The quality of customer experience that a business provides to its customer base determines its success or failure. Companies must adopt a holistic approach to ensure faster service and support in order to meet customer expectations and maintain a positive…
Much has been said to describe all the advantages that technological advancements and trends gave to different industries. Millions of businesses grow every year, thanks to the power of improved communication channels such as emails, social media, and instant messaging…
Despite the financial challenges brought by the pandemic that affected hundreds and thousands of companies, the eCommerce sector remains strong and stable. The industry is enjoying a great boost in popularity and more and more businesses are starting to try…
Customer Service and Customer Support are both crucial areas of all businesses and failure to deliver any of these two might result in multiple problems that could affect customer satisfaction and their feedback on a company’s product or services. Know…