Legal services are the backbone of business operations, ensuring compliance with industry regulations and protecting company interests. However, many organizations face significant challenges in managing their legal processes efficiently. Rising costs, resource limitations, and the increasing complexity of legal requirements have led 76% of law firms and corporate legal departments to explore outsourcing options, according to a 2023 Thomson Reuters survey.
The Philippines has become a leading destination for legal process outsourcing, with the sector growing 32% year-over-year since 2020. Philippine LPO providers offer a winning combination: highly skilled legal professionals, cost savings of 50-70% compared to Western markets, and excellent English proficiency.
In this guide, we’ll explore legal process outsourcing and introduce you to the top 10 most reliable legal outsourcing companies in the Philippines, helping you make informed decisions to transform your legal operations while maintaining quality and compliance.
What is legal process outsourcing and how does it work?
Legal Process Outsourcing (LPO) is the practice of a law firm or organization transferring legal support functions to external service providers. These providers specialize in handling non-core legal tasks, allowing businesses to focus on strategic priorities while reducing operational costs and improving efficiency.
The LPO Workflow
The typical LPO process follows these steps:
- Needs Assessment: The client identifies which legal processes to outsource based on volume, complexity, and strategic importance.
- Provider Selection: After evaluating potential LPO partners, the client selects a provider with the right expertise, technology, and cost structure.
- Transition Planning: The client and provider establish protocols for workflow, communication, quality control, and performance metrics.
- Implementation: The provider’s team begins handling the outsourced tasks, with initial oversight gradually decreasing as processes stabilize.
- Ongoing Management: Regular performance reviews ensure quality standards are maintained, with adjustments made as needed.
An example is when an insurance company outsources the processing of legal documents to a service provider in the Philippines. The provider assigns specialized staff to review policy documents, process claims documentation, and ensure compliance with relevant regulations, all while maintaining secure access to the client’s systems.
Data Security and Confidentiality
LPO providers implement robust security measures to protect sensitive legal information:
- Secure physical facilities with restricted access
- End-to-end encryption for data transmission
- Strict non-disclosure agreements for all staff
- Regular security audits and compliance certifications
- Segregated client data with role-based access controls
These safeguards ensure that outsourced legal work maintains the same confidentiality standards expected from in-house legal departments, addressing a primary concern for organizations considering LPO services.
By leveraging specialized expertise and economies of scale, LPO providers deliver high-quality legal support at significantly lower costs than maintaining equivalent in-house capabilities, making it an increasingly attractive option for forward-thinking organizations.
Outsource legal processes and services with ease to these top 10 legal process outsourcing companies in the Philippines
1. Digital Minds BPO
Year founded: 2014
Location: 3rd Floor, Greenwood Magsaysay Building, Magsaysay Ave, Magsaysay, Naga City, 4400 Camarines Sur
Digital Minds BPO is an all-Filipino outsourcing company based in Naga City. Boasting over a decade of demonstrated experience with local and international organizations, Digital Minds BPO offers reliable and custom outsourcing solutions.
For legal support needs, Digital Minds BPO provides skilled offshore professionals who can assist businesses requiring legal process assistance. Powered by the professional expertise of its talent pool as well as modern outsourcing strategies, Digital Minds BPO offers staff who can perform various legal support tasks including:
- Document Review
- Legal Research
- Contract Management
- Litigation Support
- Data Entry
- Drafting Legal Documents
- Legal Billing and Accounting
- Legal transcription
- Legal coding
- Document management
Digital Minds BPO’s key strength is its team’s adaptability and comprehensive knowledge of important laws. In addition to that, the company has the most affordable range of outsourced staffing solutions without compromising talent quality. If you are looking to hire offshore legal support professionals at a reasonable price, Digital Minds BPO is the right outsourcing partner for you.
2. KDCI Outsourcing
Year founded: 2011
Location: One Corporate Centre, Doña Julia Vargas Ave, Ortigas Center, Pasig, 1605 Metro Manila
Situated in the highly progressive business district of Ortigas, KDCI has successfully made its mark in the Philippine outsourcing industry. KDCI offers highly skilled and cost-effective legal support services for law firms and legal departments. As one of the premier offshoring firms in the Philippines, they can help you optimize complex legal processes. Its outstanding team of legal professionals is led by experienced legal researchers, paralegals, and contract administrators.
KDCI has become a leader in legal process outsourcing, particularly in international markets, by using the latest legal technologies and methods. Its agile methodologies and strong client support have enhanced its presence both in the Philippines and globally.
3. Infosys BPM
Year founded: 2002
Location: 30th Street, corner 11th Ave, Taguig, 1634 Metro Manila
A trusted partner of companies seeking top-tier legal support services, Infosys BPM is no stranger when it comes to outsourcing. This Taguig-based company has decades of experience in legal processes and has excelled in many legal areas. Infosys BPM specializes in contract management, litigation support, and legal research. This multinational company’s greatest asset is its advanced technologies, like process automation and analytics, alongside its skilled legal team.
Infosys BPM’s modern strategies assist clients with various legal needs. This is while ensuring that each service adheres to global policies and regulations. If you are planning to outsource your legal support services, Infosys BPM is a fantastic choice.
4. Sourcefit
Year founded: 2009
Location: 21st Floor, Cyberpark, CyberOne, Eastwood Ave, Quezon City, 1110 Metro Manila
Sourcefit, a foreign-owned company based in the Philippines, offers scalable legal support and solutions through business process outsourcing. To enhance the provision of outstanding legal services, Sourcefit utilizes skilled and dependable legal support personnel. Each staff member is also trained in utilizing agile and sophisticated technologies for timely and accurate legal services.
Through Sourcefit, you can work with the most trusted legal professionals. You can outsource several roles in the legal realm, including document reviewers, legal analysts, and compliance specialists. Driven by technology and innovation, Sourcefit is an ideal partner for business owners who are considering outsourcing to the Philippines.
5. Flatworld Solutions
Year founded: 2013
Location: Aeon Towers, J.P. Laurel Avenue, Bajada, Davao City 8000, Philippines
Looking for a strategic partner that can excel in the global legal outsourcing market? Flatword Solutions might be the perfect LPO company for all your legal support needs. Headquartered in India, this company revolutionizes legal outsourcing in the Philippines with its reliable service centers. Its ability to provide time-bound and cost-efficient legal support solutions brings significant advantages to companies of all sizes.
Flatword Solutions adopts a strategic approach that allows its clients to enjoy the key benefits of outsourcing legal support services. Its areas of expertise revolve around tasks such as legal research, document management, and litigation support. Flatworld Solutions is essential to the top legal support outsourcing companies list due to its expertise and achievements.
6. Emapta
Year founded: 2010
Location: 6/F The Ignacia Place Mother Ignacia Street, cor Sgt. Esguerra Ave, St, Quezon City, 1110 Metro Manila
Are you in need of a dedicated and focused team of experts for legal support? Legal processing outsourcing in the Philippines is not the same without Emapta. Based in Quezon City, this company is a top provider of outsourcing services in the Philippines, focusing on scalability, quality, and client satisfaction. Its unique edge highlights the importance of establishing teams for specific legal processes. Each team consists of legal professionals with vast experience in the local and international legal industry.
Emapta is a solid choice for organizations that offshore legal support services, including legal research, compliance management, and contract administration. The company’s legal teams are equipped with knowledge of the Philippine legal system as well as international laws. This means that you can outsource or offshore with full confidence.
7. Outsourced PH
Year founded: 2012
Location: 18th Floor, Citibank Square, Eastwood City Cyberpark, Quezon City, 1110 Metro Manila
In terms of expertise in quality assurance and custom business solutions to companies worldwide, Outsourced PH is extremely reliable. This LPO company exhibits impeccable effectiveness in delivering prompt and accurate legal support solutions. Outsourced PH offers cost-effective legal outsourcing services tailored to meet evolving business needs, utilizing the latest technology.
Outsourced PH’s skilled legal workforce boasts expertise in vital legal processes such as legal document review, e-discovery, and contract management. For enterprises that need customized, fast, and definitive legal support services, Outsourced PH can be a great option.
8. Integreon
Year founded: 1999
Location: 6750, 9th Floor, Ayala Avenue, Makati, 1200
Integreon can be a great outsourcing partner for law firms and legal departments that juggle multiple processes at once. As its marketing tagline suggests, Integreon can provide a plethora of services without compromising quality and accuracy. The Makati-based LPO company leads the list with its complete legal and compliance solutions for both international and local law firms.
Integreon offers compliance support, contract solutions, cyber incident response, document review, immigration support, legal operations, legal document processing, and law enforcement compliance.
Moreover, the company has received multiple awards in the legal sector, including the 2024 Chambers and Partners Leading Firm in the Asia-Pacific Region for Alternative Legal Service Providers, as well as for Global Contract Lifecycle Management and Global Litigation Services.
9. PITON – Global
Year founded: 2001
Location: Meralco Avenue, Sapphire Rd, Ortigas Centre, Pasig, 1605 Metro Manila
If you are considering onshore outsourcing to maintain control over your business operations, PITON might be an excellent choice. With over 20 years of experience, it is a trusted partner for local and international businesses. PITON exhibits a remarkably deep understanding of local and international laws to ensure absolute compliance and outstanding service quality.
Document review, legal transcription, and paralegal support are some of PITON’s most outsourced legal services. Its cost-effective solutions, paired with a competitive legal team, give businesses the competitive edge.
10. Connext Global Solutions
Year founded: 2014
Location: Unit 2903 and 2904, 29th Floor Discovery Centre Building, ADB Avenue, Ortigas Center, Pasig City 1605
One of the leading foreign-owned outsourcing companies based in the Philippines, Connext Global, provides remarkable legal process solutions to various organizations. The BPO firm in Pasig City hires experienced legal professionals like paralegals, compliance officers, clerks, legal assistants, and intellectual property specialists.
Connext Global, with its extensive legal knowledge and experience, effectively supports law firms and legal departments. Connext Global is a great option for legal process outsourcing in the Philippines because each professional specializes in different legal practices.
What are the most common legal outsourcing services that LPO companies provide?
Legal Process Outsourcing in the Philippines continues to thrive thanks to the growing number of providers that excel in the legal landscape. If you’re considering outsourcing solutions for your vital processes, here are the typical legal support tasks that offshore teams can handle, along with their benefits and complexity levels:
Legal research
Complexity: Moderate to High Average Time Savings: 60-70%
Refers to the process of finding an answer to an unknown legal problem. This is usually accomplished by examining legal statutes and reviewing relevant case law.
Business Benefit: Small to mid-sized law firms can compete with larger competitors by accessing comprehensive research capabilities without maintaining expensive legal libraries or database subscriptions.
Contract management
Complexity: Moderate Average Time Savings: 40-50%
One of the most outsourced legal tasks by companies, contract management involves monitoring and controlling the entire contract lifecycle. This process is made through consistent review of deliverables, deadlines, and terms and conditions that constitute a legal agreement.
Business Benefit: Corporations with high contract volumes can ensure consistent compliance and reduce risk exposure while freeing in-house counsel to focus on strategic matters.
Case analysis
Complexity: High Average Time Savings: 50-60%
The process of identifying and examining the building blocks of a case. These building blocks include the following:
- Order sought
- Nature of the remedy
- Parties involved
- Geographical and procedural jurisdiction
- Legal basis for the claim
- Evidence to support the case
Business Benefit: Law firms can increase caseload capacity without proportional increases in attorney hours, improving profitability while maintaining quality.
Data entry
Complexity: Low to Moderate Average Time Savings: 70-80%
This function optimizes legal processes by entering, processing, storing, and retrieving legal data in various formats, including audio, digital, paper, and video.
Business Benefit: Eliminates administrative bottlenecks for legal teams while ensuring accurate and accessible case information.
Legal transcription
Complexity: Low to Moderate Average Time Savings: 65-75%
The practice of converting verbal or recorded legal proceedings into accurate, written, and formatted text documents. These transcriptions serve as evidence and reference for legal review.
Business Benefit: Provides fast turnaround on court proceedings, depositions, and client interviews, enabling quicker case progression.
Litigation support
Complexity: Moderate to High Average Time Savings: 45-55%
Litigation is the process of consulting and assisting lawyers in court cases. This function plays a pivotal role in providing legal assistance to clients because it involves close coordination with lawyers. Litigation support streamlines legal operations by collecting, analyzing, securing, and organizing physical and electronic data for legal cases.
Business Benefit: Reduces discovery costs and improves case organization, particularly valuable for firms handling complex litigation.
Legal collection
Complexity: Moderate Average Time Savings: 50-60%
This refers to the legal procedure that allows creditors to enforce payments of debts through the courts. The important steps involved in legal collection include the following:
- Sending a demand letter
- Filing a lawsuit
- Going to trial (to obtain a judgment, if necessary)
- Enforcing judgment
Business Benefit: Financial institutions and creditors can maintain consistent collection processes while minimizing the burden on internal resources.
Legal coding
Complexity: Moderate Average Time Savings: 60-70%
Creating a summary or keyword index of legal documents for quicker searches and analysis by legal experts. Legal coding allows law firms and companies to simplify common legal complexities that affect operational efficiency.
Business Benefit: Enhances document searchability and organization, particularly valuable for cases involving extensive documentation.
Document management
Complexity: Low to Moderate Average Time Savings: 70-80%
Proper documentation is integral to every legal process. Document management services help companies and law firms organize, group, and link relevant documents to associated legal matters and workflows. To guarantee quality services, top legal outsourcing firms utilize advanced document management software to handle an array of legal documents.
Business Benefit: Creates a systematic organization of case files, contracts, and legal documentation, improving accessibility and reducing retrieval time.
Outsourcing these legal support functions to specialized providers in the Philippines offers a strategic advantage for law firms and corporate legal departments seeking to optimize resources without compromising quality. The complexity ratings and time savings estimates above can help you identify which functions might deliver the greatest return on investment for your specific situation.
Benefits of outsourcing legal services to the Philippines:
Partnering with Philippine LPO providers offers numerous strategic advantages beyond simple cost reduction. Here’s a comprehensive look at the key benefits that make the Philippines a premier destination for legal process outsourcing:
Cost savings
Impact: 60-70% reduction in operational expenses
You never have to worry about high operating costs associated with maintaining an in-house legal team. While U.S.-based paralegals command $50-85 per hour and junior associates bill at $200+ per hour, comparable Philippine legal professionals typically cost $15-25 per hour without sacrificing quality.
| Expense Category | In-House (US) | Outsourced (Philippines) | Savings |
|---|---|---|---|
| Salary & Benefits | $85,000-120,000/year | $25,000-40,000/year | 65-70% |
| Office Space | $12,000-24,000/year | Included in service fee | 100% |
| Technology & Software | $5,000-15,000/year | Included in service fee | 100% |
| Training & Development | $2,000-5,000/year | Included in service fee | 100% |
| Management Overhead | 20-30% of salary | Minimal | 80-90% |
Access to top legal professionals
Impact: Expanded talent pool with specialized expertise
Law firms and organizations can be 100% at ease when outsourcing their legal services to the Philippines. The country produces over 3,500 law graduates annually from prestigious institutions, many with international legal education and training. Philippine LPO professionals typically offer:
- Strong foundation in both civil and common law systems
- Specialized expertise in various practice areas
- Rigorous training in legal research and writing
- Extensive experience with international legal standards
- Continuous professional development
A 2023 industry survey found that 87% of clients rated Philippine legal professionals as “excellent” or “very good” in terms of technical knowledge and work quality.
Scalability
Impact: 40-60% faster response to changing workloads
In need of a strategy that will help you adjust your operations based on the demand for your services? Outsourcing legal support will help you scale your business up or down, depending on your needs.
Cultural compatibility
Impact: Seamless integration with existing teams
Law firms in the US are increasingly outsourcing their legal services to BPO and LPO companies based in the Philippines. This trend is driven by the exceptional cultural compatibility that ensures Filipino legal professionals align well with the objectives and vision of American legal practices.
Philippine legal professionals offer unique advantages:
- Strong English proficiency (Philippines ranks 2nd in Asia for English proficiency)
- Western-oriented education system influenced by American legal traditions
- Client-focused service mentality that mirrors US professional standards
- Low cultural barriers with US organizations due to strong historical ties
- Familiarity with US legal frameworks (the Philippine legal system is heavily based on US common law)
According to a 2022 client satisfaction survey, 92% of US law firms reported “excellent” communication experiences with their Philippine legal teams, compared to 76% for other offshore locations. This cultural alignment significantly reduces the management overhead typically associated with offshore operations and minimizes miscommunication risks.
Many US attorneys note that working with Filipino legal professionals feels more like an extension of their domestic team rather than a traditional outsourcing arrangement, contributing to smoother collaboration and better outcomes.
Better technological edge
Impact: Access to advanced legal tech without capital investment
Outsourcing continues to thrive thanks to technology. To expedite legal processes and maintain quality and accuracy, Philippine LPO companies invest heavily in advanced technologies that many law firms and legal departments could not justify purchasing independently.
These technological investments by LPO providers translate to faster turnaround times, greater accuracy, and enhanced security for their clients without requiring capital expenditure on software licenses or IT infrastructure.
Get in touch with a reliable business process outsourcing company for remarkable legal expertise, excellent legal support services, and more.
Aiming to boost efficiency and enjoy high client satisfaction rates? Outsourcing legal services saves time and money while providing high-quality solutions for clients. We hope this list helps you find a reputable partner for your legal outsourcing needs.
For more of your back office support needs, Digital Minds BPO has you covered. We offer an impressive range of outsourcing solutions that will help your business stand out. With over a decade of experience, we have mastered the art of optimizing business operations through strategic outsourcing processes. Our portfolio includes successful collaborations with local and multinational companies.
We offer cost-effective customer support, content moderation, telemarketing, and e-commerce solutions to help you achieve your goals. Contact us today and let’s discuss how we can build your dreams!
