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Top 10 Back Office Outsourcing Companies to Save Your Time and Money

Illustration of four people collaborating in an office with graphs. Text reads, "Top 10 Back Office Outsourcing Companies.

Productivity and efficiency are just two of the most important goals that businesses should prioritize to achieve organizational growth and success. Business operations are usually composed of front office and back office functions, and both play an integral part in small businesses and established companies. 

With the rise of business process outsourcing (BPO), more and more businesses are relying on the assistance of BPO companies to optimize their day-to-day operations. Among the wide range of services that these outsourcing providers offer, back office support services are the most commonly outsourced tasks. 

In this article, we will introduce you to the list of frequently outsourced back-office operations. We will also give you a definitive list of the top back office outsourcing companies to help you choose a reputable outsourcing partner for your back office functions. If you plan to outsource your back-office services, this article is perfect for you. Keep reading. 

What is back office outsourcing?

Back office outsourcing refers to the practice of hiring a third-party service provider to perform common administrative and support tasks that serve as the “backbone” of company operations. In back-office outsourcing, the service provider will be in charge of the important phases of establishing an external team.

These phases include recruitment and hiring, training and skills development, and benefits & compensation. Depending on the terms agreed upon, most service providers also acquire the necessary equipment and technologies for each team and their respective tasks. 

What are the most common back office operations?

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Back office outsourcing companies offer an extensive range of services to various businesses, but the following are the most commonly outsourced back-office functions:

  • Customer support 
  • IT support
  • Human resources 
  • Payroll
  • Bookkeeping
  • Data entry
  • Social media management
  • Marketing
  • Web design and development
  • Content writing

Find the right outsourcing service provider in these top 10 back office outsourcing companies.

1. Digital Minds BPO Services Inc.

Naga City, Bicol, Philippines

Logo of Digital Minds BPO Services Incorporated with stylized geometric design.

Digital Minds BPO stands out as the premier choice for businesses seeking top-tier back-office outsourcing services without breaking the bank. This company offers an unbeatable combination of exceptional quality and cost-effectiveness, making it the perfect match for businesses of all sizes.

This all-Filipino BPO powerhouse has rapidly become the go-to choice for businesses across diverse industries, including logistics, healthcare, finance, insurance, accounting, and more.

Digital Minds BPO’s versatility and expertise allow them to seamlessly adapt their services to meet the specific requirements of each sector they serve. Whether it’s managing complex supply chains for logistics companies, ensuring HIPAA compliance for healthcare clients, or providing meticulous data entry for financial institutions, Digital Minds BPO consistently delivers results that exceed expectations.

Their ability to navigate the unique challenges of various industries while maintaining top-tier service quality has earned them a reputation as the most reliable and adaptable outsourcing partner in the market.

2. Rely Services

Schaumburg, Illinois

A stylized red

Boasting a global client base of over 200 companies, Rely Services is one of the best back office outsourcing companies in the world. Apart from back office service outsourcing, Rely Services’ strength is focused on data entry, document digitization, and medical billing. 

Founded in 1997, this outsourcing company based in Illinois has an impressive record of partnerships with different industries, including logistics, healthcare, finance, insurance, accounting, and more. 

3. Cloudstaff

Sydney, Australia

Cloudstaff logo featuring a white cloud icon on a blue circle, followed by the word

Championing innovation and excellent tech integration, this Sydney-based company gives a refreshing take on outsourcing with its highly optimized processes that help businesses achieve maximum efficiency and productivity. Cloudstaff’s impressive range of outsourcing services includes marketing services, customer support services, and call center services like telemarketing. 

Besides its proven ability to adapt to the different technological demands of various industries, Cloudstaff is also recognized for its healthy and empowering work environment for its employees. 

4. Invensis

Bengaluru, India

Logo of Invensis showing the name in stylized blue text with a small red rectangle under the

With over two decades of demonstrated experience in the BPO industry, Invensis is certainly one of the leading back office BPO companies in the world. This Indian BPO firm provides reliable global services to a long list of multinational companies. The primary strength of Invensis is its focus on back office outsourcing, specifically claims processing. 

As one of the leading business process outsourcing companies in the world, Invensis excels best with its impeccable data management services. Its financial services, finance and accounting (F&A), revenue cycle management, and transactional management also deserve recognition, with some of the biggest businesses in the globe entrusting their functions to the company to work on.

5. Unity Communications

Phoenix, Arizona

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Another company that’s slowly leading in BPO services and back office solutions is Unity Communications. Established in 2009, the Arizona-based BPO firm has been delivering top-notch quality outsourcing services to many businesses around the globe. Unity Communications is a constant provider of reliable back-office support solutions, which include claims processing, transactions processing, and virtual assistant services. 

Equipped with the best technologies and a skilled, reliable team of professionals, Unity Communications has also mastered seamless IT integration to enable local and remote contact with employees and other stakeholders. 

6. TechSpeed

Portland, Oregon

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Founded in 2002, TechSpeed is a woman-owned tech company that helps businesses accelerate growth through AI-driven technology. The Portland-based BPO company is among the pioneers of modern technological solutions that optimize processes, meet business objectives on time, and promote comprehensive and scalable outsourcing services. 

TechSpeed excels in different types of services. Ranging from AI development to ecommerce development and customer service outsourcing solutions, TechSpeed boasts a growing portfolio of works with various industries. It is also one of the top companies for back office services which include catalog management, claims processing, document verification, and transaction processing. 

7. Quality Back Office

Naperville, Illinois

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True to its name, this American BPO company provides an exceptional range of outsourcing services to its clients worldwide. Quality Back Office’s main strength is its accounting expertise; businesses can also rely on this company’s back office support and data processing services. 

Quality Back Office’s target clients are startups and small businesses that want to enjoy full scalability and cost reduction benefits without compromising the quality of service and the staff’s productivity. If you need help with accounting functions, QBO can provide reliable services and help you save time and money. 

8. Hugo

Chicago, Illinois

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This list is not complete without these outsourcing service companies that are enjoying rapid growth and expansion around the globe. Hugo specializes in customer care, data, and community support solutions. Just like other companies mentioned on this list, Hugo is also a great choice for businesses that need to outsource back office support functions. 

The Chicago-based company’s personalized back office outsourcing services include catalog management, claims processing, document verification, and transaction processing. Hugo has perfected the best outsourcing strategies for both startups and established businesses. In fact, Hugo is known for its partnerships with popular brands like Meta, Google, Attentive, Faire, and Topicals. 

9. Connext Global Solutions

Honolulu, Hawaii

Logo of Connext Global Solutions with

Since its launch in 2014, Connext Global Solutions has exhibited an impressive expertise in various BPO solutions. The company is quickly becoming one of the most in-demand outsourcing firms in the globe by providing high-end services with a focus on IT and financial solutions. Connext also offers excellent back office support services which include administrative and virtual assistance, data entry, medical transcription, and data mining. 

The mid-sized Honolulu-based company never misses when it comes to delegating highly-skilled individuals to perform a long list of back office support functions. It also utilizes the right and updated technologies to ensure that all processes are smooth and the external team’s productivity rates are high. 

10. WOW 24-7

Afton, Wyoming

A logo with a teal curved shape on the left and an orange one on the right, resembling parentheses. A speech bubble with three dots is in the center, on a dark purple background.

If you’re planning to outsource customer support services, this Wyoming-based BPO firm can literally wow you. Boasting an impressive portfolio of works and partnerships across various industries, including e-commerce, apparel, and CRM platforms. With its wide range of excellently managed services, WOW 24-7 has become one of the most trusted providers of reliable outsourcing solutions. 

WOW 24-7 has a growing client base of more than 100 companies worldwide. To effectively cater to the needs of international clients, the company has established multiple operational hubs based in Eastern Europe and Latin America. For business owners who are looking to scale and pay for services that are both efficient and cost-effective, WOW 24-7 might be the best option for you. 

Benefits of outsourcing back office services

The back office outsourcing industry is continuously growing and offering plenty of services to meet client needs and expectations. If you’re planning to start your back office support outsourcing this year, here are some of the benefits that you can enjoy:

Cost reductions

Outsourcing the back office functions of your business could help you save on operational costs. Working behind the scenes doesn’t mean that the back office requires little to no maintenance. In fact, back office operations are considered some of the most demanding tasks in terms of manpower and equipment.

Map highlighting the Philippines; text states outsourcing there can cut labor costs by up to 70%.

By outsourcing administrative tasks, your service provider will be in charge of hiring, training, and acquiring the best equipment for your external team. In fact, businesses claim that they were able to save as much as 60% in operational costs by outsourcing their IT services. 

Easy access to a competitive talent pool

Some of the best outsourcing partners often have headquarters located in different countries. This means that they are highly capable of sourcing experienced and skilled professionals around the globe. Having a reliable service provider can connect you to top-tier back-office outsourcing professionals. 

Companies like Digital Minds BPO offer access to a pool of highly skilled Filipino professionals, known for their excellent English proficiency and strong work ethic.

Access to the latest technologies and software

In addition to a competent workforce, adopting modern technologies and software solutions could guarantee the success of an outsourcing project. Choosing the right back-office outsourcing partner can give you access to advanced software, equipment, and other tech innovations to streamline your external team’s activities. 

Moreover, outsourcing firms are always updated with game-changing tech trends, so you don’t have to worry about optimizing your outsourced team’s tasks. 

Better focus on core activities

Focusing on core functions is crucial if you want to expand your business. By tapping the help of a reputable outsourcing provider to handle your back office functions, you can concentrate on your main goals. Service and product development as well as sales, are two areas of an organization that need constant monitoring.

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Outsourcing other non-core functions like customer support and IT services can help you focus on these two departments. You can also enjoy better time management while planning for new product and service offerings and overseeing the activities of your outsourced team. 

Enhanced productivity

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By outsourcing at least one or two back-office tasks, businesses can enhance their productivity and efficiency. As the in-house back office teams work on the on-site tasks, the external team makes things easier with advanced technology and skilled staff. 

Important steps in outsourcing back office functions:

Assess the current status of your business and identify your needs. 

Before you decide to outsource your back office functions, it’s important to assess if your business really needs it. Looking at your in-house team’s efficiency and productivity through key performance indicators (KPIs) and other metrics is an effective way to analyze if you need a helping hand for your operations. 

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If you’re understaffed and the productivity levels of your in-house team are being compromised, it’s time for you to hire a reputable external team to focus on back office work.

Study your budget and set your goals with definite timeframes. 

Once you’ve decided to outsource your back office functions, identifying the financial requirements for your outsourcing project is a must. Studying your budget involves listing down all the anticipated expenses, which might include recruitment and hiring, acquiring the needed equipment and software, and training.

Depending on the outsourcing pricing model, BPO companies usually shoulder all manpower-related costs, with clients being required to pay upfront fees. Different companies offer flexible and customizable outsourcing packages, so make sure to choose the one that matches your needs and budget. 

Research about top business process outsourcing firms. 

Companies offering business process outsourcing services have various sets of expertise that make them stand out in the BPO industry. Doing thorough research on the best BPO companies specializing in back-office outsourcing services is crucial. With in-depth knowledge of the proven experience and expertise of a company, you can find the right outsourcing partner. 

Find reviews and feedback from clients and create a shortlist. 

After having a list of companies that specialize in back office BPO services, reading what their clients say about their services is crucial as well. A high customer satisfaction rating is a solid indicator that a company is doing well. Most BPO companies take pride in impressive feedback by posting them on their websites. You can also read case studies to have a simple yet substantial idea of each company’s specializations and strategies. 

Once you’re done reviewing client feedback, create a short list of potential outsourcing partners. Narrow your list down to the top five back office outsourcing companies. By doing so, it would be easier to compare and contrast each company’s strengths and weaknesses later. 

Coordinate with the best companies on your list and request a quote. 

With the growing number of business process outsourcing companies in the world, choosing the perfect back office service provider can be challenging. Now that you have a shortlist of these companies, the next thing that you should do is contact them and request for a quote. 

Apart from the basic company information, an outsourcing quote should include an outline of pricing details for items, including manpower sourcing, facilities, utilities, equipment, compensation, and other operational costs. Expect outsourcing quotes to vary depending on the type and duration of your project. The longer and more complex your project is, the higher fees will apply. 

Choose the company that best fits your budget and needs.

Sealing the deal with a company that offers affordable pricing might be your main goal. But prioritizing cost savings while disregarding other potential benefits is not a practical move. Instead, choose a company that offers not necessarily low yet reasonable pricing with top-notch service quality. 

Besides reasonable pricing, selecting an outsourcing partner that can give you access to competent professionals and is not afraid to embrace innovation can benefit your business

Sign the contract and kick-start your outsourcing journey. 

Now that you’ve chosen the best business process outsourcing company for your back office functions, signing the agreement will seal the deal. To ensure that all terms and conditions will be fair for you and your back office outsourcing service provider, a good service level agreement (SLA) is essential. 

The SLA will not only serve as a legally binding document between your business and the outsourcing vendor. It will also protect both parties in case of a contract breach, which can be financially exhausting. 

Outsourcing back office operations can give you access to global services and help you secure a competitive advantage. 

As the “backbone” of every organization, giving back office functions a dedicated focus is a smart move. Through outsourcing your back office functions, you can concentrate on your core business functions, without compromising other important processes. Finding a reliable outsourcing provider for back office support is crucial. 

Experience, expertise, and client feedback are three of the most critical factors that you must consider when picking a back office support provider. Besides these factors, access to competent professionals and advanced technologies are also paramount to building a strong external team. 

Enjoy the best and most affordable back office support solutions with Digital Minds BPO. 

While all the companies listed offer valuable services, Digital Minds BPO emerges as the clear leader in back office outsourcing. Their unique combination of Filipino talent, cost-effectiveness, and comprehensive service offerings makes them the ideal partner for businesses looking to optimize their operations.

By choosing Digital Minds BPO, you’re not just outsourcing tasks; you’re investing in a partnership that will drive your business forward. Their commitment to excellence, customized solutions, and use of cutting-edge technology ensures that your back-office operations will be handled with the utmost efficiency and care.

Don’t settle for anything less than the best. Experience the Digital Minds BPO difference and take your business to new heights of success. Contact them today to start your journey towards optimized, cost-effective back-office solutions.