Call center outsourcing is often more cost-effective compared to hiring in-house staff. The labor costs alone tend to be significantly less. However, outsourcing also brings increased efficiency and many other advantages that add to the value of outsourcing. So, how…
More and more companies are turning to outsource in the current economic climate to help meet their bottom line. From manufacturing to IT to customer service, outsourcing is an avenue taken by many companies to cut costs, increase profits, and…
Back Office Outsourcing Pros and Cons Back-office functions often account for about half of an organization’s operational budget. These functions are also critical to the success of your business. Back-office outsourcing offers a way to reduce costs and improve the…
BOC has partnered with Digital Minds BPO Services, a business process outsourcing company located in Naga City to handle their customer service. They will be taking on the responsibility of handling all customer service queries in addition to BOC’s own…
You’re reading this post because you’re probably looking for a few tips to improve customer service in your business. But you’re in luck because most of the information you’re looking for is right here in this post. When customers choose…
Definition of Business Process Outsourcing (BPO) Business process outsourcing or BPO has been in existence since the 1990s. It primarily refers to the process of contracting certain business functions to a third-party service provider, particularly in areas where the labor…
Businesses of all sizes and in almost every industry have discovered the advantages of outsourcing to the Philippines. The country offers lower operational and labor costs along with a steady stream of college-educated candidates. Outsourcing call centers first started opening…