Customer Service and Customer Support are both crucial areas of all businesses and failure to deliver any of these two might result in multiple problems that could affect customer satisfaction and their feedback on a company’s product or services. Know…
For a business to thrive and succeed, it’s important to focus on developing and selling a great product/service and provide exceptional customer support to back it up. Great customer service is the key to improving customer experience, translating into improved…
If you’re like most business owners, you wear a lot of hats. You’re the CEO, the CFO, the head of HR, and maybe even the janitor. But just because you can do it all doesn’t mean you should. In fact,…
What is outsourcing? This is a question that many business owners and entrepreneurs have asked themselves at some point or another. It’s become an increasingly popular way for businesses to reduce costs and improve efficiency. However, before you decide to…
Running a business is hard work. There are so many things to think about – from marketing and sales to product development and operations. But one area that often gets overlooked is invoice processing. This can be a huge mistake,…
When it comes to customer service, most businesses think that it is only about resolving complaints and dealing with unhappy customers. However, good customer service can do so much more for your business! Good customer service is essential for any…
In today’s business world, it is more important than ever to focus on customer experience. If your customers have a negative experience with your company, they are likely to tell their friends and family about it. This can lead to…
Outsourcing is the process of hiring a third party to perform a service or task that would otherwise be done by an employee. There are many different types of outsourcing that you can use in your business. It can be…
Do you know what technical support is? If not, don’t worry – you’re not alone. Many people are unclear on the definition of this important business function. In this blog post, we will define technical support and discuss its role…
The Call Center Industry in the Philippines is fast-moving and highly competitive. The number of call centers has increased tremendously in the past few years, due to multinational companies expanding their operations, as well as local companies realizing that International…