Health is wealth, and if people have only one investment to take care of, it should be health. The COVID-19 pandemic has brought more and more attention to the importance of quality patient care and medical services. Patients and their families should be able to access these services quickly.
Good patient experience has become an ultimate priority for healthcare organizations, and this would be possible with the help of 24/7 emergency hotlines and medical call centers. These solutions help not only patients and customers but also healthcare providers to maintain high patient satisfaction scores and provide convenient and prompt healthcare services.
With the help of innovative technologies, the healthcare industry is quickly moving into highly responsive healthcare systems and more streamlined healthcare solutions to serve as effective communication channels between patients and doctors. Healthcare call center services play an important role in connecting existing and potential clients with healthcare providers and keeping the healthcare sector growing. BPO also assists healthcare organizations to improve efficiency and boost their competitive advantage.
In this article, we will give you a list of the best healthcare call centers and top healthcare outsourcing companies in the Philippines. Read more.
What is healthcare outsourcing?
Also known as medical outsourcing, healthcare outsourcing is the process of acquiring the services of third-party providers to perform non-core business functions (usually back-office tasks).
The main goal is to let in-house teams concentrate on business operations and core functions while enhancing process flow and reducing costs. Outsourcing also enables healthcare providers to establish better communication with their patients with the help of combined technologies and human skills.
How big is the healthcare outsourcing industry?
The global healthcare BPO market size is estimated at USD 407.65 billion in 2025. Experts see rapid growth in the global healthcare outsourcing market. In fact, the healthcare BPO market is projected to reach USD 651.17 billion by 2030, at a CAGR of 9.82%. While the US healthcare BPO market is also predicted to reach USD 212.35 billion by 2030, at a CAGR of 8.11%.
What are the healthcare services that healthcare companies outsource?
As mentioned above, healthcare providers usually outsource back-end functions while the in-house and full-time employees work on revenue-generating activities to keep the business profitable. Back-end functions may include the following services:
- Medical data entry
- Medical billing
- Claims processing
- Customer service / customer support
- Digital marketing
- Bookkeeping / accounting and other financial services
- Virtual Receptionist
Moreover, more and more health insurance companies rely on healthcare outsourcing services to save on labor and operational costs and give their clients a better customer experience. Claims processing and data entry are just two of the most common services that healthcare and medical insurance companies outsource.
Top 10 Healthcare Outsourcing Companies in the Philippines
The Philippines has firmly established itself as one of the world’s premier outsourcing destinations, particularly for healthcare services. According to the October 2022 report, the BPO, IT, and business services industry ranks fifth among the largest industries in the Philippines. With over 700 BPO companies operating throughout the archipelago, the sector not only provides significant employment opportunities for Filipinos but also plays a crucial role in strengthening the national economy.
Here are the top 10 companies in the Philippines that offer healthcare call center services and more.
1. Digital Minds BPO Services Inc.
A multiservice company based in Naga City, Digital Minds BPO’s competitive advantage revolves around its teams’ ability to deliver prompt services in optimal quality. The company specializes in various business functions, using the latest AI handled by experienced professionals to support banking and finance, insurance, healthcare, and other industries.
As a HIPAA Compliant organization, Digital Minds BPO conducts comprehensive HIPAA Security and Privacy training for all employees annually, ensuring the highest standards of patient data protection and confidentiality. This commitment to compliance and security makes Digital Minds the safest choice for healthcare organizations handling sensitive patient information.
Healthcare Services Offered:
- Medical Claims Processing
- Data Entry
- Medical Transcription
- Billing Services
- Medical Coding
- Accounts Receivable
- Appointment Scheduling
- Insurance Verification
- Answering Services
- Patient Outreach
- Customer Service
Why Choose Digital Minds BPO:
- HIPAA Compliance: Annual training and strict adherence to all healthcare data protection standards
- Competitive Pricing: Offers the most cost-effective rates in the industry without compromising quality
- Flexible Scheduling: Teams available for challenging shifts to provide 24/7 coverage
- AI Integration: Leverages the latest artificial intelligence to enhance efficiency and accuracy
- Personalized Solutions: Tailored approaches for each healthcare client’s unique needs
- Rapid Response: Consistently delivers prompt service with exceptional attention to detail
Most importantly, Digital Minds offers the best and lowest rates in the industry without compromising quality. Hurry and request a quote now!
2. MicroSourcing
Located in the country’s technology and lifestyle hub, Bonifacio Global City in Taguig, Metro Manila, MicroSourcing boasts over 500 employees working in American healthcare companies and certifications of ISO 9001 and ISO 27001.
The company’s personalized services are backed up with strict compliance and guidelines mandated by global healthcare and insurance agencies and policies. MicroSourcing excels in providing comprehensive healthcare outsourcing services which include the following:
- Medical Coding
- Quality Assurance
- Medical Transcription
- Medical Claims Processing and Analysis
- Chart Retrieval
- Healthcare Advising
Microsourcing’s cost-effective outsourcing solutions certainly meet the needs of healthcare organizations. Its outsource team’s expertise in healthcare processes and healthcare support services makes it a reliable outsourcing partner.
3. Magellan Solutions
This BPO firm based in Mandaluyong City in Metro Manila has been serving as a strong and reliable support to businesses for 17 years. Magellan Solutions takes pride in its modernized and systematic approach to delivering the following services:
- Medical Insurance Outsourcing
- Medical Consultation Solutions
- Healthcare Call Center Support
Magellan Solutions’ client-centric approach enables healthcare organizations to deliver unmatched quality customer service to their patients. The company assists its clients in ensuring that all patient inquiries will be answered; maintaining accuracy and efficiency in healthcare processes.
4. Alorica
Alorica is the world’s largest minority-owned BPO provider and a certified minority business enterprise (MBE). Alorica has successfully created customer management solutions for all industries, including healthcare. The company adopts a 24/7 system that focuses on providing an omnichannel experience to improve efficiency and customer satisfaction.
Located in the country’s “Silicon Valley”, Makati City, Alorica concentrates on these healthcare and medical services:
- Healthcare Payer Solutions
- PBM Solutions
- Healthcare Provider Solutions
- Customer Analytics
As a certified MBE, Alorica’s multicultural teams have a great understanding of how to handle language and cultural differences and how to better serve foreign clients. If you’re seeking reliable outsourcing solutions that can enhance the efficiency and safety of healthcare operations, Alorica is an excellent choice.
5. Acquire BPO Philippines
This Pasig City-based global BPO company specializes in back-office support, customer acquisition, customer service, technical support, lead generation, and software development. Acquire BPO’s expertise targets the integral components of business operations, which include customer engagement, technical support, and automation and artificial intelligence (AI).
Acquire BPO can help healthcare service providers focus on their healthcare practices and professions by carrying out these services:
- Change Entry
- Claims Transmission and Processing
- Credit Balances
- Denial Management
- Eligibility Verification/Pre-Insurance Verification
- Medical Billing & Collections
- Medical Coding
- Medical Data Entry
- Medical Records Indexing
- Patient Follow-Up/Patient Statements
- Payment Posting
- Provider Enrolment & Credentialing
- Revenue Cycle Management
If you want modernized business solutions for your organization, you can be at ease with Acquire BPO’s staff’s vast knowledge of different healthcare businesses’ functions.
6. Accenture
Effective and accessible digital transformation is what Accenture promises to its clients. For more than three decades, this Irish-American company has been a major player in the global BPO industry, moving with over 730,000 employees worldwide to deliver optimum quality services that improve business performance and give every company an opportunity to be the best.
They introduced Insight-Driven Healthcare as a strategy to streamline healthcare business operations, use digital care coordination tools to positively transform the level of service of every healthcare organization, and transfer customer concerns to preferred channels. Accenture’s best practices in healthcare outsourcing can help you transform vital healthcare processes into a more systematic and convenient experience for your patients.
7. Sykes Enterprises Inc.
Now a part of the Sitel Group, Sykes is consistent in providing solid support to many industries with their comprehensive list of services aimed at giving the best customer experience. With its main headquarters based in Tampa, Florida, this American multinational company is known for key healthcare BPO services that are tailored to the needs of medical institutions and healthcare professionals. Apart from the common services focused on process flow, Sykes also offers assistance to healthcare and medical product-related functions.
Here are some of the services that you may outsource through Sykes:
| Healthcare Plans | Healthcare Delivery | Devices/Products | Health and Wellness Management |
| Eligibility & plan benefits Claims inquiries Self-service & website support Plan sales Claims processing Adjudication | Prescription drug assistance Mail-order Rx support Scheduling Billing plans Help desk | Product features & use Clinical advice/guidance Returns & repairs Warranty information Product recalls Accounts receivables management | Lifestyle & wellness coaching Healthcare system navigation Chronic disease management • Palliative care • Telehealth |
Because Sykes offers various healthcare support solutions, it has become a trusted healthcare BPO partner for organizations that aim to cover both medical and insurance processes.
8. Concentrix Daksh Corporation
Established in the United States, Concentrix is an IT company that is known for providing quick and reliable technology solutions to clients worldwide. This BPO firm is also acknowledged for its remarkable growth, with over 50 branches spread all over the Philippines and three new business sites opened this year.
Concentrix doesn’t shy away from the fact that they use artificial intelligence and technology to help their clients focus on their core business functions. In fact, they proudly incorporate it with their campaigns and motto centered on customer experience (CX): “We design, build, and run the future of CX”. Concentrix’s healthcare outsourcing services include the following:
- Coverage review determinations
- Prior authorizations
- Patient services
- Clinical review
- Case registration for workers’ compensation
Its wide range of outsourcing services also allows healthcare companies to optimize other business processes, making it one of the leading outsourcing providers in the country.
9. Calibrated Healthcare Network (CHN)
CHN is straightforward about their expertise, and they vow to help you complete your healthcare administrative puzzle. This means that the primary goal of CHN is to help in the management of healthcare institutions around the world and to provide each and every client with prompt and personalized services. If you own a healthcare business, and you want to minimize the delays in responding to client inquiries and complaints, these specialized solutions can help:
| Healthcare Administration | Administrative Support For Medical Management |
| Managed Care Claims Benefits Plans State Enrollment Claims Review, Appeals & PDR Reviews HCC Coding/Audit MSO Development | Calibrated UM Program Inpatient UM Revenue Recovery Specialty referral tracking Denial Management ED Clinical Documentation |
In addition to its wide range of healthcare services, CHN also boasts SOC 1 Type I and SOC 2 Type II data security certifications. These certifications allow healthcare BPO companies to access better and more secure healthcare data management services.
10. GeBBS HealthCare Solutions
More and more healthcare BPO companies are relying on the power of telehealth in accessing healthcare services and managing patients’ health even in remote settings. Telehealth helps cut the average response times that on-site healthcare service workers spend so that they can focus on their clinical tasks instead of non-core functions.
If your business functions depend on telehealth and its benefits, you may consider the following services and solutions by GeBBS HealthCare Solutions to help you reduce the administrative costs of your business:
- Rules engine to identify suspected risk and opportunity
- Concurrent Review and Retrospective Review
- Robust reporting & analytics, along with coder and provider education
- E&M Calculator to accurately assign the right level of service for
Telehealth
- Telehealth Benchmarking across the organization
- Auditing of Telehealth services
- Integration with all EMR and PMS’
- Cost-effective solutions to maximize revenue
What are the benefits of outsourcing healthcare services?
Cost Savings
Real cost-saving benefits await business owners who outsource their medical services. For example, if you own a diagnostic center and want to expand your services by renting or buying a bigger workspace, outsourcing solutions can help you save money by reducing the cost of buying new equipment and technology.
Many companies outsource to save money through reduced labor costs, budget allocation for recruitment, administrative costs, and other overhead expenses.
Outsourcing external services assigned to one or more tasks can help your business save up to 90% in labor costs. In fact, a survey found that 59% of businesses cite cost savings as the biggest reason for outsourcing.
Increased Efficiency
Outsourcing allows your core team to focus on the major business functions that carry your business. You will no longer have to worry about choosing the best talent pool to make sure that goals are met. Once you set a target along with a specific time frame, external agencies will be responsible for the employee selection process.
To make sure that your remote team is performing well and that every concern of the patient is being handled properly, regular checking is a must. Attending routine meetings and team huddles also helps avoid control issues that might compromise the overall experience for patients.
In addition, an external company’s workers can help you work 24/7 through flexible shifts and flexible working hours that can fit your time zone and your client’s time zones. With this, you can provide comprehensive healthcare assistance to patients worldwide. When your business operations are accessible to a larger target market 24/7, healthcare service delivery will be more convenient.
Technological Edge
Work is almost always finished on time since your external service provider has updated and close access to the latest technology. All patient results depend not only on the skill of the doctors who treat and diagnose patients but also on the quality of the equipment and technology used to cure or diagnose a certain disease. Hospitals with advanced facilities yield better patient outcomes and a trusted reputation.
Global outsourcing companies use the latest technology to monitor patient status, store and encode important patient data, provide real-time information through diagnostic imaging, and provide the highest quality of care. Make sure to discuss the current technology that your in-house team is using. Your outsourcing partner will suggest and offer the best compatible technology for a more customized patient experience and improved daily operations.
Talent Acquisition
Outsourcing certain business functions and tasks may need specific levels of skills and competence and this is what outsourcing agencies do best. BPO companies are known for conducting intensive training programs for new employees who wish to work in customer service, technical support, sales, and marketing. They also have access to experienced professionals and medical practitioners with expertise in various medical practices and processes. Contacting a reputable BPO can help find top medical experts, which is essential in every community.
This is not limited to medical practitioners. If you want to avoid billing errors and other critical mistakes related to back-office functions, your outsourcing provider can work on the non-core functions of your business by hiring the best accountants and bookkeepers.
Easy Marketing
Through BPO companies’ technological edge, outsourcing can also help you market your products and services more easily. Access to the latest technology makes them capable of supporting processes like marketing and communications better. If you are looking to outsource your business’s marketing functions, consider choosing an outsourcing provider that has a good technical perspective and an intuitive and dynamic marketing platform.
Marketing professionals know your niche and will do their best to establish digital relationships with patients, potential partners, and other stakeholders. Most importantly, outsourcing allows healthcare professionals to adopt digital transformation for more streamlined marketing efforts.
Scalability
Got business growth plans? Then, you can make the most out of one of the main advantages of outsourcing, which is scalability. This means that businesses can scale up or down their use of outsourced services as needed without having to make a long-term commitment. This flexibility can be a major cost-saving measure, as businesses only pay for what they use when they use it.
Various healthcare outsourcing services help medical providers and healthcare organizations maintain exceptional service quality even during peak seasons. Scalability enables you to adjust your staffing and resources whenever you need them.
Focus on revenue-generating activities.
Every business needs to earn money to make future expansions possible. But if you are understaffed and the demand for your services is starting to go up, choosing which area to prioritize can be tough. Through outsourcing, you can leave the non-core business operations to your in-house team and focus on your business’s main purpose and core competencies.
Outsourcing non-core functions will help you concentrate on the things that drive revenue. Focus on your internal resources and find better ways to spend your money on what truly matters.
Tips for Finding a Reliable Healthcare BPO Company
Be mindful of your business’s primary needs.
Knowing the needs of your business can help you in getting a reliable outsourcing provider. Diagnostic laboratories and medical centers need accurate and quick data entry to ensure that all patient information is properly encoded to the company’s database. This means that you should align your standards based on the needs and nature of your company. If your business is into telehealth, GeBBS could be a perfect choice. Need medical coding and billing services for international clients? Digital Minds BPO can be your ideal outsourcing partner.
Prepare and follow a budget plan.
There are many BPO companies that offer competitive pricing packages, but this doesn’t mean that you have to go for services with the lowest pricing. Make sure that the service provider can accommodate all the healthcare functions that you need by preparing a detailed budget and costing. Compare and analyze each provider’s pricing points and make sure that there are no hidden costs that would push you to avail of services that you don’t need.
Ask about their KPI.
BPO firms focused on customer support ensure the quality of their calls by adhering to specific standards and performance metrics. The most important metrics are usually focused on response times, service level, and handle time. Here’s a short list of the KPI that you need to consider when planning to outsource healthcare call center services:
- Average Call Abandonment Rate
- Percentage of Calls Blocked
- Average Time in Queue
- Service Level
- Average Speed of Answer
- Average Handle Time
- Average After Call Work Time
- First Call Resolutions
Choose an outsourcing partner with a team of skilled administrative staff.
Aside from the medical competencies of healthcare professionals, hospitals and healthcare insurance companies become successful with the help of reliable administrative support. Select an outsourcing partner that trains agents in administrative tasks like file management, data entry, coding, and report generation. Your medical staff can focus on their primary tasks while a remote admin team manages scheduling, document filing, encoding, and claims processing.
Team up with an accredited and certified service provider.
Most importantly, choose a healthcare outsourcing partner that can provide certifications and compliance with different government and regulatory agencies. By doing so, you can guarantee that every service is up to global standards in patient information safety and privacy, thus giving your business and your customers mutual protection. Below are some of the compliance and certifications that you must consider when looking for a healthcare outsourcing provider:
- Compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Health Information Trust Alliance (HITRUST) Common Security Framework (CSF) Certification
- International Organization for Standardization (ISO) Certification * must be updated regularly.
- Compliance with the General Data Protection Regulation (GDPR)
- Payment Card Industry (PCI) Certification
A quick look at the impacts of outsourcing in the healthcare industry.
BPO provides specialized services to help healthcare providers and medical organizations enjoy significant cost reductions and, more importantly, allocate their savings to more important business processes. Getting a trusted partner for healthcare BPO allows healthcare organizations to invest in newer technologies to improve various healthcare processes.
For example, the use of Robotic Process Automation (RPA), has been proven to boost the operational efficiency of healthcare organizations. RPA enables convenient and accurate settlement of health care payments, secure yet easy access to important medical data, and higher levels of patient care and satisfaction.
Moreover, outsourcing processes like medical billing and data entry help healthcare providers reduce billing errors, enhance transparency, enable faster insurance payments, guarantee healthcare compliance, and highly integrated EHR. The result? Happier and more satisfied patients. Of course, happier patients mean better relationships between individuals and the healthcare sector.
Frequently asked questions about healthcare BPO:
1. Is healthcare process outsourcing worth it?
Yes, of course! Outsourcing in healthcare offers plenty of long-term benefits to healthcare organizations. It also provides healthcare companies with better opportunities to build trust with their patients.
2. How much does it cost to outsource basic healthcare functions?
The cost will depend on the type of service that you would like to outsource. For example, outsourcing medical billing could cost you between $10,000 to $35,000 monthly if your business collects $500,000 a month in revenue. Other factors that may affect outsourcing costs include the following:
- Number of staff
- Duration of contract
- Type of payment
- Size of the company
- Location
Contact your chosen service provider today and request for a quote to start your healthcare outsourcing journey ASAP.
3. What are the most commonly outsourced healthcare services?
The most commonly outsourced healthcare services include medical billing, claims processing, medical data entry, medical coding, transcription encoding, and telehealth.
4. What are some in-demand jobs in the healthcare BPO sector in the Philippines?
Data entry specialist tops the list of the most in-demand healthcare outsourcing jobs in the Philippines. The task doesn’t require special certifications or licenses. Medical coder and transcription encoder are two in-demand healthcare BPO roles that require specific certifications and training due to the jobs’ complexity and need for high accuracy. Other related jobs include appointment setting and virtual healthcare assistance.
5. How big is the healthcare business process outsourcing industry in the Philippines?
The healthcare BPO industry in the Philippines is expected to grow exponentially. According to the Health Information Outsourcing Management Association of the Philippines, the demand for healthcare outsourcing solutions doubled in 2023, with more than 60,000 full-time workers, including medical practitioners and nurses.
Find your edge in the healthcare industry with help from the top healthcare BPO companies in the Philippines.
Finding a reputable healthcare call center outsourcing partner can help medical and healthcare institutions provide the highest quality of patient care and experience. As a high-value industry, healthcare services should be accessible to all patients and clients 24/7, and to achieve this, a remote team is a huge step to secure a competitive edge in the industry and take charge of interacting with patients and clients.
Healthcare is a necessity, and effective and quick healthcare services can give your global clients value-based care. Get ready to walk the positive path to success and improved customer experiences. Outsource your healthcare call center with Digital Minds BPO!
