Managing telemarketing campaigns has become one of the most popular strategies that companies adopt nowadays. There are many ways to promote and sell products and services with the aid of advanced technology and specialized marketing services. Moreover, business process outsourcing offers a wide range of services that help companies have access to effective telemarketing and sales solutions. These BPO services help businesses reduce costs and improve efficiency.
This article will introduce you to the best telemarketing companies in the Philippines that provide high-quality services for your telemarketing needs. We will also walk you through the most frequently outsourced telemarketing services, its benefits, and the future of the Philippine telemarketing industry. Are you ready to dive into the ins and outs of telemarketing outsourcing operations in the Philippines? Keep reading.
How does telemarketing outsourcing work?

Telemarketing outsourcing refers to the process of tapping the help of a third-party service provider to perform various types of telemarketing activities. The service provider will be in charge of both inbound and outbound marketing efforts like lead generation, inbound and outbound call centers, sales, and even digital marketing. Companies can contact the services of BPO companies or call center companies for full-service telemarketing efforts.
The most commonly outsourced telemarketing services:
The telemarketing industry is constantly growing. With a projected value of US$11.92bn by 2030, experts have forecasted the industry to have an annual growth rate of 0.64%. This means that the leading telemarketing companies in the world will also continue to refine their solutions to deliver the best marketing strategies for their clients.
Before we jump into the list of the top telemarketing agencies in the Philippines, here are 4 of the most commonly outsourced telemarketing activities by companies worldwide:
Outbound Marketing

Outbound telemarketing is done by companies by contacting prospective customers via outbound telemarketing calls. This is also referred to as “cold calling”. This type of telemarketing typically targets potential customers with no prior interaction or purchase history with the company.
Inbound Marketing
Also known as “warm calls”, this type of telemarketing targets consumers who have already expressed an interest in a company’s products and services. It is usually a product of advertising and sales efforts. In most cases, customers have already submitted interest forms and other types of inquiries online, which prompted them to contact the company first.
Lead generation
For businesses to succeed, targeting the right market is crucial. Lead generation is one of the most effective telemarketing services that focuses on the collection of important customer data. Profiles, interests/preferences, and demographics are just a few of the information that telemarketing and sales companies gather to create the right marketing campaigns.

This type of activity falls under the business-to-business category or B2B telemarketing services.
Sales
The purpose of this telemarketing activity is to sell products and services and ultimately close deals with customers. Most BPO companies offering this type of telemarketing service hire trained sales agents and professionals.
In contrast with lead generation, sales fall under Business-to-Customer or B2C telemarketing services.
Enjoy cost-effective solutions and more with the top telemarketing companies in the Philippines.
1. Digital Minds BPO Services Inc.

PH Headquarters: Naga City, Bicol
What we do best: Live Chat Support | Phone Support | Social Media Support | Email Support | Help Desk Support | Technical Support | Telemarketing | Data Entry | Ecommerce Customer Support | Content Moderation
As one of the fastest-rising BPO companies in the Philippines, Digital Minds BPO is one of the most trusted providers of call center support and telemarketing services. This all-Filipino outsourcing firm offers comprehensive call center services and has sealed impressive telemarketing partnerships with multinational companies and government organizations.
Digital Minds BPO’s greatest asset is its friendly and competent manpower, paired with advanced sales and marketing software and tech solutions. The Naga City-based company takes pride in its incredibly affordable outsourcing solutions and successful telemarketing and customer support campaigns with companies like Procter & Gamble, Bureau of Customs Philippines, and Petron Corporation.
The company opened its second office in Magsaysay, Naga City last July.
2. Magellan Solutions Outsourcing Inc.

PH Headquarters: Mandaluyong, Metro Manila
What they do best: Inbound and outbound calling services | Telemarketing and lead generation | Legal outsourcing services | Data management services | Education process outsourcing
Specializing in call center and back-office outsourcing services, this ISO-certified BPO company based in Mandaluyong stands out with its excellent services and credentials. Magellan Solutions offers a wide range of services that extend to various industries in the Philippines and around the world. Its key strength is focused on inbound and outbound call center services.
In addition to being one of the top call center and BPO companies in the Philippines, Magellan Solutions also provides legal outsourcing services, 3D rendering services, education process outsourcing, and more. Its outbound call center outsourcing services include appointment setting, cold-calling, telesales and telemarketing, lead generation, and more.
3. Unity Communications

PH Headquarters: Bacoor, Cavite
What they do best: CCaaS | Data Entry | Technical Support | Contact Center for Ecommerce | IT Support | Employer of Record (EOR) | Ecommerce Customer Service | Back Office Support | Call Center Outsourcing
Established in 2009, Unity Communications has been one of the most trusted outsourcing providers in the world. The Phoenix-based BPO firm is one of the top e-commerce customer service outsourcing firms that offer integrated customer service solutions with a focus on enhancing productivity and efficiency. Unity Communications has an impressive portfolio that features partnerships with some of the biggest brands in the world, including Amazon, AT&T, and Grab.
Specializing in consulting, customer support services, and process management, Unity Communications enjoys successful and productive outsourcing projects with e-commerce, FinTech, healthcare, and IT industries. The company boasts dedicated support teams of highly trained and skilled agents and an empathetic, human-first approach. If you are looking for a company that delivers guaranteed growth to businesses through effective outsourcing solutions, Unity Communications is an excellent choice.
4. Helpware

PH Headquarters: Taguig, Metro Manila
What they do best: Outbound and inbound call center | Back office support | Content control & verification | AI customer service | Digital marketing support | Software development | Human In The Loop (HITL)
Taking advantage of excellent people management, Helpware is a Kentucky-based company that specializes in digital customer experience. Helpware has mastered hiring the best people to create strong outsourced teams. With the help of technology and human knowledge integration, you can connect with your customers from every part of the world in any time zone.
Helpware offers plenty of reliable outsourcing solutions which include call center, answering service, IT, chat, technical, and email support. All of these services aim to drive brand loyalty and a significant boost in product and service awareness. Want a more modernized and digitized approach to your marketing efforts? Helpware is also known for its incredibly effective digital marketing solutions and services like lead generation, SEO & content marketing, and social media management.
5. Acquire BPO Philippines

PH Headquarters: Ortigas, Pasig, Metro Manila
What they do best: Customer service outsourcing | Back office support | HR Admin and Payroll | Knowledge process outsourcing | Data entry | Content moderation | Payment processing and tracking
Boasting safe, flexible, and innovative business solutions, Acquire BPO is among the top companies providing quality customer support services in the Philippines and in other countries. Acquire BPO provides call center services that enable business owners to boost capability and performance, access technology, and scale their operations. The Australian outsourcing company’s call center services include customer acquisition and customer retention strategies.
Acquire BPO also adopts the latest AI and automation solutions to effectively optimize essential business functions and improve operational efficiency. If you need to outsource your financial services like accounting and bookkeeping, the company also excels with its simple yet innovative financial outsourcing solutions.
6. Fusion CX

PH Headquarters: Ortigas, Pasig, Metro Manila
What they do best: Customer service | Inbound call center | Outbound call center | Technical support | Data annotation | Speech analytics | Lead generation
Formerly Fusion BPO Services, this India-based BPO company’s strengths are focused on improving customer experiences. With 20 years of experience in serving various sectors, Fusion CX has successfully established an impressive reputation as a trusted outsourcing partner.
The greatest advantage of Fusion BPO Services Group is its ability to find the synergy between human connection and modern technology. As a result, the company has helped different types of businesses, including e-commerce, home improvement, and healthcare. The company is also continuously expanding its operations with multiple hubs operating in North and Latin America, Asia Pacific, and EMEA.
7. Hit Rate Solutions

PH Headquarters: Bacolod, Negros Occidental
What they do best: Customer support | Order taking | Cold calling services | Lead generation | Appointment setting | Virtual assistance services | Data mining outsourcing
Founded in Wyoming, this company has been around for more than a decade and offers traditional call center activities like inbound and outbound calling services. As a company specializing in reliable contact center services, Hit Rate Solutions’ biggest advantage is its skilled team of agents and affordable rates. The company operates 24/7 and relies on advanced technology and human skills without compromising efficiency and transparency.
Apart from the traditional outbound and inbound services, Hit Rate Solutions is also quickly becoming one of the top BPO companies for customer support and virtual assistance services. These services allow companies to extend the highest quality of assistance to their customers, enjoy higher CSAT scores, and drive revenue.
8. Upstream

PH Headquarters: Tanza, Cavite
What they do best: Customer service | Content moderation | Back office support | 24/7 tech support | Telesales & Marketing | Inside Sales | B2B lead generation
Looking for an award-winning outsourcing firm for your telemarketing needs? Upstream is a BPO company founded in 2014 and is known for assisting various industries including ecommerce, banking, gaming, logistics, insurance, healthcare, and technology. Upstream boasts a roster of experienced telemarketing professionals with in-depth product and service knowledge and proven skills in customer service.
Upstream’s accolades include recognition from Clutch, a popular online verification and reviews website for businesses. Clutch named the company as a Top B2B Provider in Asia, which demonstrates Upstream’s solid focus on providing optimal levels of support to businesses, specifically to their back-office functions.
9.Premier BPO

PH Headquarters: Quezon City, Metro Manila
What they do best: Customer experience solutions | Digital transformation | Analytics and Insights | Finance & Accounting | Lead generation
Boasting over two decades of proven expertise in the BPO industry, Premier BPO is known for its client-centric approach to different outsourcing solutions catered to businesses worldwide. What stands out the most about Premier is its Sales Enablement services. Falling under these services are essential marketing and sales activities like lead generation and campaign support, sales operations, and customer support and channel management.
If you wish to outsource your telemarketing activities, Premier BPO offers some of the best telemarketing services delivered by highly trained professionals. The quality of Premier BPO’s outsourcing services continues to improve, thanks to its company culture that fosters collaboration, creativity, and inclusivity. Its forte is not exclusive to CX and sales services, because Premier also excels in tech-assisted business solutions like cloud migration and management, and AI integration and automation.
10. Enshored

PH Headquarters: Quezon City, Metro Manila
What they do best: Data Processing & Management | SMS Support | Email Support | Voice: Inbound & Outbound | Lead Generation
If scalability is one of your business’s primary goals, Enshored might be the perfect outsourcing partner for you. Established in 2014, Enshored has quickly emerged in the BPO scene as one of the most trusted customer service outsourcing companies. The company specializes in call centers, video production, customer service, and social media marketing services. Its smart and simple outsourcing strategies enable companies to streamline their operations, improve customer loyalty, and drive sales.
Powered by seasoned professionals, Enshored’s lead generation services are among the best in the industry. Enshored has also introduced a unique and practical solution that will help businesses enjoy scalability at its finest. The company patented the Enshored Grow to assist startup businesses in marketing their products and services, attracting customers, and creating impressive digital footprints at an affordable price and without the burden of keeping an in-house team.
Outsourcing telemarketing solutions offers plenty of benefits.
Working with skilled telemarketers in the Philippines can help you bring your telemarketing activities to the next level. Here are some of the benefits that you can enjoy when you decide to rely on business process outsourcing services for your telemarketing campaigns:
Business process outsourcing is a cost-effective solution.
We are no strangers to the fact that cost savings is one of the top reasons why companies invest in business process outsourcing. By outsourcing telemarketing services, you can cut costs and other expenses associated with keeping an in-house marketing team. Outsourcing helps companies grow by saving time and money for equally important functions that generate revenue.
Many outsourcing companies base their fees on sales targets achieved by the external team. This means that business process outsourcing services do not only help businesses boost sales. They also offer flexible payment models for companies to improve performance without breaking the bank.
The Philippine telemarketing industry is composed of skilled pros.
To deliver quality professional services, you need the best people. And when we say best, we talk about skills and experience. These telemarketing service companies hire the most experienced and skilled marketing professionals to lead teams, and competent agents to work on your campaigns. The Philippines is also home to the best call center service specialists as well as sales and telemarketing agents.
The BPO industry is known for its meticulous screening and recruitment process which typically involves background checks and skills-based assessment to determine whether the applicant is ideal for each role. The Philippines boasts a large pool of world-class talents, so hiring the best people for your sales and marketing campaigns will be easy.
Choosing the best company can help you achieve higher customer satisfaction rates.
In addition to telemarketing services, outsourcing companies also offer quality contact center services and customer support services to businesses worldwide. These services help companies provide top-caliber customer care and increase customer satisfaction rates at the same time.

A reliable BPO partner knows how to utilize technology and human knowledge to create prompt and accurate responses to common customer concerns that could affect their overall experience. From the high influx of inquiries to fewer cases of escalation, your outsourced team will take good care of your customer support solutions.
Your brand representation will be consistent and uniform.
While following industry trends is vital for companies to succeed, having a solid and organized marketing strategy is highly advised. By working with an established outsourcing company, your external team will adopt proven marketing techniques and best telemarketing practices to promote and sell your products and services.
A well-structured plan also ensures that all strategies will be aligned with your values and vision to create lasting positive impacts on the industry. Moreover, telemarketing agencies have mastered the proper and effective ways to schedule follow-ups and apply the right escalation methods. This will give your brand a sense of identity and commitment to excellent customer service.
24/7 contact center solutions can boost customer support and increase sales.
Telemarketing doesn’t end with calling customers and closing deals. This means that to be able to create successful telemarketing campaigns, time management is a must. Most outsourcing service providers offer 24/7 operations, from call center solutions and support services to appointment setting and virtual assistant services.

Telemarketing firms based in the Philippines and India also offer a range of business solutions, including round-the-clock telemarketing and digital marketing services. Once you find the right telemarketing company for you, activities like lead generation and sales will be much easier to handle.
Improving sales conversion leads to increased revenue.
Thanks to technology, e-commerce stores can conveniently link their websites to their respective contact centers. This innovation allows every business to assist customers who are having trouble with their purchases. Outsourcing to reliable call centers and telemarketing agencies gives you access to skilled customer support agents and representatives who can entice customers and negotiate with them to continue their purchases.
In some cases, customer support representatives even do upsell. Your telemarketing partner will be making sure that no potential sale will be wasted, thus, converting every possible interaction into revenue.
An impressive ROI will inspire you to avail yourself of quality services and outsource more functions.
Return on investment has always been a hot topic when talking about outsourcing business functions. But you need not worry when you choose to outsource telemarketing. One of the best advantages of outsourcing is that the ROI can be measured right away. Outsourcing authenticates your conversion rate from engaged appointments to converted business.
Telemarketing outsourcing will also verify the standard ROI that you will see from converted leads and other important metrics to assess if all marketing efforts work in hitting target sales.
A look at the current status and the future of the telemarketing industry in the Philippines.
In the Philippines, BPO provides contact center services and call center solutions to help businesses market their products and services. The emergence of affordable yet quality outsourcing services made telemarketing easier and more attainable for business owners. Here are some of the facts and figures that shape the future of telemarketing in the archipelago:
- Skilled workforce, lower labor costs, ideal infrastructure, and constant support from the government are the major drivers of telemarketing growth in the Philippines.
- The Philippines is quickly adapting to the latest technological innovations which include predictive dialers, CRM systems, analytics platforms, and AI-powered chatbots.
- Labeled as the Telemarketing Powerhouse of Southeast Asia, the Philippines currently has over 700 call center companies. Most of these companies also offer business process outsourcing services and sales and marketing solutions.
- An incredible 90% of telemarketing campaigns in the Philippines succeeded. Thanks to Filipino telemarketing firms and BPO companies using the right technologies and the Filipino telemarketers’ natural rapport with clients.
Finding the best telemarketing company for your business is a big step toward success.
While the rise of digital marketing has paved the way for modernized marketing practices and tech-aided solutions, telemarketing is here to stay. BPO firms managing call centers in the Philippines are solid proof that telemarketing still remains an effective method to promote brands. With this, choosing a reputable partner for your telemarketing activities is crucial.
Digital Minds BPO has the best people to provide the best quality marketing services to businesses worldwide. We hire people based on skills, knowledge, and sheer dedication to service excellence. Our telemarketing teams are composed of experienced agents who will help you promote and sell your products and services and give your branding a remarkable reputation. Contact us today, start your telemarketing journey with us, and let’s start building your dreams!