Nowadays, store owners invest their time and budget in tools and software that will help improve their relationships with existing and potential customers. Online stores are gaining so much popularity and enjoying a quick increase in their revenue and platforms like Shopify, BigCommerce, and Wix are just a few of the best e-commerce platforms where startup businesses can put up well-designed online stores to showcase and sell their products. The Shopify app gives sellers and customers access to Shopify stores as well as different payment and delivery options.
Shopify’s customers are obviously helping the new businesses grow, with the eCommerce platform hitting it big in the revenue game at $1.204B according to a March 2022 report. If you are a business owner who wants to put up an online store through Shopify, consider starting it with an excellent customer support system.
Connect with your customers through a unique and effective communication channel like live chat support. There are several live chat software apps in the market nowadays, but we created a special list of the best-rated live chat apps to help you choose the live chat solution which could match your business needs.
A Roundup Review of the Best Live Chat Apps for Shopify: Our Top 10 Picks
1. Tidio Live Chat
Shopify App Store Rating: 4.8 out of 5 stars (1,495 reviews)
Arguably one of the most loved and the highest-rated live chat app, Tidio users always come up with ways and words to commend its user-friendly and convenient interface. Tidio chat offers customizable chat boxes and icons, pre-chat surveys to reinforce customer segmentation, efficient listing and recording of site visitors and their data for future reference, and a responsive and helpful customer support team.
Shopify store owners don’t have to worry about abandoned shopping carts, because Tidio has chatbots dedicated to cart recovery as well as lead generation.
Here are some of the app’s best features to elevate your customers’ live chat experience:
- AI message intent recognition features and effective canned responses
- Integrated order tracking and delivery information
- Integration with Shopify sales analytics and product pages
- Quick and hassle-free linking to other messaging apps like Facebook, Instagram, and WhatsApp
- Ecommerce marketing automation and updated knowledge base
You can try the free version with unlimited live chat conversations to 100 unique users per month, and upgrade to premium services for your Shopify store at $19.
2. Omega: Facebook Messenger Live Chat
Shopify App Store Rating: 4.9 out of 5 stars (404 reviews)
If you are looking for a live chat service that is familiar to almost every person nowadays, Facebook Messenger is the answer. It is not surprising to see why customers and online store owners stick to the Facebook live chat system as one of their customer support wings because its live chat features are easy to use and navigate. You can also customize Facebook chat boxes with different colors and themes, as well as emojis.
This is especially convenient if you have your store or business on Facebook where most potential buyers flock to see the newest business pages. The only disadvantage of this app is if your customers are not Facebook or Messenger users, highly unlikely, but still possible.
Increase your customer satisfaction rate with these best app features from FB Messenger:
- Seamless integration of Facebook actions like the buy now option
- Customizable chat buttons
- User-friendly mobile app for chats on the go
- Customizable chat schedules
- Chat history, message finder, and Facebook Messenger Chatbot
You can get this live chat app for free with the basic plan which includes unlimited messaging and basic customization features or get more of the live chat and premium services such as advanced customization and scheduling at $4.99 per month.
3. HelpCenter Live Chat
Shopify App Store Rating: 4.8 out of 5 stars (1,282 reviews)
Do you have a regular job or other businesses along with your Shopify online store? If yes, then managing inquiries and orders of customers can be challenging for you. With HelpCenter, you will be able to create and handle support tickets, FAQs, and live chat software in one app. HelpCenter features live chat tools that can help business owners manage the basic inquiries and concerns of existing customers without jumping from one platform to another.
It is also easy to use even for owners without knowledge and experience in coding. HelpCenter Live Chat also allows you to manage multiple stores in one account, making it convenient and cost-effective.
This app is ideal for business owners who want to have a complete Shopify customer support system but can be bulky for those who just want to avail the live chat option. On top of this, the app also offers multilingual support to customers, so if you want to consider this as your go-to chat app for your Shopify account, check these features:
- Customer support beyond working hours
- Shopify order management
- Unlimited categories and sections for FAQs
- Excellent and relevant auto-responses
- Contact form
HelpCenter offers a 7-day free trial. If you wish to avail more advanced features as a complete software or per-service package, see this pricing plan guide:
- Professional: $24.95/month
- HelpDesk: $19.99/month
- FAQ+Tabs: $9.99/month
- FAQ: $5.99/month
4. WhatsApp Live Chat
Shopify App Store Rating: 4.6 out of 5 stars (3,543 reviews)
Just like the Facebook Messenger app, WhatsApp is another effective live chat solution for business owners who want to extend their marketing campaigns and increase product awareness to a wider market. Currently, WhatsApp boasts 2 billion active users worldwide so if you are looking for the best live chat app to help your business grow and get more leads, WhatsApp live chat can help you achieve this goal.
This app is easy to install and use: just supply the necessary forms with your updated business contact information such as phone number and email address, and you can instantly see the WhatsApp chat widget ready to use on your website. If you want to start a chat support service that is simple and easy to use for you and your customers, WhatsApp is for you.
However, the features are also limited, due to its simple interface. You can chat directly with your customers, but some users experience problems in message synchronization among devices. Conversations from live chat opened via mobile phone can still be viewed through a desktop but if you are managing a single account, you will have to enter your log-in credentials every time you switch devices.
WhatsApp’s key features include:
- Pre-configured Call-to-Action button
- Customizable chat buttons
- Chat window greeting messages
- Message templates
- Mobile and desktop version availability
- No need to set up codes to install and operate
The app offers a free plan forever but if you wish to unlock more helpful and interesting features, upgrade your account at $2.95 per month.
5. Re:amaze Live Chat
Shopify App Store Rating: 4.8 out of 5 stars (209 reviews)
Re:amaze is considered one of the best live chat apps in 2022 because of its Omnichannel Customer Support. Ecommerce store owners, specifically in Shopify, consider cart abandonment a major issue that they encounter with customers.
There are various reasons for cart abandonment and untimely store exits, including lack of engagement, irregular message triggers, or irrelevant canned responses. Re:amaze tools offer live chat support and solutions to these problems through the following features:
- Accessible demos, training tutorials, and a knowledge base
- Easy linking and integration with email and SNS (Facebook, Instagram, Twitter)
- Messaging app compatibility (WhatsApp and SMS)
- Multi-store support
- Interactive messaging and product demo via chat
- Workflows and macros
If you are one of the business owners who want comprehensive and professional live chat software for Shopify, try Re:amaze. They do not offer a free plan, but they have a 14-day trial given to interested users who want to experience a superb CRM experience. Once the free trial is done, be amazed with the advanced features that you can get with these plans:
- Starter Plan (500 conversations, Unlimited operators) – $59 per month
- Basic/Pro/Plus Plan (Unlimited conversations, *billed per operator) – $29 to $69 per month
6. Chatra Live Chat
Shopify App Store Rating: 4.9 out of 5 stars (633 reviews)
Another Shopify chat app with proven expertise in resolving cart abandonment problems, Chatra Live Chat offers omnichannel support to incorporate other messaging apps and channels in one organized platform. You may choose between free live chat and premium services with a plan starting at $21 per month.
Chatra is clearly one of the most helpful chat apps for Shopify stores because of its mobile-optimized interface and live chat solutions. Its main features include the following:
- Recovery for abandoned carts
- Quick integration with Facebook Messenger
- Helpful chatbots for promo and discount codes, and FAQs
- Pre-made and relevant live chat scripts
- Group chats with agents
- Mobile apps with high compatibility rate with Windows, Mac, Android, and iOS
You can go Pro and enjoy other amazing features such as operating hours, data export, webhooks, and API for only $29 per month.
Shopify App Store Rating: 4.6 out of 5 stars (104 reviews)
Communicating with hundreds or thousands of customers via live chat can be time-consuming. To add to this dilemma, tracking their activities and preferences while making sure that they exit from your website with products checked out can be problematic too. If you ask business owners about their favorite quality or feature for the best Shopify live chat apps, you might hear them answer “user-friendly interface”, “cheap”, or “does the job for me.”
Jivochat offers a combination of live chat, visitor monitoring, and chat triggers which serve as an effective combo to ensure top-quality customer care and support. The app specializes in live customer support, real-time updates of product suggestions, and tracking of customer activities to adjust featured products based on their preferences.
If you think that these features can convince you to get this Shopify customer service app, try their free 14-day trial and free basic plan for the first 5 agents.
- Smart chat triggers
- Proactive messaging function
- Chat history storage
- Visitor monitoring
- Detailed visitor info
- Relevant canned responses
- Team chats
- Mobile and web-optimized apps
8. Formilla Live Chat
Shopify App Store Rating: 5.0 out of 5 stars (40 reviews)
This live chat for Shopify is best for customer support, marketing, and sales. Business owners who wish to launch live chat directly to cater to the worldwide market could benefit from Formilla’s international language support services.
This live chat helps in customizing widgets and forms to improve its global accessibility. Installing this app is also easy and convenient and the marketing automation tools work well in promotions and sending follow-ups.
Formilla is an excellent app though there are some complaints regarding missed notifications and difficulties in integration with other communication platforms and channels.
Need a Shopify app that is compatible with Android and iOS users? Get Formilla with these features:
- File sharing
- Canned responses & saved replies
- Interactive AI chatbots
- Email and social lead widgets
- Chat departments
- Website visitor monitoring
You can avail of the 15-day free trial or level up your CRM experience with the premium plans starting at $24.99 a month.
9. eDesk: Live Chat and AI Helpdesk
Shopify App Store Rating: 4.7 out of 5 stars (26 reviews)
eDesk, Reamaze, and Tidio. These apps can help you build an exceptional customer experience with their easy integration features to other messaging channels and social media sites, review and feedback highlights, and interactive content sharing between business owners or agents, and customers.
It is important to mention its similarity with Reamaze and Tidio, because the three of them use a smooth and subtle approach to multitasking without compromising the quality of support.
Among the key features of eDesk are the following:
- AI-powered responses
- Automatic invoice generator
- Centralized inbox
- Service Level Agreement support
- File sharing
- Internal notes
- Unlimited rules
- Phone support
eDesk does not offer a free plan, but you may start getting familiar with its basic features through the 14-day free trial. Premium pricing plan starts at $85 per month.
10. Gorgias: Live Chat and Helpdesk
Completing this list is another favorite and one of the top-rated customer service apps that Shopify shop owners love. Now, you might wonder why we put Gorgias at the bottom of this list despite having the best ratings and reviews. Every business software has its disadvantages, and chat apps are no exception.
If we talk about Gorgias’ performance and quality, the app champions its best customer care features such as a reliable ticketing system, auto responses and order tracking, and a multistory inbox for multi-messaging functions.
The only downside of Gorgias is its pricing. The app pricing plan is ideal for large businesses with bigger revenues but is not entirely recommended for startup businesses. It lacks a free plan and the free trial is only good for 7 days.
If you are willing to invest in software with a wide approach to live chat and multi-platform integration, avail of Gorgias’ premium plan which starts at $60 per month. The price is higher compared to other apps, but you will get to enjoy these features:
- Loyalty points awards
- Smart trigger chats
- Social media integrations
- Multi-store connection
- Performance report and analytics
Things to Consider When Looking for the Best Shopify Live Chat App
When investing in productivity tools like live chat software and apps, it is important to put the following things into consideration so that your money and time will not be wasted:
Performance and Accuracy
A live chat app should have superb performance and accuracy when handling inquiries, before jumping to premium access, avail of the free trial offers to check if the features fit your business needs. The best live chat apps come with meticulously prepared templates, smooth chat operations, and relevant and updated knowledge bases.
Reviews and Feedback
If you wish to have the most legitimate references to help you decide which live chat app to get, trust the real reviews and feedback created by real people. Software companies and providers appreciate feedback from their users as they can use that feedback to identify the strong and weak points of their software and applications, and at the same time, provide the best solutions.
Before getting a customer support app for your business, browse the internet and research for reviews posted by users. The more detailed the review is, the better.
Whether you are aiming for a small business or a large one, budget is always one of the top considerations when putting up a business. Invest in CRM apps with reasonable pricing but make sure that the performance and quality will not be compromised. Remember that the app will be the representation of your brand’s online presence, so make sure to get an app that will help you minimize expenses and generate more leads and revenue.
Cheaper options are not necessarily bad choices, but as much as possible, choose the middle ground and avoid the extremely expensive ones, unless you are up for a business expansion challenge.
In choosing the right productivity software and tools, compatibility is not limited to devices. Most of the time, there are software, systems, and databases that are highly compatible with almost every platform but are not compatible with the competencies of a business team or department, and the needs and objectives of the business. Choose a software or application that is easy to use for you and your customers.
Customers tend to lose interest in chat apps that are too complicated and difficult to use. It would be better if the app has a built-in tutorial or module for chat support staff to learn basic operation and troubleshooting steps.
Every business owner or regular phone user always wants to know the special features of an application before installing it on his or her device. Why not? When choosing an app or software, you need to make sure that it has features that make it exceptional.
If you are having problems with cart abandonment and untimely customer exits from your website, find an app that has a proven solution to the said problems. Take note that the features of apps might be similar to each other, and it will all boil down to what your business truly needs.
Choose the Best Shopify Chat App for Your Store
Enjoy better communication with your current and prospective customers by choosing one of the best Shopify chat apps for your store. Select the app that will work with you in ensuring quality customer care and support always. Invest your money smartly and see your business grow with the help of an interactive and reliable chat support system.
You may also want to consider outsourcing your chat support services to save time and costs. Digital Minds BPO offers a wide variety of customer support services to help you connect with your client base 24/7.
Do you have other live chat apps in mind? Share your thoughts with us and let’s help store owners build valuable relationships with their customers!
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