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Business Process Outsourcing Blog

Customer Service vs Customer Support

Customer Service vs Customer Support: Differences & Impact on Customer Care Explained

Customer Service and Customer Support are both crucial areas of all businesses and failure to deliver any of these two might result in multiple problems that could affect customer satisfaction and their feedback on a company’s product or services. Know… 

21 Ways How to Improve Customer Experience in Call Center

21 Ways to Improve Customer Experience in Your Call Center: Top Tips from the Pros

In today’s business world, it is more important than ever to focus on customer experience. If your customers have a negative experience with your company, they are likely to tell their friends and family about it. This can lead to…