compared to a startup BPO company with no experience.
You also need to have a clear outline of your project requirements. You cannot fault a BPO provider for failing to meet your needs if you do not explain what you need. Remember to create a detailed outline that thoroughly explains the scope of your project.
After you start outsourcing, maintain communications with your BPO provider. Many BPO companies send monthly or quarterly reports, allowing you to review the performance of your outsourced team. If you fail to read the reports, you cannot accurately evaluate the success of the project.
Some businesses try to manage every detail of the outsourced call center. Part of the reason for outsourcing is to free up resources, so you can devote more time to other areas of your business. If you spend too much time micromanaging, you defeat one of the biggest advantages of outsourcing.
Businesses also need to prepare for the transition. Make sure that your staff understands how the outsourcing project will impact their daily responsibilities.
Underestimating your staffing needs is not a major problem. Reliable BPO companies can easily scale their services to accommodate the need for additional staff or larger call volumes. However, overestimating your staffing needs is harder to deal with.
Avoid outsourcing your problems to another company. A BPO company should deliver reliable customer support and other outsourcing solutions. However, you cannot expect them to fix problems with your business processes. Determine the cause of the problem and resolve it before outsourcing.
How To Effectively Manage Your Filipino Outsourced Staff
The Filipino outsourcing market has experienced significant growth in recent years. The Philippines is home to a great number of talented and skilled individuals who work for a fraction of the amount a westerner would charge. The potential for huge savings for companies means that a large number of firms have begun to take advantage of Filipino labor.
While this is a fantastic opportunity for many Filipino workers, it can also be quite a challenge for any business wishing to hire a staff from the Philippines. In order to properly manage a workforce from this distant country, there are a number of things you need to consider.
Documenting the Processes and Get the Right Training
Every company that takes the plunge into outsourcing will eventually run into the same issue: not knowing what to do with the staff they have on hand. A lot of this is due to a lack of documentation and a lack of training on the ins and outs of the company and their specific job. Outsourcing is a lot like hiring a new employee — you need to make sure you’re getting the best person for the job and you need to make sure they know the job and the company inside and out.
That’s why it’s important to have a clear set of instructions and a documented list of the tasks outsourced employees need to perform.
Keep Track Of Your Outsourced Staff's Activities
An efficient business will always keep an eye on its business operations. You can do this in a number of ways. First, you can ask to see their computer screen in order to verify that they’re working. Another option is to check in with them over the phone to see what they’re doing. The best option, however, is to use an online time tracking tool. You’ll be able to see what they’re working on at all times!
One of the things that BPO companies will do for you is keeping track of the work their outsourced staff is performing. In order to do this, the BPO company uses an employee tracking system that can handle the diverse set of responsibilities that need to be tracked.
Make Sure Your Staff is Well Trained
While you probably know the ins and outs of your business, you can’t expect that your outsource staff does. It’s important that you take the time to train them to not only understand how your business works but your goals for your business as well. The more your outsourced staff understands, the better your business will perform!
Allocate sufficient time for your Filipino outsourced staff to understand the company policies, procedures, and practices in addition to the business processes that they are expected to perform. This will help them to deliver better services and increase their productivity.
Keep Your Team on The Same Page
The best way to work with any outsourced Filipino staff is to make sure that you communicate with them regularly. It’s important that you address the mentality of the people who will be working for you. It’s not enough to make sure they’re qualified. They must be hungry for your success. They must be excited to work with you, to be a part of what you’re doing. If they succeed with you, you will succeed. It’s important to make them feel like they are a vital part of your team.
It’s essential to ensure your workers are on the same page. By using training exercises and motivational speeches to get your outsourced team on the same wavelength, you can get your tasks done more efficiently and improve the quality of your work.
Create an Environment Where Filipino Outsourced Staff Will Work More Efficiently
The first thing you need to do is provide them with a good working environment. Making sure to have a comfortable place to work can be a big challenge in the business world but it will ensure that your employees are not only working at their best but are happy doing so.
A good environment for them should be well lit and spacious. It should also be clutter-free and have efficient ventilation. The climate should be regulated as well as the room temperature. The rooms should be comfortable and ergonomic as well as allow for efficient communication between employees and managers as well as employees and team members.
Also, make sure you set up your workspace in such a way that these workers can do their tasks without getting bored and distracted.
Give Out Rewards and Incentives
You have to keep in mind that working too hard without reward will only result in your workers not doing good work anymore. To prevent this, you need to give your workers options for rewards whenever they do something good. The options you can provide them are things like bonuses or raises in pay which will make them want to work harder in the future.
Giving out rewards and incentives to your outsourced staff will let them know that their hard work is appreciated. A simple way to do this is by giving your staff an incentive every month. A monthly cash bonus for your employees will show your staff that they are appreciated and will get them to work even harder for you!
You can offer incentives to your team, but keep in mind that you don’t have to offer huge monetary rewards to motivate them. Smaller incentives, such as a gift card to a local restaurant, can also go a long way.
With this process, you can double your efforts in staff motivation, while also receiving quality work delivered on time.
What Type of Services Can You Outsource to the Phillippines?
While many businesses hire BPO companies to outsource call center services, you can find a wide variety of BPO services. Here are the main types of services that you can outsource:
- Appointment-setting services
- Technical Support Call Center
- Data entry services
- Live chat support
- Customer Support
- Help Desk
- Email Support
- Ecommerce support
- Content Moderation
- Social media support
- Photo Editing
- Back Office Support
How Much Does It Cost to Outsource to the Philippines?
By this point, we believe we’ve convinced you to give outsourcing a try and if that’s the case we’re going to put a number on the cost of outsourcing to the Philippines, which is known as one of the top outsourcing countries in the world. By doing a simple cost comparison between a 9-5 agent in the Philippines and in the US we can see the difference. As an example in the USA, your hourly cost for a customer support agent would be anywhere from $18 to $30 USD. In addition, you will need to spend more on renting an office, buying office supplies, hardware (think of laptops & printers), and training your employees, to name just a few of the expenses required to successfully run your business.
While in the Philippines an average of $8-15 USD hourly pay can compensate for employee salaries, not to mention the cost of leasing office space, healthcare, training, office supplies, and many other essentials to have a team running.
Choosing the right outsourcing partner doesn’t just help you save money, it also gives you peace of mind via access to highly effective human resources services designed to resolve any potential issues or disputes so that they don’t have to be handled by your organization.
Your outsourced BPO partner will handle your employees so that you can focus on building your company’s core competencies and it will also free up extra time for you. Think about how much time you would need to invest in screening all applicants physically, arranging interviews at your place of business, hiring an HR Manager and training them, etc.
BPO companies continue to grow to accommodate the diverse needs of businesses around the world. As the Filipino BPO industry flourishes, companies may expand their services to cover more of your back-office operations.
No matter if you need inbound call center services, technical support, data entry, or appointment setting services, Digital Minds BPO can address your needs. With hundreds of clients around the globe, Digital Minds BPO is a leading source for Business Process Outsourcing in the Philippines. Receive superior service from a talented team of professionals while ensuring that your customers continue to get the support they need.
We hope you enjoyed our article about outsourcing to the Philippines and we hope that it has been useful for you. It’s not uncommon to feel like hiring an overseas employee is risky, but if you are smart about the process, the benefits can be worth it.
We want to encourage you to continue to search for great opportunities to offshore your business process to the Philippines. We would love to hear back from you regarding your experience outsourcing to the Philippines. Have you had a good experience? Have you ever outsourced to another country?
Please feel free to share your outsourcing experiences or any questions you may have for us in the comments section below. We always love to hear from our readers and we love to help you make outsourcing work for you! We look forward to hearing from you!
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