Customer satisfaction is paramount for business owners who want to succeed in different industries. Providing support to customers when technical issues arise is an excellent way to excel in every business. Moreover, the availability of affordable and reliable outsourcing solutions has made it easier for businesses to provide technical support services and hire skilled tech support teams.
We’ve worked with several companies for years, and we have figured out the importance of excellent technical support solutions to business growth. And of course, we want to share with you some of the things that you should consider if you’re planning to outsource your tech support.
In this article, we will give you a glimpse of technical support and its pivotal role in every business. We will also give you some of the reasons why businesses outsource technical support services. To help you decide if outsourcing tech support services is the ideal move for you, we will also give you a list of the best companies that provide technical support outsourcing services in 2025. Read more.
What is technical support?
Technical support is defined as a form of customer service that companies offer to assist customers with problems related to equipment, software, and/or services. This type of service is typically rendered to equipment or devices purchased from the company by a dedicated in-house technical support team.

Technical support staff usually work from a help desk and are in charge of performing troubleshooting tasks, which might include diagnosing and repairing software and hardware issues, determining the root cause of the problem, and providing technical information to clients. Tech support can be delivered through various methods including call center, live chat support, and email support.
While technical customer issues are generally analyzed and repaired by in-house teams, more and more organizations are choosing to outsource technical customer support to reliable BPO firms.
3 main differences between technical and customer support
If you’re planning to outsource customer support or technical support services, it’s essential for you to take note of the main differences between the two.
Required skills
Both types of support cater to customer needs and customer inquiries. However, the skills required for technical support representatives are different from the ones required for customer support agents. Customer support agents prioritize customer care to ensure satisfaction and valuable relationships with customers. Thus, customer support agents rely more on soft skills, which include listening and communication, empathy, and patience.
On the other hand, tech support agents or technical support specialists are expected to assist customers in analyzing technical problems and resolving technical issues. This means that they are also expected to possess a reliable set of technical skills and an in-depth knowledge of specific equipment, software, and service features and functionality. These skills include (but are not limited to) analytical skills, problem-solving skills, and troubleshooting.
Service availability
Sure, proactive support for your customers must be available 24/7. But when it comes to technical support, only the customers who requested it will receive it. Unlike customer support, tech support focuses on solving technical issues that might occur occasionally, depending on the product or service quality. Customer support is anticipated and delivered in each phase of the customer lifecycle.
Focus and goal
The goal of customer support solutions is to ensure that each customer will have a positive experience with every service and product that a company offers. Regardless of the way, customer support agents achieve an excellent level of service and satisfaction, the sole purpose of customer support is to keep customers satisfied.
A team of technical support specialists has a more straightforward and less emotion-based approach. Because their main job is solving technical issues, their aim is to resolve product and service-related problems as quickly as possible. Dedicated technical support agents actively coordinate with the company. After identifying potential issues, they make the necessary report to the designated departments to solve the issue once and for all.
Why is tech support important?
With most processes requiring the aid of technology to function properly, tech support is important to help customers maintain their devices, software, and systems. Complex technical issues can make customers irritated and frustrated, resulting in low satisfaction ratings and lower retention rates. An issue as common as an internet connection problem could cause customer complaints that could damage a company’s reputation.
Along with exceptional customer service, optimizing your technical support operations encourages your company to maintain a straightforward approach to customer care powered by tech experts and specialists.
Enjoy a highly-improved customer experience with help from these 5 best technical support outsourcing companies in 2025:
1. Digital Minds BPO Services Inc.

Naga City, Bicol, Philippines
Areas of expertise: Live Chat Support | Phone Support | Social Media Support | Email Support | Help Desk Support | Technical Support | Telemarketing | Data Entry | Ecommerce Customer Support | Content Moderation
Digital Minds BPO is an all-Filipino outsourcing provider based in Naga City that boasts over a decade of experience in assisting various industries. The company is known for its collaborations with popular organizations in the Philippines, like Petron Corporation, the Bureau of Customs, and multinational companies like Procter & Gamble (P&G).
Founded in 2010 and slowly making its mark known in the Philippine BPO industry, Digital Minds BPO delivers some of the most reliable call center outsourcing solutions and data entry services. The company’s strength lies in its ability to balance human knowledge and technology. Equipped with a competent workforce and a great eye for talent, you can be at ease when you outsource your technical support services to Digital Minds BPO.
2. Unity Communications

Phoenix, Arizona, USA
Areas of expertise: CCaaS | Data Entry | Technical Support | Contact Center for Ecommerce | IT Support | Employer of Record (EOR) | Ecommerce Customer Service | Back Office Support | Call Center Outsourcing
Established in 2009, Unity Communications has been one of the most trusted outsourcing providers in the world. The Phoenix-based BPO firm is one of the top ecommerce customer service outsourcing firms that offer integrated customer service solutions with a focus on enhancing productivity and efficiency. Unity Communications has an impressive portfolio that features partnerships with some of the biggest brands in the world, including Amazon, AT&T, and Grab.
Specializing in consulting, customer support services, and process management, Unity Communications enjoys successful and productive outsourcing projects with ecommerce, FinTech, healthcare, and IT industries.
3. Helpware

Lexington, Kentucky, USA
Areas of expertise: Back Office Support | Multilingual Support | Email Support | Chat Support | Inbound & Outbound Call Center | Technical Support | AI Customer Service | Data Labeling & Annotation
If you’re in need of concierge-level BPO services, this Kentucky-based BPO company might be the perfect fit for you and your business. With a uniquely strategic approach to customer service, Helpware offers comprehensive customer care and tech support solutions powered by technology and human intelligence. Proving its amazing reputation in the global BPO industry, the company has worked with popular clients like Google, Purecars, Headspace, Microsoft, Zendesk, and more.
Its incredibly simple and straightforward processes make it a popular choice for businesses that aim to save time and money. Helpware’s expertise is focused on ecommerce, gaming & entertainment, automotive, and fintech. The company also has a solid record in mobile app development to help businesses provide convenient and highly accessible customer care channels to various markets.
4. Crewbloom

New York City, New York, USA
Areas of expertise: Sales Development | Customer Support | Technical Support | Account Management | Chat & Email Support | Product Implementation Support | Business Development | Virtual Assistance
Carving an amazing niche in the global outsourcing industry, Crewbloom is an American BPO company that specializes in business development and customer support outsourcing services. Based in New York, Crewbloom was established in 2016 and has been consistently providing reliable outsourcing solutions to some of the biggest companies in the world like Pfizer, WebFX, Monoprice, and Melissa.
Crewbloom’s strategy highlights the importance of hiring the best people in each field to guarantee cost-saving benefits and higher efficiency rates for businesses. Apart from its reliable outsourcing services, Crewbloom is also known for its exceptional workforce, made possible by an active and supportive recruitment process. If you are in need of globally competitive BPO pros for your ecommerce store, Crewbloom is a great choice.
5. WOW 24-7

Afton, Wyoming, USA
Areas of expertise: Customer Support | Technical Support | Contact Center | Call Center Support | Back Office Outsourcing | Frontline Support | Virtual Assistance | Email Support | Live Chat Support
The Wyoming-based BPO firm was established in 2016 and has been one of the front-runners in terms of 24/7 customer support, contact center management, and technical support outsourcing. Operating in a customer-centric approach, WOW 24-7 is among the most reputable outsourcing companies for IT, Software Development, SaaS, E-commerce, Retail, Consumer Electronics, Entertainment, and even in the Tourism and Aviation fields.
WOW 24-7’s expertise highlights the importance of effective customer support during peak seasons, efficiently providing excellent assistance to small and medium enterprises. The company boasts a record of satisfied clients who rave about significant boosts in their customer satisfaction rates, building impeccable levels of customer loyalty and brand reputation.
Top benefits of outsourcing tech support
Cost-savings

Maintaining an in-house tech support team is an incredibly costly investment. You need to allocate a specific amount to set up systems and infrastructure, acquire equipment, train agents, and provide compensation. When you outsource tech customer support services, you can save on operational costs and use the savings for other essential company processes like business development.
Better focus on core functions
Resolving technical issues can be a time-consuming task. Outsourcing your technical customer support operations enables you to offload mundane tasks that require plenty of time and money. By doing so, the company can focus on revenue-generating functions and other core operations.
Scalability
Technical customer support outsourcing helps businesses scale their operations up and down, depending on the market’s demands. For example, it is easier to scale down your external manpower during low seasons without losing future access to tech experts and agents when the peak season starts again. This is incredibly challenging and costly for an in-house team.
24/7 support
With most business process outsourcing companies in the world offering round-the-clock services, outsourcing your tech support operations can help you assist your customers 24/7. An easily accessible and always available tech support help desk can drive customer loyalty and enable uninterrupted business processes.
Access to global technical support experts
Just like customer service outsourcing, tech support outsourcing gives business owners access to global talent. And we’re not even exaggerating when we say global. Tech support outsourcing solutions are offered by BPO companies located in different parts of the world. So, your outsourcing partner can help you hire the most experienced tech support specialists to lead your external team.
Higher customer satisfaction scores
A smooth and round-the-clock tech support is one way to increase satisfaction scores from customers. When a tech support team is experienced, knowledgeable, and always available, customers will feel valued.
Things that you should look for in a tech support outsourcing company:
1. Skilled and knowledgeable technical experts
Your tech customer support team should consist of skilled and experienced professionals. An outsourcing partner with a meticulous recruitment and hiring process can help you get in touch with the best tech specialists in the industry.
Of course, these experts should also have the necessary soft skills to deliver both the best customer service and technical assistance to customers worldwide.
2. Advanced technology and software for improved customer interactions

To provide top customer service and technical support to customers, reliable technology is crucial to every tech support outsourcing project. Finding an outsourcing partner that is always open to technological innovation and is equipped with adequate backup connections and devices is beneficial to maintaining a smooth and hassle-free interaction with customers.
3. Reasonable pricing
Tech customer support outsourcing solutions can be expensive. Remember that you are paying for manpower, facilities, equipment, and more. With this, finding a trusted service provider that offers reasonable pricing is more important than just choosing the cheapest one. Find a BPO partner who can give you what you paid for and is not hesitant to adjust based on the project’s demands.
To protect your business from hidden outsourcing costs, a good service level agreement is important.
4. Vast and proven tech support outsourcing services experience
A good BPO service provider boasts two things: Experience and expertise. To determine whether a company offers both, look for its portfolio of past and present clients. A portfolio should serve as a comprehensive summary of the industries they serve, their specializations, and feedback from clients.
While choosing a BPO partner with decades of experience has been a norm for some businesses, decades of service don’t necessarily equate to quality services. Find a company that offers the sweet spot between years of service and feedback from clients. Longevity matched with referrals from happy clients is always a sure indicator of a good BPO firm.
5. Availability of 24/7 services
One of the best things that companies benefit from outsourcing their tech support is the round-the-clock services that most BPO firms offer. An easily accessible help desk that customers can go to when tech problems arise can give your business a higher competitive advantage over other organizations. It could also help you cater to the needs of your customers in different parts of the world.
Outsource technical support to a reliable service provider like Digital Minds BPO for exceptional customer experiences.
Technical support plays an integral role in the customer lifecycle. Thus, companies should invest in reliable technical support solutions to maintain valuable and lasting relationships with customers. If you’re planning to outsource your tech support, Digital Minds BPO is an excellent choice.
Our skilled and experienced agents and customer support professionals will help you deliver prompt and efficient technical assistance to your customers. Wherever you are, you can be 100% at ease as our team provides round-the-clock support via email, live chat, or phone. On top of this, our extensive range of outsourcing solutions comes at incredibly affordable rates.
Set up the best tech support team, enjoy cost-saving benefits, and propel your business to new heights. Contact us today, and let’s start building your dreams!