The Call Center Industry in the Philippines is fast-moving and highly competitive. The number of call centers has increased tremendously in the past few years, due to multinational companies expanding their operations, as well as local companies realizing that International Call Center Solutions are an important source of additional revenue. With the existence of many call center companies in the Philippines, it is important that you know who the best 10 call center companies are.
List of the Top 10 Call Center Companies in the Philippines
The Philippines is a popular destination for call center companies because of the country’s relatively low cost of living and well-educated workforce. The top 10 call center companies in the Philippines are:
- Digital Minds BPO
- Sutherland Global Services
- Genpact Services
- Alorica
- PITON Global
- Telus International
- Open Access BPO
- Task Us
- iSupport Worldwide
- Sitel
1. Digital Minds BPO – 24/7 Call Center Firm in the Philippines
Digital Minds BPO is a leading business process outsourcing company that offers top-quality call center services and customer support to businesses all over the world. Their team of dedicated professionals is passionate about providing excellent customer service, and they are committed to exceeding their clients’ expectations. They offer a wide range of services, including customer service, phone support, technical support, live chat support, email support, and social media support. They also offer a variety of specialized services, such as sales and marketing support, human resources management, and accounting and bookkeeping.
This company has an impressive showing of solid customer support with a proven track record. The company’s approach to customer service is based on the belief that doing things the right way will drive success. Digital Minds BPO delivers on this promise in their work by making sure all clients receive the highest level of customer service possible by enhancing their quality of experience.
Their team of experts provides end-to-end call center solutions that include outbound and inbound call center services. They have a team of experienced professionals who are ready to help you meet your needs. Contact them today to learn more about their services!
2. Sutherland Global Services
Sutherland Global Services is a leading provider of business process and technology outsourcing services. Sutherland operates some of the world’s most advanced customer interaction and business processing centers. It was founded in 1986 and has more than 30,000 employees working in over 61 locations across 24 countries. Sutherland provides customer care, technical support, and back-office services for a number of well-known brands, including AT&T, Microsoft, Symantec, and Vodafone. The company is known for its commitment to employee development; it offers extensive training programs and career growth opportunities.
3. Genpact Services
Genpact Philippines is a wholly-owned subsidiary of Genpact Services India Pvt Ltd (GSI) which is a business unit of General Electric and is a global leader in providing business process management (BPM) and technology services. Headquartered in Mumbai, India, Genpact has operations across the globe with offices in North America, Europe, Asia Pacific, and the Middle East.
Genpact is a multinational company that operates in more than 30 countries and employs over 50,000 people. In the Philippines, Genpact provides business process management (BPM), finance and accounting, customer care, human resources, procurement, and supply chain management services to top companies in various industries.
It offers a wide range of BPO services that cater to different industries, including healthcare, banking and finance, insurance, retail and consumer goods, travel and hospitality, manufacturing, and media and entertainment. Genpact Services has more than 20 years of experience in the BPO industry. With its vast experience and pool of talented professionals, Genpact is definitely one of the top call center companies in the Philippines.
4. Alorica
Alorica is one of the best-known and established outsourcing suppliers in the country. It has over 16,000 employees and a customer base that spans more than 26 countries. The company provides contact center services, back-office processing, and other business process outsourcing (BPO) services. Alorica offers its clients a range of solutions that include customer care, technical support, sales and marketing, collections, and insurance claims processing, among others.
5. Piton Global
Piton Global is a Philippine company that runs quality customer service call center and back-office operations. They mainly cater to companies in the UK, US, Canada, and Australia that are expanding their business. They have been running optimally for the last 20 years and they’ve won many awards along the way.
6. Telus International
Telus Communications was founded by Ted Rogers in 2001 and now has over 25,000 employees around the world. In the Philippines, Telus’ operations are heavily concentrated at several Telus offices located in Taguig City, Makati City, Pasig City, and Quezon City where they employ over 12,000 staff. The company provides a wide range of services to its clients including customer care, technical support, and sales and marketing operations.
Telus International is one of the leading call center companies in the Philippines. The company provides its services to many international clients including Bell Canada, Comcast Cable Communications, and Rogers Wireless. It also provides its services to leading brands such as Samsung Electronics America, Verizon Wireless, HSBC Bank USA NA, BT Global Services UK Ltd., and Prudential Financial Inc.
7. Open Access BPO
Open Access BPO is a leading outsourcing company that offers competitive support in more than 30 languages. With over 10 years of experience, Open Access has been able to provide high-quality services to its clients and help them achieve their business goals. Beginning with its first campus in Singapore and continuing even more so after adding campuses in Kuala Lumpur, Tokyo, and Bangkok (among other spots around Asia), Open Access BPO has established itself as a global presence offering astonishingly superior variety when it comes to outsourcing solutions no matter what type. The four campuses that make up Open Access BPO offer a wide range of services including customer experience, back-office support, and content management.
8. Task Us
TaskUs recently became the country’s first unicorn. With a merger in 2016, TaskUs was valued at US$2.8 billion and went public under New York’s NASDAQ on May 28th, 2018. They are a proud partner of some of the world’s most recognizable brands. Across their expansive network of centers in Metro Manila, they have the agility to serve clients with world-class customer support and response times. They are proud supporters of continuous innovation and strive to provide clients with the highest quality services available in the industry.
At Task Us, they pride themselves on being a one-stop shop for all your customer service needs. Whether you need help generating leads and setting appointments, or providing support and collections services, their team of experienced professionals is dedicated to providing you with world-class customer service that will exceed your expectations.
9. iSupport Worldwide
iSupport Worldwide is one of the leading outsourcing companies in the Philippines. They work with clients that include small and medium-sized businesses (SMBs) to help them manage all the different aspects of their business, including customer service across all platforms in a very fast fashion. Their collaborative and customized approach improves your bottom line, reduces costs, and gets you access to a 24/7 support center. One of the advantages of the company is control. iSupport lets its clients take full control of their offshore team while saving on costs and providing 24/7 services.
They offer a wide range of contact center services that will suit your needs, including inbound and outbound calls, customer service call center, technical support, lead generation, and appointment setting. They also have a team of experienced managers who will help you get started and provide ongoing support.
10. Sitel
Sitel, one of the Philippines’ top call center companies, offers a variety of customer experience products and solutions ranging from IVR and chatbots to security – all in an effort to provide their clients with the best experience when it comes down to customer or client interactions.
Sitel is an operator of customer service solutions with multiple locations in North America, Europe, and Asia. Its most recent acquisition of Sykes offers it the opportunity to expand its fraud prevention offerings globally and better suit its customers’ needs. In addition to providing customer service and technical support, Sitel also offers sales and lead generation, online marketing, back-office support, and telesales services. Headquartered in Nashville, Tennessee, Sitel has more than 75 locations around the world and employs over 100,000 people.
What is the Definition of a Call Center?
By definition, a call center is a location from where customers are able to get in touch with company representatives over the telephone. The call center plays an important role in offering customer service, helping customers with their queries, tracking their issues, and the like. A call center is usually a place with a significant number of employees taking calls from customers or clients, who then attend to their needs and queries immediately or at a specific time interval. The call center staff is also trained to sell, market, and promote the company’s products and services to customers.
Call centers are common for major businesses that want to keep track of customer satisfaction, build repeat customers and offer help to customers who prefer or need to call in.
What To Look For When Choosing The Best Call Center Company For Your Business?
When looking for the best call center company for your business, it is important to consider the company’s ability to provide a high-quality customer experience. You should also look for a company that has a good understanding of your business and is able to provide customized solutions that meet your specific needs.
The industry the company specializes in
For example, if you are in the hospitality industry, you will want to find a call center company that specializes in providing customer service for hotels and resorts. Similarly, if you are in the health care industry, you will want to find a call center company that specializes in providing customer service for hospitals and clinics.
Some companies are experts in customer service and support, while others are more focused on sales and lead generation. It is important to find a company that aligns with the goals of your business. If you need help generating leads, then you should look for a call center company that specializes in sales. If you need help with customer service, then you should look for a company that specializes in providing excellent customer support.
The contact centers’ locations and teams
You want to make sure that the company has centers near you, or at least in a country where English is the first language. This will ensure that your customers can reach someone quickly and easily. You also want to make sure that the company has multiple teams working in different time zones or operating 24/7. This will help ensure that someone is always available to take calls.
In addition, you want to make sure that the provider has teams who are knowledgeable about your industry and can provide solutions that are tailored to your needs.
Outsourcing capabilities of the call center company
The best call center companies have a wide range of services and solutions that they can offer businesses of all sizes and industries. They should be able to adapt their services to meet the specific needs of each business. Additionally, the best call center companies have a robust infrastructure that allows them to handle large volumes of calls quickly and efficiently.
Look for reviews from past clients to get an idea of what working with the company is like. Make sure that the company has experience in your industry so that they will be familiar with the types of questions and concerns your customers might have.
The best call Center companies do not charge a lot for their services, but they also do not sacrifice quality in order to keep costs down.
They also have a track record of providing excellent customer service and achieving high levels of customer satisfaction.
The type of services offered by the call center company
Some companies only offer customer service and support, while others also offer telemarketing and lead generation services. It is important to choose a company that offers the services that you need so that you can get the most out of your relationship with them.
Larger companies typically have more resources and can offer a wider range of services. However, smaller companies may be more specialized and focused on meeting your specific needs. Consider what is most important to you and shop around until you find the perfect BPO call center partner for your business.
Get a Competitive Edge With The Best Call Center Companies in the Philippines
By understanding which call center companies are performing well and gaining insights into their strategies, you can improve your business performance. In this list, we’ve compiled profiles of ten of the best call center companies in the Philippines. Browse through each company’s profile to find out more about its history, services, and customer base. Use this data to make an informed decision about who is right for your needs.
We hope that this blog post has provided you with some useful information on the topic of outsourcing. If you would like to learn more about how you can outsource to the Philippines or anywhere else, please contact us anytime. We will be happy to assist you with any questions you may have or provide more information on the topic. Thank you for reading, and we wish you the best of luck with your outsourcing project!
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Interesting to see how the call center industry in the Philippines is continuing to grow and evolve. DM IBPO’s list of top 10 call center companies in 2024 is a great resource for anyone looking to explore new opportunities in this field. Can’t wait to see which companies will make it to the top next year!