7 Best Outsourced Live Chat Support Operators in 2025

Customer satisfaction is every business owner’s top priority. Likewise, improving customer experience is a vital move that each company should master. By providing prompt and accurate responses to customer inquiries and complaints, all customer service operations will run smoothly. With the availability of live chat customer support, customer engagements become easier, and customer loyalty increases.

If you’re using live chat customer support, outsourcing can help you with its cost-savings and future-proof technology benefits. This article will provide you with the necessary information you need to know about live chat customer service, how live chat outsourcing services take customer service to the next level, and of course, a list of the best outsourced live chat support operators in 2025. Are you excited to outsource your live chat support services this year? Continue reading to learn more.

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What is live chat support?

Live chat is a form of customer support that businesses use to resolve customer service and product-related concerns quickly. Live chat is an ideal platform that eCommerce business owners recommend due to its simple, convenient, and effective interface. Aside from quick resolution and increased rapport and trust between customer support representatives and clients, live chat offers more benefits, including minimized costs, increased efficiency and productivity, and the opportunity to promote self-service support.

Besides eCommerce businesses, many types of businesses offer live chat support to provide quick and efficient responses to common inquiries, extend assistance, and fully improve the quality of customer experiences.

How is live chat outsourcing done?

Live chat outsourcing is done by contacting and hiring a third-party service provider to handle customer inquiries, respond to common customer questions, address and resolve complaints, and provide information about a company’s products or services.

When you outsource your live chat support services, your outsourcing partner will be in charge of recruiting and hiring live chat agents based on the requirements and qualifications you set. Likewise, the BPO firm will also acquire all the necessary equipment and live chat software that your live chat support team will use.

Give the best customer service experiences and customer support with these 7 best outsourced live chat operators.

1. Digital Minds BPO Services Inc.

Naga City, Bicol, Philippines

An all-Filipino BPO company, Digital Minds BPO has been making significant waves in the Philippine outsourcing industry with its wide range of reliable services. Known for its collaborations with multinational companies like Procter & Gamble and other private and government-operated agencies like Petron, L’Oreal, and Bureau of Customs, Digital Minds BPO delivers an exceptional range of customer support solutions, including outsourced live chat support.

Partnering with Digital Minds BPO will help you enjoy these benefits:

100% live chat agent support for your customers at the most reasonable rates.
Real-time, 24/7 live chat solutions delivered by experienced live chat operators.
A significant boost in your website conversion rates with seamless customer experiences.

In addition to the companies mentioned above, Digital Minds BPO is quickly becoming one of the most trusted live chat outsourcing partners of eCommerce companies worldwide.

2. CloudTask

Medellin, Antioquia

Areas of expertise: Sales | Customer Success | Conversational Marketing | Chat Support | Lead Generation

CloudTask is among the leading B2B companies specializing in lead generation services and customer support. This Antioquia -headquartered company’s strategy highlights the importance of balancing modern technology and human knowledge. CloudTask has successfully built its reputation as the leading service provider of lead generation and customer support services to telecommunication companies worldwide.

Planning to tap CloudTask for your outsourced live chat support operator needs? Here are the things you can expect:

Quicker average response times
A notable increase in customer satisfaction scores.
Access to specialized live chat operators that combine human skills and AI.

CloudTask is currently maximizing its services as a marketplace for sales development talent. This means that by contacting them, you can get in touch with different professionals who prioritize service quality and a superior customer experience.

3. HelpSquad

Hatboro, Pennsylvania, United States

Areas of expertise: Live Chat Support | Outbound Call Center | Virtual Assistance | AI-assisted Contact Center | Social Media Support

True to its name, HelpSquad aims to help businesses connect with their existing and potential customers around the world. Its key strengths are focused on providing inclusive and easily accessible support centers for customers. HelpSquad is a popular choice in many industries, including healthcare, finance, and education sectors. Moreover, the Pennsylvania-based company encourages collaborative projects with its clients by letting them choose between dedicated or shared agents, depending on their needs.

Here are some of the advantages that your business can enjoy in a partnership with HelpSquad:

Exceptional multilingual support with the help of interactive AI
Experienced and skilled agents in inquiries made through Facebook Messenger
Extensive FAQ knowledge of clients’ products and services

Want to see if HelpSquad fits your business needs? They offer a free 14-day trial that you can cancel anytime.

4. Helpware

Lexington, Kentucky, United States

Areas of expertise: AI Customer Service | Software Development | Data Labelling | Inbound & Outbound Call Center | IT Support

Another company trusted by eCommerce and retail businesses, Helpware shares the ultimate goal of ensuring that all customer inquiries are addressed and each complaint is resolved on time. The Kentucky-based agency is known for providing excellent customer service outsourcing solutions to businesses that seek better growth and success opportunities. Apart from their areas of expertise mentioned above, Helpware also offers top-notch email support, SMS support, and help desk support services.

Once you outsource your chat operations to Helpware, these are the ultimate game-changers:

Agents offering support to global customers in more than 25 languages
Seamless integration of chatbots into your existing system
Faster response times and higher customer trust ratings

Helpware has also been providing reliable support solutions to SaaS and the software development and maintenance sectors.

5. Peak Support

Cambridge, Massachusetts, United States

Areas of expertise: Customer Service | Technical Support | Omnichannel Support | Tech and AI Solutions | Content Moderation

Boasting an impressive portfolio of clients, including tech giants like Dialpad, Calabrio, Freshdesk, and Floatboat, Peak Support has been the go-to provider of technical support solutions. In addition to utilizing various tools and software to deliver quick and reliable chat support, Peak Support is composed of agents with excellent problem-solving and communication skills. The team’s main medium of instruction is in English, and they are all capable of connecting with different clients from different parts of the world.

Want to experience Peak Support’s exceptional outsourcing solutions? Here are some of its pros:

Reliable and seamless inbound and outbound phone support
Interactive social media support
Highly-optimized and personalized chat responses

On top of this, Peak Support is also certified as “America’s Fastest Growing Inc. 5000,” a testament to its reputation and credibility in the global outsourcing realm.

6. HiredSupport

Gulberg, Lahore, Pakistan

If you need a strong and competent team for your chat operations to boost sales and drive revenue, HiredSupport is a solid choice. Headquartered in Pakistan, this fast-growing service provider specializes in client support outsourcing, which maximizes the advantages of human skills and technology. HiredSupport prioritizes the importance of open collaboration with its clients and constantly strives to build lasting partnerships with their clients.

Here are some of the amazing benefits that you can enjoy with HiredSupport:

Chat Support operators are experienced in handling chat queues and concurrent chats.
Meticulous hiring and recruitment process to ensure that all agents are qualified
Agents send performance reports on a weekly and monthly basis for transparency and quality assurance.

Have a quick test of HiredSupport’s impressive team of customer support professionals for a week. Avail yourself of their free 7-day trial to see if they fit your needs.

7. Invensis

Bengaluru, India

Areas of expertise: Technical Support | Software Development | Project Management | Virtual Assistance | Back Office Support

With two decades of experience and proven expertise in the BPO industry, Invensis has become one of the major players in the realm of live chat outsourcing. This India-based company takes pride in its highly trained and competent workforce that specializes in technical support, software development, and back-office support services.

Invensis has an impressive portfolio of over 600 customers hailing from different geographical locations. Its smooth, simple, yet effective live chat support process enables its clients to serve customers across varying time zones. From customer inquiry to post-chat follow-up, Invensis’ live chat support operators are all trained and knowledgeable in delivering the needs of every customer.

Planning to tap Invensis as your live chat support outsourcing partner? Here are some of the advantages that you can expect:

Prompt and round-the-clock responses to customer inquiries.
Cutting-edge tools and technologies to facilitate convenient and optimized customer interactions.
Multilingual support and excellent human intervention to increase CSAT.

You can be one of Invensis’ 600+ delighted clients. Email them or visit their website for inquiries.

Benefits of outsourcing live chat support services:

Significant decrease in operational costs

It is a known fact that outsourcing offers plenty of cost-saving benefits to businesses. Outsourcing customer service functions and other non-core activities could help businesses save up to 70% on operational costs. This is because outsourcing packages include payment for recruitment, hiring, training, and equipment expenses.

Your outsourcing partner will be in charge of the typical processes needed to form customer support teams, making you more at ease while focusing on revenue-generating activities.

Easy access to skilled and specialized live chat support agents

Exceptional customer support is delivered by the best customer service professionals. And there’s no easier way to have access to highly competent chat support staff than outsourcing. Global outsourcing firms employ the best live chat teams composed of trained chat agents and dedicated live chat experts.

With a strong and experienced team of customer support pros, your business can provide superior customer service experiences and build valuable relationships with your loyal customers.

Quicker response times and improved customer satisfaction

Around 63% of customers prefer live chat in hopes of receiving real-time responses to their inquiries. When seasoned live chat agents provide live chat support, the quality is not only faster but more natural and accurate.

Quicker and more accurate responses deliver increased customer satisfaction levels and minimize common frustrations caused by slow and “robotic” replies.

Availability of 24/7 live chat solutions

Most businesses outsource live chat services to provide round-the-clock support to their customers. The majority of BPO companies around the world operate 24/7, so outsourcing your chat support can help you work with a customer service team that can respond to customer inquiries on time.

If you’re looking for an outsourced live chat operator that offers round-the-clock services, the Philippines is an excellent outsourcing hub. The country is known as one of the favorite outsourcing destinations of multinational companies and home to top live chat support operators that could work on shifts to match global time zones.

Access to advanced software and modern live chat tools

Every business aims to increase customer satisfaction through timely and accurate responses to customer inquiries and complaints. To do this, acquiring the latest live chat tools is essential.

Purchasing equipment and software to ensure the efficiency of live chat operations can be costly, but with a reliable outsourcing partner, your external team can use the latest tools and software.

Opportunity to scale operations up and down

One of the major benefits of live chat outsourcing is scalability. Businesses thrive during peak seasons when the demands for products and services are high.

Hiring an external live chat team for your customer support enables you to scale your operations depending on seasonal demands. You can manage to add or reduce manpower whenever you need to without much financial and legal mishaps.

Things that you should look for in a reliable live chat support outsourcing company

Proven experience and expertise in live chat customer service

Nothing beats an experienced outsourcing partner with demonstrated experience in various fields. Don’t forget to research and check your potential service provider’s record of past and present clients. Most BPO firms take pride in their client portfolio, which consists of multinational companies and popular organizations.

To make sure that you are partnering with a reputable and experienced service provider, reviewing feedback from their clients is essential. You can specifically request feedback from their live chat clients to see if their services fit your business goals and needs.

An excellent recruitment process

When a BPO firm has a great recruitment process, finding the best people to manage live chat support is easier. There are certain skill sets that you should set as requirements for your external chat support team.

Providing customer support is more than just mastering different live chat channels. It also involves facilitating customer interactions and taking advantage of available equipment and software to assist customers. Thus, finding a service provider with a great eye for talent will help you access globally competitive chat support agents.

Great language proficiency

Language plays a pivotal role in communication processes among organizations. From initiating contact with customers to giving updates regarding their concerns, comprehensible language is important. This is why many businesses outsource their live chat support operators to countries with great language proficiency, especially in English.

The Philippines and India are two of the best outsourcing destinations with an incredibly competent workforce. Apart from English proficiency, agents from these countries can provide multilingual support to global customers. Language proficiency enables your business to keep in touch with overseas customers and potentially expand your services to more territories.

Advanced chat software and equipment

If you want to improve customer satisfaction levels, choosing a service provider that knows the importance of technology is an excellent move. While human assistance is still the most preferred type of customer support, handling common issues and answering typical questions from customers are easier with the aid of technology.

The latest live chat tools and software boast special features like the following:

Chat rating
Canned responses
Chat transcripts
Chatbots
Chat routing
File sharing
Message sneak-peek

Reasonable pricing

Finding a service provider that offers reasonable pricing without compromising service quality. The key to finding the best value for your money is to choose a company that offers a balance between quality and affordability. Higher price tags don’t necessarily equate to better performance. The same goes for affordable BPO services.

Reasonably priced BPO services give your business a competitive edge, are open to technological advancements, and help you find the best people for your live chat operations. Avoid choosing extremely high and incredibly cheap services, as the pricing could cause financial problems for your business in the case of an unsuccessful project.

Outsource your live chat services and enjoy more customer success stories in 2024

Want to enjoy the limitless advantages of reliable customer support solutions? Outsource your live chat support operations with a reputable and experienced provider like Digital Minds BPO. Equipped with the best team of chat agents and the latest technology to deliver timely and accurate responses to customers, you can be 100% at ease while focusing on your core business functions.

We understand your need for efficiency, productivity, and affordability. So, we’re always dedicated to providing you with quality outsourcing services at a fraction of the cost. Contact us today and let’s discuss how our globally competitive team can help you. Hurry and let’s start building your dreams!