The BPO industry is one of the fastest-growing industries in the world. The availability of modern outsourcing solutions and experienced outsourcing providers have contributed to the success of business process outsourcing. As one of the top outsourcing hubs in the world, the Philippines is known for its highly skilled workforce and a wide range of outsourcing services that cater to various industries.
Offshoring is one of the global trends that multinational companies have adopted to secure competitive advantages. Offshoring and outsourcing go hand in hand when it comes to excellent business decisions. In this article, we will help you have an easy understanding of how offshoring works. More importantly, we will provide you with a list of the top BPO companies in the Philippines that offer offshore outsourcing. Keep reading.
What is offshoring?
Offshore outsourcing, or simply offshoring, is the process of relocating business processes from one country to another. For example, foreign companies may outsource their back-office operations to companies based in countries like India or the Philippines. Similarly, American retail companies might tap into outsourcing companies in China for production and manufacturing.
What does an offshoring company do?
An offshoring service provider is in charge of helping businesses enhance efficiency and productivity by optimizing their operations. Specifically, an offshoring company is expected to take care of all the vital processes as well as the facility of a particular business function. These processes include recruitment and hiring of offshore employees, training, evaluation, compensation, skills development, and more.
Offshore the right way with these 10 Offshoring Companies in the Philippines:
1. Digital Minds BPO Services Inc.
Naga City, Bicol
Other office locations: The 2nd site in Naga just opened last July 2024.
Notable clients / partnerships: Procter & Gamble, Petron and Bureau of Customs Philippines
Digital Minds BPO stands out as a cost-efficient offshore partner, particularly for businesses seeking high-quality services without compromising on value. Since its incorporation in 2014, the company has been making significant waves in the Philippine BPO sector, rapidly establishing itself as a formidable player in the industry.
What sets Digital Minds BPO apart is its unique combination of affordability and expertise. The company has built an impressive track record of assisting global companies and government agencies with front and back office functions. Specializing in telemarketing, customer support, data entry, and content moderation, Digital Minds BPO offers a comprehensive suite of services tailored to meet diverse business needs.
Digital Minds BPO’s growth trajectory has been remarkable, reflecting its commitment to excellence and client satisfaction. The recent opening of a new site in Naga City underscores the company’s expansion and increasing capacity to serve a growing client base.
The all-Filipino team at Digital Minds BPO brings a unique cultural understanding and strong work ethic to every project, ensuring clients receive not just services but true partnerships focused on achieving business goals. With its strategic locations in Naga City, known for its pool of skilled professionals and lower operational costs, Digital Minds BPO offers clients the perfect blend of quality and cost-effectiveness.
As businesses increasingly look to the Philippines for their offshoring needs, Digital Minds BPO is positioning itself as a top choice, offering scalable solutions that can adapt to the evolving needs of companies across various industries.
2. Accenture, Inc.
Mandaluyong, Metro Manila
Other office locations: Cebu City [4] | Ilocos Norte | Taguig | Muntinlupa
Notable clients / partnerships: Microsoft, Amazon Web Services, Coca-Cola, Unilever, Marriott International, and Facebook.
No list of top offshore companies is complete without Accenture. Founded in 1989, this Irish-American BPO giant is renowned globally for its impeccable services in information technology and consulting. Its Philippine office is situated in Mandaluyong, with other offices spread throughout Metro Manila. Accenture also has four offices in Cebu City.
Accenture’s tailored offshore outsourcing solutions allow businesses to utilize both human knowledge and artificial intelligence in each project. It is also among the most preferred offshoring companies that adopt sustainable business practices and high regard for valuable and ethical business relationships with their clients worldwide.
3. Cognizant Philippines
Quezon City, Metro Manila
Other office locations: Manila | Taguig | Makati | Muntinlupa | Cebu City
Notable clients / partnerships: Pfizer, Bank of America, JP Morgan Chase, Walmart and AIG.
Equipped with 30 years of proven experience in the global BPO realm, Cognizant is one of the biggest consulting companies that specialize in market analysis, business design, operation modeling, and workflow designs specific to each industry. The strength of Cognizant lies in its back-office operations and AI-guided optimization of various business processes.
One of Cognizant’s biggest achievements is winning the AI Breakthrough Award for Best Natural Language Generation Platform for three consecutive years (2019, 2020, and 2021). The company earned the accolade for its natural language platform that featured keyword-based text extraction and abstractive summarization solutions. If you want your business to make the most out of Artificial Intelligence, Cognizant should be on your Top 5 offshoring companies list.
4. JPMorgan Chase and Co.
Taguig, Metro Manila
Other office locations: Makati | Cebu City
Notable clients / partnerships: ExxonMobil, Walmart, Microsoft, and BlackRock.
Carrying an undeniably distinct and world-class presence in the Philippines, JPMorgan Chase and Co. has over 15,000 employees in the country. The centuries-old branding is one of the leading financial institutions in the world that specializes in cloud computing, cybersecurity, data and artificial intelligence, and enterprise management.
Its prominence in the financial services outsourcing industry helps amass assets amounting to $2.6 trillion. Apart from its innovative business solutions powered by technology, JPMorgan Chase and Co. is also renowned for its exceptional care to its employees. In fact, it is named in LinkedIn’s 2024 Top Companies list.
5. TaskUs PH
Taguig, Metro Manila
Other office locations: Pasig | Quezon City | Antipolo | Cavite [2] | Bulacan | Pampanga [2]
Notable clients / partnerships: Uber, Zoom, Wish, Coinbase, and Robinhood.
Competing with the top five offshoring companies in the Philippines is TaskUS. This American outsourcing company is known for its refreshing takes on business solutions that fit the needs of different industries. TaskUS is among the top digital outsource company that incorporates AI into common business practices to make sure that all processes are well performed and optimized.
Additionally, TaskUS has been one of the leading service providers of virtual assistance services in the Philippines since its formation in 2008. On top of this, the company is also admired for its dedication to taking care of employees by providing continuous skills development and a pleasant working environment. TaskUs specializes in Digital Customer Experience, Trust + Safety, AI services, Risk + Response, Consulting, and talent management.
6. IBM Philippines
Quezon City, Metro Manila
Other office locations: Taguig | Naga City | Cebu City | Pampanga | Davao City
Notable clients / partnerships: WPP, Toyota, American Express, and Bank of America.
International Business Machines, popularly known as IBM, is a global outsourcing company that’s been around for literally a century. Companies outsourcing to the country often consider IBM as their top choice because of the vast and proven experience that it boasts in different industries.
IBM provides impeccable outsourcing solutions for crucial services, including Artificial intelligence, blockchain, cloud computing, data & analytics, hybrid cloud, IT infrastructure, Security, and Supply chain. Besides being one of the most reputable outsourcing companies, IBM also offers competent knowledge process outsourcing services. This global company is home to the most brilliant tech professionals in the world, with years of experience in data analytics and other IT-related tasks.
7. TELUS Digital
Pasig City, Metro Manila
Other office locations: Quezon City [2] | Makati | Taguig [2] | Iloilo [2]
Notable clients / partnerships: Google, Airbnb, PayPal, and Uber.
Ensuring exceptional customer experiences while working with offshore teams can be challenging. But with the right offshoring partner like TELUS Digital, offshoring can be a lot easier. This Canadian company has mastered the art and science of Customer Experience (CX) and is renowned worldwide for its reliable omnichannel CX solutions.
Focusing on the delivery of high-value engagements to its clients around the world, TELUS Digital boasts an impressive record of working with different high-growth industries. TELUS Digital knows how to effectively utilize its technical teams, making it a solid choice for technology, gaming, and E-commerce businesses. Its specializations highlight the importance of trust and safety solutions and digital strategies in tasks like content moderation and other tasks with higher data leakage risks.
8. Capgemini Philippines Corp
Taguig, Metro Manila
Notable clients / partnerships: Airbus, McDonald’s, General Electric, Carrefour, and Nestle.
This French multinational IT services company was established in 1967 and has consistently been on the list of the top offshoring firms in the world. Championing the advantage of a customer-centric approach combined with human and artificial intelligence propelled Capgemini to its current position as one of the most trusted companies in the world. Capgemini’s areas of expertise cover enterprise management, AI, cloud, and cybersecurity.
Equipped with the latest technologies and a team of seasoned professionals, Capgemini can guarantee that every business will be safe and efficient in the management of data and incredible process optimization. This year, the company launched RAISE, a Generative AI development and deployment solution that could help businesses utilize various types of data efficiently while reducing unnecessary costs. The solution is also expected to deliver more tangible and measurable results that could potentially bring businesses to newer heights.
9. Concentrix (formerly Convergys)
Makati, Metro Manila
Other office locations: Manila | Makati | Pasay City | Quezon City [8] | Rizal | Laguna | Mandaluyong | Pampanga | Naga City | Cebu City
Notable clients / partnerships: Sony, Capital One, Microsoft, and Verizon.
After being acquired by Synnex in 2018, Concentrix (formerly Convergys) Philippines has emerged as one of the leading BPO firms with a massive footprint. With over 100,000 staff employed in 50 sites across the country, Concentrix Philippines is well-known for its unparalleled solutions that enable businesses to achieve high customer satisfaction rates and better competitive advantage.
Moreover, Concentrix’s customer-first approach also helps them create tailored and personalized interactions with customers. The company’s creative sense and incredible insights, aided by data and technology, help businesses develop better customer retention strategies. Concentrix specializes in experience design, automation & operations, data & analytics, digital engineering, CX management, and CX strategy.
10. CGI
Taguig, Metro Manila
Other office locations: Pasig City
Notable clients / partnerships: Bank of America, Canadian Imperial Bank of Commerce, National Bank of Canada, and Bell Canada.
Named one of the “World’s Best Companies” by Time, CGI is a multinational IT and business consulting company established in Canada. CGI’s goal is simple: Help clients build their future, execute plans with agility and speed, and operate with quality and efficiency. The Canadian firm values balance among different business elements in creating insights-driven and outcomes-based solutions for various industries.
Currently, CGI has over 400 sites worldwide and approximately 68,000 employees. With its extensive experience in the offshoring sector, it has successfully built a remarkable reputation in serving 20 different industries. CGI’s business solutions primarily highlight advanced analytics, AI, and digital transformation. Among its amazing solutions, the CGI All Payments stands out with its safe, modern, future-proof features and unbelievable efficiency for businesses and consumers.
Things you need to consider when looking for an offshore company:
Industry experience
With thousands of BPO companies in the Philippines offering offshore solutions, nothing beats the experienced ones. Choosing a seasoned BPO firm with proven experience in different industries is a solid way for you to be at ease while offshoring your business functions.
You may also want to consider checking a list of your potential service provider’s past and present clients. The bigger and more established the clients are, the higher the probability that your chosen service provider is 100% reliable.
Specific skill sets
One of the main reasons why the Philippines is one of the top outsourcing destinations in the world is the skills of its Filipino BPO workers. If you’re planning to offshore your business functions to the Philippines, providing your offshore partner with a list of specific skill sets that your offshore staff should possess is a must.
Identifying specific skill sets can make the recruitment and hiring process a lot easier. It can also lead you to the most suitable professionals to do important tasks for your external teams. When providing skill sets, include both technical and soft skills, as both are crucial elements in forming an offshore team.
Technology and equipment
The offshoring industry won’t thrive without technology. When choosing a service provider for your offshore project, pick a company that’s knowledgeable in utilizing technologies and is not hesitant to acquire the latest equipment. Speaking of technology and equipment, backups are also necessary since the Philippines is still considered behind other Asian countries in terms of internet connection and modernization.
You also need to discuss data management and security with your potential offshore provider. Offshoring business functions means entrusting huge amounts of sensitive information to your service provider. The best technology and software solutions could handle these flawlessly.
Labor laws and regulations
For a smooth offshoring project, you need to be knowledgeable about the country’s labor laws and regulations. In the Philippines, the Labor Law protects both the employer and its employees. Familiarizing yourself with the basic laws concerning working hours, compensations, and benefits could help you avoid legal mishaps. It can also help you maintain a strong and valuable relationship with your vendor and your offshore staff.
Successful offshore projects
If you can have access to the list of past and present clients of your potential service provider, a quick scan can show you how the company is doing. A great and trustworthy offshoring service provider has a clean record of successful offshore projects, impressive feedback, and high satisfaction ratings from its clients.
Researching before signing that contract is important because it can help you have an in-depth understanding of the company. You will also be familiar with its strengths and weaknesses, as well as its business strategies, to gain a competitive advantage against other BPO firms in the country.
The benefits of offshoring business functions to the Philippines:
Regarded as one of the top offshoring destinations globally, offshoring your business functions to a service provider in the Philippines offers an array of benefits. Here are some of the major advantages that you can enjoy when you choose an offshore outsourcing company to help you with your operations:
Cost savings
The main reason why international companies offshore in the Philippines is cost savings. Outsourcing companies in the Philippines are popular because of their low labor costs, especially for hourly call center rates. Likewise, despite the recent changes within the Philippine economic scheme, the country’s cost of living is still considered relatively low compared to American and European countries.
It is also important to note that the best BPO companies in the Philippines can be found not only in Metro Manila, but in provinces that boast much lower living costs.
Enhanced productivity
Having skilled and dependable offshore staff is key to successful offshore experiences. Offshore outsourcing solutions allow businesses to focus on their core operations that drive and generate revenue. This is also the reason why companies rely on back-office outsourcing for their non-core functions like human resources, information technology, customer support, marketing, and more.
Successful offshoring projects are represented through a productive and efficient team that performs tasks excellently without backlogs or compromised quality.
Access to global talent
The Philippine outsourcing industry is continuously growing, thanks to globally competitive and highly-skilled Filipino workers. Renowned worldwide for refined work ethics and incredible commitment to quality work, Filipino talents are among the favorites of multinational companies looking for BPO professionals.
A partnership with a reliable offshoring provider in the Philippines will give you access to the industry’s prized talents. These competent individuals are equipped with vast knowledge of different business functions and of course, years of productive BPO experience that no other countries could match.
Steady market growth
Offshore companies in the Philippines get 100% support from the national government. In fact, the Philippine Economic Zone Authority has been consistently lobbying for several programs and campaigns to promote the local economic zones in the country. Since its establishment, PEZA has supported the development of BPO companies in the country as well as manufacturing industries and technological parks.
This means that the Philippine offshoring industry is expected to enjoy constant growth. Offshore outsourcing providers are among the top drivers of foreign investments. So, the success of every offshoring project will create multiple opportunities for BPO workers and international businesses.
Effective ways to manage your offshore team in the Philippines and ensure top-level performance:
Meet them.
Whether it’s a virtual meeting or a face-to-face one, meeting your offshore team is important in establishing a valuable relationship with them. Regular meetings, small conferences, and team-building activities are some of the effective ways to monitor the status of your offshore teams.
Recognize outstanding performance and offer incentives when appropriate.
Nothing boosts the morale of employees better than being appropriately compensated. After hitting quotas or closing important deals, you can treat your offshore team by giving incentives. These incentives could come in the form of cash, gift certificates, and other special gifts. Coordinate with your service provider and discuss the best ways you can show your appreciation to your external team.
Take part in decision-making processes.
Whether it’s about hiring or project-specific policymaking, your participation matters. By taking part in the decision-making processes that are related to your project, you can ensure the highest quality of outputs and performance from your external team.
Quality assurance plays an integral role in every successful offshore project, so making sure that you are always present is critical to the team’s growth and success.
Have clear sets of instructions and set realistic expectations.
Offshoring projects take time, effort, and money. After selecting the right people for each task, you need to set realistic expectations for your project. A definite timeframe is necessary for your offshore team to move according to your required pace.
Setting KPIs also helps you and your service provider effectively assess the level and quality of performance and correct common mistakes, if necessary.
Offshoring to the Philippines is easier with a reliable offshoring partner like Digital Minds BPO.
Ready to offshore your business functions? Having a reliable offshoring partner like Digital Minds BPO can help you have a smooth and cost-efficient offshoring experience. We specialize in call center services, customer support outsourcing, technical support outsourcing, back office support, content moderation, and data entry services.
If you’re looking for an offshore company equipped with the best people and the latest technologies to connect with your customers, we will be more than happy to be at your service. Contact us today for the most reliable offshoring solutions for your business at incredibly low rates. Kick-start your offshoring journey now, and let’s start building your dreams!
Frequently Asked Questions about Offshore Outsourcing Companies
1. Why do businesses choose offshore companies in the Philippines?
The main reasons why global companies and businesses offshore to the Philippines are lower labor costs, increased efficiency, and high English language proficiency. PH offshoring companies offer lower rates, especially for call center services.
Filipino BPO workers are also skilled and trained in English as the main medium of instruction, making them the perfect fit for in-demand offshoring roles.
2. Are outsourcing companies the same as offshore outsourcing companies?
Technically, offshoring is a type of outsourcing solution. So, an outsourcing company can offer offshoring services to its clients.
3. How much does it cost to offshore business functions to the Philippines?
There are several factors that influence offshoring costs in the Philippines. Depending on the scope and complexity of work, the workforce and technology needed, and the project duration, businesses are expected to spend around $500 to $2,700 a month.
4. What is another name for an offshore company?
Offshore companies are also called Non-Resident Companies or International Business Companies.
5. Is working with offshore teams better than maintaining on-site teams?
The answer to this depends on the needs of your business as well as the present performance of your in-house team. This article will help you decide whether insourcing or outsourcing / offshoring is the best strategy for your business.