Fully managed, TCPA-aligned outbound campaigns for growing companies in the US, UK, and Australia. Priced transparently from $1,092 per month.
You focus on your core business. We handle the calls, the compliance discipline, the training, and the results, from our offices in Naga City, Philippines.
✓Dedicated outbound agents, office-based in Naga City, calling across US, UK, and AU hours
✓Transparent monthly pricing from $1,092 per agent, no per-call or per-lead fees
✓Live on your campaign in 3 to 5 weeks, with a 3-agent minimum
Fortune 500 and government contracts are proof that a boutique partner delivers enterprise-grade results. Your campaign gets the same standards.
Three Naga City facilities. Proven capacity to build single-client outbound teams of 50 to 100+ agents. No shared pools, no generic call queues. Every agent works exclusively for your business.
The Basics
What Is Outbound Call Center Outsourcing?
An outbound call center is an operation where agents initiate calls to prospective customers, existing clients, or research participants on behalf of a company. Agents do not wait for calls to come in. They go out.
Outbound vs. inbound: Inbound call centers receive calls from customers who need help. Outbound call centers make calls to people who haven’t reached out yet. Many companies run both, often through the same team.
What outsourcing it means: Instead of hiring, training, and managing outbound agents in-house, you partner with a dedicated BPO provider who builds and runs that team for you. You define the campaign goals. We handle recruitment, compliance, scripting, training, daily supervision, quality monitoring, and reporting.
Outbound call center outsourcing is used for telemarketing, cold calling, appointment setting, lead generation, customer win-back, surveys, market research, debt collection reminders, and event registration. If the purpose is to start a conversation with someone who hasn’t called you, it’s outbound.
The term “outbound contact center” describes the same function when agents use multiple channels alongside the phone, including email and SMS, to reach prospects.
Our Services
Our outbound call center services
We run four primary outbound service lines. Whether you need a full outbound sales call center or a single focused program, we build the dedicated team around your goal.
Contacting prospects with no prior relationship to your brand. Our agents are trained on your product, target market, and objection-handling frameworks, so every call reflects your brand accurately.
✓Order confirmation & follow-upPost-purchase calls that reduce churn and catch issues early.
✓Event & webinar registrationOutbound enrollment calls with tracked conversion per campaign.
Connect rate
The percentage of dialed numbers that reach a live decision-maker.
Appointment-set rate
Qualified meetings booked per hour of calling.
Cost per qualified lead
Total campaign cost divided by leads that meet your defined criteria.
We report all three to you weekly. If a number is off, we adjust the script, the list, or the calling approach before it compounds.
Timezone Alignment
Calling for the US, UK, and AU markets
The timezone question comes up early in almost every conversation, so let’s address it directly. Philippines time runs 12 to 16 hours ahead of the US, depending on the coast and daylight saving, which means our night-shift agents in Naga City are working through full US business hours.
A single night in Naga City, mapped against US East Coast business hours
Naga City agent shift
9 PM to 7 AM PHT
US Eastern business hours (shown in PHT)
8 AM to 6 PM ET
6 PM9 PM12 AM3 AM6 AM9 AM12 PM
9 PM PHT=9 AM US Eastern
12 AM PHT=US West Coast, prime afternoon
Market
Calling hours (local time)
Agent shift in PHT
US Eastern
8 AM to 6 PM ET
9 PM to 7 AM PHT
US Central
8 AM to 6 PM CT
10 PM to 8 AM PHT
US Pacific
9 AM to 6 PM PT
1 AM to 10 AM PHT
United Kingdom
9 AM to 6 PM GMT/BST
5 PM to 2 AM PHT
Australia (AEST)
9 AM to 6 PM AEST
7 AM to 4 PM PHT
Our Naga City offices operate 24 hours a day. Night-shift operations are standard, not an exception. We recruit agents specifically for overnight schedules and pay accordingly, which means you get a committed team, not agents who resent their shift. On language: our agents speak neutral-accent English that prospects in the US, UK, and Australia consistently identify as clear and easy to understand, and we train them on the cultural norms and business communication styles of your target market before they go live.
“
It was beyond expectation to think that their time zone is totally opposite from ours. At first, I didn’t believe that a virtual team would work well. I was proven wrong.
Rose Bedell · Long-running client
Compliance
Compliance built into every campaign
This is the section most outbound pages skip. We’re not going to skip it.
Outbound calling to US prospects is one of the most legally regulated forms of business communication in existence. The TCPA governs who you can call, when, and how consent must be obtained. You own the compliance side; our job is to run disciplined campaigns that stay strictly inside the rules you set.
$500per unlawful call
Up to this per non-compliant call under the TCPA. There is no cap on total damages.
$1,500per willful call
Penalty for willful violations. The math turns ugly fast at scale.
Why this matters
The rules keep shifting. That is the point.
TCPA requirements change with little notice. The FCC’s one-to-one consent rule, for example, was adopted and then vacated by a federal appeals court in 2025. What is required this quarter may not be required the next. That is exactly why the compliance framework stays with you, and why our agents are briefed on the rules that apply to your campaign before they dial.
How responsibility is split on every campaign
✓
We operate inside your compliance framework
You own the regulated decisions: the call list, the DNC scrubbing, and the consent records. We execute strictly within the framework you set and follow your documented rules on who can be called and how.
You set the rules · we follow them
✓
Agents trained on your consent rules
Before any campaign goes live, your agents are briefed on your consent standards and your do-not-contact handling. If a prospect should not be called or asks to opt out, our agents follow your process exactly.
Briefed pre-launch
✓
Calling-hour discipline
Our agents respect the calling-window rules you define per market, including the federal 8 AM to 9 PM local-time guidance and any stricter limits your campaign requires. Calls run only inside the windows you approve.
Per your market rules
✓
Recording on your system
When you run the campaign on your own dialer or call platform, call recording and archiving happen inside your system, under your retention policy. Your data stays in your environment, and we work within whatever recording setup you provide.
Your dialer · your retention
What we don’t claim
No SOC 2 or ISO 27001 certification
SOC 2 applies to SaaS companies managing their own software environments. We’re a staffing operation where your agents work inside your systems, not ours, so we don’t claim a certification that doesn’t fit the model.
–For enterprise security reviews, we provide our Information Security Policy, Cloud Security Policy, and Network Diagram on request.
What we do hold
The certifications that fit our model
✓HIPAA-aligned operations with Business Associate Agreements for healthcare and health-adjacent campaigns.
✓GDPR compliance for campaigns touching EU data subjects.
✓Philippines Data Privacy Act certification through our certified Data Protection Officer.
You keep ownership and control of compliance. We bring disciplined execution that respects it on every call. The section below walks through exactly where that fits in our five-step launch workflow.
Transparent Pricing
Transparent pricing
Six of the seven leading outbound providers hide pricing behind a contact form. We don’t. Outbound is a voice service, priced on our voice rate card.
Entry Level
0 to 1 years experience
$1,092/mo
$6.50 / hour · 168 productive hrs/mo
Most chosen
Mid Level
1 to 3 years experience
$1,428/mo
$8.50 / hour · 168 productive hrs/mo
Expert Level
3 to 6 years experience
$1,764/mo
$10.50 / hour · 168 productive hrs/mo
Rates based on 168 productive hours / monthMinimum engagement 3 agentsMonth-to-month pilot availableNo setup, management, or surprise fees
Included at no extra charge
Everything below is built into the monthly rate.
✓Dedicated agent, exclusive to your campaign
✓Team Leader oversight at 1:15
✓Project Manager on your account
✓QA monitoring and call scoring
✓Recruitment and hiring
✓HR and payroll administration
✓Office space & workstation infrastructure
✓Weekly performance reporting
✓First 5 days of onboarding & training
No setup fees. No management fees. No surprise invoices at the end of the month.
vs. hiring in-house
What the same seat costs in the US
US in-house agent / month~$5,600 to 5,900
Digital Minds entry agent / month$1,092
~80% less
Fully managed, with no internal supervision burden transferred to your side. US in-house runs $35 to $60/hr once salary, taxes, benefits, equipment, recruiting, and overhead are counted.
Process
How Our Outbound Campaigns Work
From signed agreement to live calls in 3 to 5 weeks. Here is exactly how it works, step by step.
Days 1 to 3
Step 1: Discovery and campaign design
We start with a structured discovery session: your target audience, your offer, your existing sales process, and your campaign KPIs. We document the campaign brief and align on what success looks like in measurable terms before a single agent is hired.
Weeks 1 to 2
Step 2: Agent recruitment and matching
We source candidates against your campaign-specific requirements: industry experience, product familiarity, communication style, and availability for your target market’s calling hours. You review a shortlist and run final video interviews before anyone is selected.
Week 2
Step 3: Script and compliance alignment
Your campaign script is developed collaboratively, then aligned to the compliance framework you own: your calling-hour rules, your consent standards, and your do-not-contact handling. We brief every agent on the list you provide and confirm dialing parameters are configured correctly by market.
Week 3
Step 4: Training and calibration
Selected agents complete product training, objection-handling practice, and mock-call sessions before going live. We calibrate on recorded practice calls and adjust the script based on early responses.
Weeks 3 to 4+
Step 5: Pilot launch and optimization
The campaign goes live with your Team Leader monitoring calls in real time. Connect rates, conversion rates, and call quality are tracked from day one, and any pattern that needs adjustment is flagged within 24 to 48 hours. Weekly reporting continues as we scale.
Total: Live calls by week four. Most providers in this category will not commit to a milestone-anchored timeline on their public page. We do, because we have run outbound campaigns for 15 years and we know how long each step takes.
In-House vs Outsourced
Why Outsource Outbound Instead of Hiring In-House?
Building an in-house outbound team is a legitimate choice. For growing companies that need pipeline in weeks rather than quarters, outsourcing is usually faster and cheaper to launch. Here is the honest comparison.
Factor
In-House Outbound Team
Outsourced with Digital Minds
Monthly cost per agent
$3,500 to $5,600+ (US, fully loaded)
$1,092 to $1,764 (entry to expert)
Time to first live call
8 to 16 weeks
3 to 5 weeks
Compliance
You build the framework and run it yourself
You own the framework; our agents execute inside it
Management overhead
Internal manager time required
Included: Team Leader and Project Manager
Infrastructure
Office, equipment, dialer, software
Included in the monthly rate (or we run on your dialer)
Agent replacement
Full re-hire cycle
We replace at no additional cost
Scaling up
Constrained by local hiring market
Additional agents in 2 to 4 weeks
When in-house IS the better choice
If outbound calling is your core competitive differentiator, if you are building a proprietary sales methodology that needs full internal ownership, or if your leadership genuinely has the capacity to manage the operation without pulling away from higher-value work, in-house may give you more control. We will tell you that honestly rather than oversell you.
Why Digital Minds
The Digital Minds Difference
There is a real difference between a fully-managed outbound operation and staff augmentation. With staff augmentation you hire agents and manage them. With Digital Minds you define the campaign and the outcomes, and we run everything in between.
01 · Retention
94% client retention, 4.7-year average partnership
Clients who see results stay. Our retention rate and average partnership length are among the highest in the industry, and they are the clearest signal that the model works.
02 · Fully managed
A Team Leader on every account at no extra cost
At a 1:15 agent-to-lead ratio, your Team Leader monitors call quality daily, runs coaching, handles scheduling, and escalates what needs your attention. You manage outcomes, not people.
03 · Experience
Fifteen-plus years running outbound from Naga City
We have run campaigns since 2010. We know which scripts work, what list-quality problems look like before they compound, and how to recover a campaign that starts slow. You do not have to teach us.
04 · Coverage
True 24/7 operations across US, UK, and AU windows
Our Naga City offices run around the clock. Night-shift operations are standard, so your campaign calls inside the windows your market requires, not whenever it is convenient for us.
05 · Proof
Fortune 500 and government-grade standards
Procter & Gamble, Petron, and the Bureau of Customs have trusted our teams. Your campaign gets the same operational standards, with no shared pools and no generic call queues.
06 · Your stack
We adapt to your tools, not the other way around
Your CRM, your dialer, your scripts, your reporting format. We integrate into the stack you already run from day one.
Facility
This is where your campaign actually runs.
All agents work from our Naga City offices on hardened, company-owned workstations, not home networks. Biometric access, 24/7 CCTV, and a strict no-personal-devices policy protect the customer data your campaign touches.
Verticals
Industries We Serve
Outbound looks different by industry. Here is how we approach the verticals we serve most.
Healthcare
Patient outreach, appointment reminders, care-gap follow-up, and health surveys. HIPAA-aligned operations with Business Associate Agreements available.
Prospect qualification, buyer and seller lead follow-up, and appointment setting with qualified buyers and sellers.
Financial Services and Fintech
Collections reminders with relationship-preserving scripts, loan pre-qualification outreach, and trial-conversion follow-up. GDPR-compliant for EU-facing campaigns.
An outbound call center is an operation where agents initiate calls to customers or prospects, rather than receiving incoming calls. Companies use outbound teams for sales prospecting, appointment setting, lead qualification, customer follow-up, surveys, and collections reminders. When the function is outsourced, the provider recruits, trains, and manages the agents on the client’s behalf as a fully managed service.
What is the difference between an inbound and an outbound call center?
Inbound call centers handle calls that customers initiate, usually for help, orders, or questions. Outbound call centers place calls to reach customers or prospects who have not yet contacted the company. Many businesses run both. Digital Minds operates inbound and outbound programs independently and can build a dedicated team for either, or a blended team if your campaign needs both.
How much does outbound call center outsourcing cost?
Our outbound agents are priced on a monthly per-agent basis on the voice rate card: Entry $1,092 per month ($6.50 per hour), Mid $1,428 per month ($8.50 per hour), Expert $1,764 per month ($10.50 per hour). All rates are based on 168 productive hours per month and include management, QA monitoring, and reporting. Minimum team size is 3 agents.
Who handles TCPA and DNC compliance?
You do, and our agents operate strictly inside it. You provide the call list, the Do Not Call scrubbing, and the consent framework; we brief every agent on your rules and run calls only within the windows you approve, including the federal 8 AM to 9 PM local-time guidance. When the campaign runs on your dialer, call recording and retention live in your system. TCPA rules shift often, so we keep agents current on what applies to your campaign.
Can Philippines-based agents call US prospects during business hours?
Yes. The Philippines is about 12 hours ahead of US Eastern and up to 16 ahead of the West Coast. Our agents on night shifts in Naga City work through full US business hours. A team starting at 9 PM Philippine time is calling the US East Coast at 9 AM Eastern. Our offices run 24 hours a day, and night-shift operations are standard.
What is the minimum team size?
The minimum engagement is 3 agents. A team smaller than that does not have the coverage, calibration depth, or peer-accountability structure that produces consistent results. Most outbound clients start with 3 to 5 agents and scale once they see stable connect and conversion rates.
How long does it take to launch a campaign?
Typically 3 to 5 weeks from signed agreement to first live calls: discovery and recruitment in weeks 1 to 2, script and training in weeks 2 to 3, and pilot launch in weeks 3 to 4. Campaigns with a complex offer or a highly specific target may take a week or two longer on training, and we will tell you that upfront.
Get Started
Start Your Outbound Campaign
Your pipeline does not grow on its own. A dedicated, fully managed outbound team can change that, without the cost or management overhead of building one in-house.
We have run outbound campaigns from Naga City, Philippines since 2010. We will tell you honestly whether your campaign fits what we do well, and just as honestly if it does not.
Same terms across team sizes. Month-to-month pilot available, with a 3-agent minimum.
“4 years later we are still working with them. It was the best decision we ever did in our business.”
George Reed · The Retail Company · Client of 4 years
Request a Proposal
Tell us your scope and we will have a proposal to you within five business days. No call required.
