With the emergence of online shopping options, more businesses are implementing live chat as their primary method of interacting with their consumers. Our company specializes in telemarketing and customer service, so live chat has become an integral part of our…
Apart from an innate business sense and corporate knowledge, many business owners around the world rely on statistics to effectively run their operations. Regardless of the nature of a business, companies will always seek research and studies to make sure…
In this age of advanced technology and information, the emergence of social networking sites (SNS) helps business owners and individuals maintain an effective communication platform to generate leads from a potential customer base and to interact with their existing clients.…
Good food, friendly citizens, rich culture and tradition, wonders of the world. Much has been said to describe the Philippines, and some people think the archipelago is just about natural spots and Instagram-worthy gastro-tourism. The country is slowly adapting to…
Finding a reputable outsourcing partner is important if you’re planning to outsource your business functions. You can help your in-house team focus on your core activities and enjoy its cost-effective benefits. But when there are hundreds and thousands of BPO…
Have you ever wished for an extra pair of hands to tackle your to-do list? Enter the virtual assistant, a game-changer in the realm of administrative aid. Think of a virtual assistant as your very own support ninja, adept in the fine…
Many businesses are relying on the help of a third-party service provider to keep up with the changing business needs. Completing a complex and expensive project is always considered a huge milestone by every company. Establishing strong and fruitful outsourcing…
At the height of modern technology, more and more businesses are considering the benefits of outsourcing services to optimize their operations. With this, the outsourcing industry is expected to grow non-stop. 2022 was a visibly fruitful year for the global BPO…
Stellar customer service paves the path for business success by nurturing loyalty. However, subpar support experiences frequently chase customers away. An incredible 67% of consumers no longer purchase from brands after just one negative service interaction. Don’t allow preventable customer…
People are always in an endless search for the easiest and most effective ways to talk to their friends, loved ones, and colleagues. Social media platforms have successfully paved the way to a better and more convenient 24/7 messaging experience…