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Business Process Outsourcing Blog

Call Center best Practices

Top 15 Call Center Best Practices To Help You Deliver Amazing Customer Service

Call center companies, just like other businesses, strive to climb to the top of the industry. To achieve high trust ratings and recommendations from clients, partner corporations, and agencies, call center companies adopt a specific set of practices to improve… 

Top Content Moderation Companies

Top 10 Content Moderation Companies Globally To Keep Your Branding Clean

Branding sounds simple. When you ask people about branding, you might receive straightforward answers focusing on visual elements such as logos and catchphrases. Truth is, there’s more to this term than text and Pantone. Branding represents a company’s entirety. It’s… 

Outsourcing vs Offshoring

Outsourcing vs Offshoring: Know the Key Difference and Find Out What’s Right for Your Business

Nowadays, it is very common for companies to seek the services of third-party firms and even countries in some aspects of their daily business operations. There are various setups available for business owners to improve productivity, properly delegate tasks, and… 

live chat best practices

17 Live Chat Best Practices You Need To Boost Customer Satisfaction & Engagement

Along with social media apps, live chats are also becoming more popular among business owners and customers nowadays. It is a fast, interactive, and fun way to reach out to current and potential customers through active messaging and continuing customer… 

Choosing the Right Customer Service Call Center

12 Things To Consider When Choosing The Right Customer Service Call Center For Your Business

The call center industry is undeniably one of the biggest and most in-demand industries nowadays. Providing well-paying jobs and opportunities with minimum educational and skills requirements, it is safe to say that the demand for call centers and call center… 

Customer Service vs Customer Support

Customer Service vs Customer Support: Differences & Impact on Customer Care Explained

Customer Service and Customer Support are both crucial areas of all businesses and failure to deliver any of these two might result in multiple problems that could affect customer satisfaction and their feedback on a company’s product or services. Know…